Job Description

The Program Manager performs advanced (seniorlevel) project and program management work, coordinating the planning and implementation of diverse programs and projects while adhering to the Project Management Institute best practices for the Child Support Division. Additionally, this position requires experience supporting the implementation of largescale information architecture and knowledge management strategies that unify the goals of multiple stakeholders, including diverse content owners and consumers with varying needs. This role requires experience supporting teams on technical programs/projects; understanding common Software Development Life Cycle and Infrastructure Implementation methodologies; and the ability to work effectively alongside both technical and business teams to achieve shared goals. The Program Manager will direct, assign, and evaluate the work of project staff.

Leads crossfunctional project teams, including but not limited to: providing guidance, making assignments, and monitoring project progress to ensure timely completion of tasks to meet customer needs and expectations; manages the work of project team members; and maintains techniques to encourage communication among and across project teams, fostering good decisionmaking
Communicates with project team members, executive sponsors, stakeholders, and internal/external customers to plan and implement project activities, resolve issues, report status, and ensure project success; creates and follows project communication plans that include key roles and responsibilities; prepares meeting agendas and documents results; attends various Child Support Division project meetings to stay informed and updated on issues that may impact projects; prepares and delivers presentations and/or executive briefings for executive management; communicates with project team members to maintain knowledge on key issues and assigned tasks; and communicates project status, both in writing and in meetings, to project team
Coordinates, creates, reviews, and monitors project work plans, schedules, budgets, status reports, risk management plans, communication plans, and other project deliverables, according to the established project management methodology and software development lifecycle; uses technical knowledge of computer and information systems in planning and managing software development projects
Identifies, tracks, and resolves project problems and issues; ensures appropriate staff are involved in decisionmaking and that issues are escalated to project owners, stakeholders, and executive management, as appropriate; and documents and communicates issues and their resolutions to project team, stakeholders, and other interested parties
Oversees or performs advanced business analysis work, including analyzing and/or modeling business processes and needs to define and test business requirements for system development projects or procurements; conducts surveys or feasibility studies; and produces comprehensive reports on findings
Performs related work as assigned
Maintains relevant knowledge necessary to perform essential job functions
Attends work regularly in compliance with agreedupon work schedule
Ensures security and confidentiality of sensitive and/or protected information
Complies with all agency policies and procedures, including those pertaining to ethics and integrity

MINIMUM QUALIFICATIONS
Education: Graduation from high school or equivalent
Education: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a yearforyear basis: business analysis, Child Support Program, or project management

Experience: 10 years of fulltime experience working in the following (or closely related) fields: business analysis, Child Support Program, project management, program management, information architecture, or knowledge management.
Knowledge of project management techniques and strategies
Knowledge of software development lifecycle methodologies
Skill in handling multiple tasks, prioritizing, and meeting deadlines
Skill in effective oral and written communication
Skill in exercising sound judgment and effective decisionmaking
Skill in coordinating, analyzing, and solving problems
Skill in establishing and maintaining effective working relationships and communication with staff
Ability to exercise sound judgment in making critical decisions
Ability to receive and respond positively to constructive feedback
Ability to work cooperatively with others in a professional office environment
Ability to provide excellent customer service
Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform inperson work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave)
Ability to arrange for personal transportation for businessrelated travel
Ability to work more than 40 hours as needed and in compliance with the FLSA
Ability to lift and relocate 30 lbs.
Ability to travel (including overnight travel) up to 5%
PREFERRED QUALIFICATIONS
Experience participating in the implementation of information architecture and knowledge management strategies at scale

To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf