We are currently seeking qualified candidates to fill the role of a Sr. Program Manager for AI server repair.
Role and Responsibilities
- Lead and manage complex, cross-functional programs supporting AI server repair, refurbishment, testing, and reverse logistics operations.
- Assist in coordinating activities across Operations, Engineering, Quality, Supply Chain, Procurement, Finance, IT, Facilities, and Customer teams.
- Establish and manage program schedules to ensure customer commitments, launch dates, service levels, and operational readiness requirements are achieved.
- Lead program execution from initial planning and requirements definition through implementation, validation, production ramp, and stabilization.
- Coordinate the development of detailed implementation plans for new AI server platforms and repair processes, including tooling, test equipment, documentation, training, staffing, material requirements, and facility readiness..
- Serve as key customer contact and manage customer requirements, Statements of Work (SOWs), Service Level Agreements (SLAs), key deliverables, and program-specific performance metrics.
- Lead recurring program reviews with customers and executive teams, including operational readiness reviews, Quarterly Business Reviews (QBRs), and other program presentations.
- Develop and manage program budgets, capital requirements, and business cases for new equipment, automation, tooling, test systems, and facility improvements.
- Track program financial performance and identify opportunities to reduce costs, improve productivity, increase utilization, and improve overall program profitability.
- Promote continuous improvement using Lean, Six Sigma, structured problem-solving, and data-driven methodologies.
- Support customer and regulatory audits and ensure program requirements are incorporated into operational processes.
- Develop and maintain strong relationships with customer representatives, suppliers, technology partners, and internal stakeholders.
- Mentor and develop more junior program managers and project team members, promoting strong program management practices and accountability.
- Perform other duties and special projects as assigned.
Education, Training and Skills
- Bachelor's degree in Engineering, Business Administration, Operations Management, Supply Chain, Project Management, or a related discipline required; Master's degree preferred.
- Minimum ten (10) years of progressive experience in program management, engineering, manufacturing, electronics repair, technology services, or industrial operations.
- Experience with AI servers, GPU systems, enterprise computing, electronics repair, data center equipment, reverse logistics, or high-technology manufacturing strongly preferred.
- Demonstrated experience with New Product Introduction (NPI), technology transfers, product transitions, customer implementations, or large-scale operational launches, sometime simultaneously
- Strong understanding of program management methodologies, project planning, risk management, change management, and financial controls.
- Proven experience managing customer-facing programs and presenting program status, risks, financial performance, and operational results to senior leadership.
- Strong analytical and problem-solving skills with the ability to interpret operational, financial, quality, and program performance data.
- Experience with Lean Manufacturing, Six Sigma, continuous improvement, and structured root-cause analysis preferred.
- Strong understanding of manufacturing and repair processes, quality systems, supply chain, inventory management, and operational performance metrics.
- Excellent verbal, written, presentation, and interpersonal communication skills.
- Strong organizational skills with the ability to establish priorities, manage competing deadlines, and drive accountability across functional organizations.
- Advanced proficiency in Microsoft Office, particularly Excel, PowerPoint, and Project; experience with ERP, WMS, MES, PLM, and program management systems preferred.
- Demonstrated leadership, business judgment, initiative, and ability to work effectively with limited supervision.
- Ability to travel domestically and internationally as required to support customers, suppliers, new program launches, and operational initiatives.
