As a Safety Learning and Development (SLeD) Program Manager, you will be the single-threaded leader in North America, responsible for driving Learning Management System (LMS) excellence and training compliance globally. You will define and own the multi-year LMS roadmap, optimizing processes, maintaining data integrity, and implementing system wide efficiencies to support regulatory compliance requirements. This role goes beyond day-to-day coordination; you will be trusted to lead special projects, navigate ambiguity, and drive strategic process improvements in the SLeD domain that strengthen content uploads, management, and stakeholder visibility. You will own end-to-end LMS processes, building scalable mechanisms and driving standardization across global operations while maintaining strict compliance with training requirements and regulatory standards. You will also develop a deep understanding of the tactical demands of a wide portfolio of training programs, ensuring seamless assignments for thousands of learners.
If you thrive in an environment where you can both invent and simplify processes, drive data-driven solutions, and support stakeholders through systematic improvements, this is the role for you.
Key job responsibilities
• Define and own the LMS global strategy, building repeatable mechanisms for compliance reporting, stakeholder communication, and program health monitoring
• Lead special projects and process improvement initiatives to optimize multiple LMS use-cases, ensuring alignment with regulatory requirements.
• Design scalable mechanisms to resolve systemic training barriers, reduce escalation volume, and maintain compliance documentation standards
• Solve customer issues via tickets on training barriers, extensions, completion issues, and escalations, maintaining compliance documentation standards
• Serve as single-threaded leader to configure learning paths, user permissions, and manage training across multiple programs, ensuring seamless operations
• Leverage LMS and internal RIVER tools to maintain our intakes, courses, adoption, and compliance reporting accuracy
• Drive continuous improvement of LMS functionality through system updates, user feedback, and performance metrics
• Partner cross functionally with global counterparts to drive standardization and share best practices
About the team
The Safety Learning and Development (SLeD) team is part of the Worldwide Ergonomics and Safety Experience (WESE) team. SLeD designs and develops safety and environmental training, that adheres to adult learning theory principles, to increase learner retention by reducing cognitive overload. The team's focus areas include delivering onboarding, annual refresher, and developmental training.
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's degree in HR Management, Organizational Development, Business Administration or equivalent field of study
- End to End management of Learning Management systems (LMS)
- High attention to detail with excellent organizational skills
- Flexible, enthusiastic, and eager to learn
- Demonstrated ability to build scalable solutions and mechanisms in ambiguous environments
PREFERRED QUALIFICATIONS
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of general AI tools
- Holds a recognized Project Management certification (e.g., PMP, PRINCE2, Agile)
