Amazon is seeking a Senior Program Manager to be the single-threaded leader (STL) for North America Last Mile Fleet Inspections within the Fleet Experience & Compliance team. This role brings centralized ownership and coordination to Amazon's fleet inspection programs - spanning daily vehicle inspection checks, vehicle safety audits, quarterly fleet condition assessments, and ad-hoc audits - across US and CA.
As the STL, you own the fleet inspections portfolio end-to-end. You are the connective tissue across teams, establishing a dedicated program space, driving coordination across every workstream and region, and building the mechanisms that keep inspection programs consistent, well-governed, and moving forward. Every other responsibility in this role flows from that central mandate: bring clear, single-threaded leadership to NA fleet inspections.
Key job responsibilities
Serve as the single-threaded leader for NA fleet inspection programs - providing centralized ownership and coordination for inspection standards, changes, and escalations across all regions.
Drive cross-functional coordination across field operations leaders, DSP partners, regional teams, data/tech, and international stakeholders, ensuring aligned and timely execution.
Establish clear governance and a well-understood decision path for cross-region inspection changes, so the right teams can move quickly with confidence.
Own stakeholder communication and escalation coordination - serve as a central point of contact and help ensure timely, clear communication during time-sensitive safety events.
Lead new inspection initiatives such as safety audits and expanded inspection coverage - define success metrics, manage cadence, and evaluate favorability and resourcing.
Own recurring inspection program updates - manage periodic changes to inspection criteria and defect categories, applying a data-driven rationale to what is added, consolidated, or retired.
Strengthen training and accountability - partner with teams to ensure auditors are properly trained and permissioned and help build coaching mechanisms tied to quality metrics (e.g., completion time, grounding rates).
Improve data accessibility - partner to consolidate vehicle inspection data across fleet systems into centralized dashboards for fast trend analysis and emergency-response decision-making.
Continuously improve program mechanisms - evaluate inspection cadences and processes with data-driven rationale to ensure they remain effective and efficient.
A day in the life
You are the go-to owner for fleet inspections in North America. On any given day you might align field operations leaders and DSPs (Delivery Service Partners) on a new inspection initiative, help move along a cross-region request to change an inspection standard, guide a safety escalation to resolution across the right teams, and set the cadence and governance that keep stakeholders aligned. When there's a question about fleet inspections in NA, you're the person who knows where it stands - and when there's a decision to be made, you're the driving force behind it.
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's degree
- Experience owning and driving large-scale cross-functional programs
PREFERRED QUALIFICATIONS
- Master's degree, or MBA in supply chain, business, engineering, finance or related technical or quantitative field
- Experience in transportation operations and industry knowledge
- Experience in building financial and operational reports/data sets that inform business decision-making, or experience working with large-scale data mining and reporting tools (i.e. SQL, MS Power Query, Python)
- Experience developing and implementing training programs
- Familiarity with DSP operations and Amazon last-mile safety programs
