Position Details

Position Information

Recruitment/Posting Title
Sr Program Coordinator

Job Category
Staff & Executive - Administrative & Support

Department
One Stop - Newark

Overview

The One Stop Student Services Center at Rutgers University-Newark serves as the epicenter of student support and campus navigation services, delivering integrated administrative assistance across Registration, Financial Aid, Student Accounting, and RUID Card Services. As a centralized unit, One Stop is structured to streamline processes, promote operational efficiency, and provide consistent, high-quality service to students throughout their academic journey. Services are offered through multiple channels-including walk-in, email, phone, and virtual appointments-to ensure accessibility and responsiveness.

The department maintains a collaborative, cross-trained workforce focused on delivering accurate, compliant, and student-centered support. Staff are equipped to address diverse service needs while contributing to continuous process improvement and institutional objectives. The One Stop environment supports the development of broad functional expertise, student customer service proficiency, and problem-solving skills, while fostering a professional and inclusive workplace aligned with Rutgers-Newark's commitment to excellence in service delivery.

Posting Summary

Rutgers University- Newark (RU-N), an urban public research university and anchor institution, located in Newark, New Jersey, a city of promise is seeking a Sr Program Coordinator. Reporting to the One Stop Team Lead/Manager within the Division of Enrollment Services and Experience, who reports to the Assistant Director/Supervisor, One Stop Student Services Center, the Sr. Program Coordinator is a critical member of the One Stop team who works to improve the quality of the student experience; organizing the Rutgers University-Newark One Stop in ways that facilitate student success via a host of student related services existing in the Division of Enrollment Management. The primary role of the Sr. Program Coordinator is to assist students in navigating the various pathways after enrollment at Rutgers University-Newark: student accounting, class registration, financial aid, etc. The Sr. Program Coordinator will act as a facilitator to resolve any student service(s) issue(s); be knowledgeable about all student benefits and functions of the offices of financial aid, the registrar, and student accounting.

• Provides administrative support to the one-stop center/student services center. Will be in daily contact with students, families, and other University departments.
• Provides administrative support for the website that supports the One Stop Student Services Center for Rutgers University-Newark/Camden.
• Advocates for the actual or perceived to resolve students inquires. Acts a facilitator and/or case manager for students as it relates to enrollment services needs that may include but not be limited to: Office of Financial Aid; Office of the Registrar; Academic Advising Offices; Office of Business Services & Student Accounting; Office of Student Life and many other offices across the university.
• Upon understanding "run-around" and related procedures and controls involved, the incumbent will consult with student service manager.
• Is sensitive to diversity, special and multi-cultural issues.
• Counsel students on a variety of concerns for registration, financial aid, billing, due dates, payment plans and parking.
• Advise, investigate, problem-solve, and resolve questions and issues from all students, families, colleagues, third parties, outside agencies, and community members.
• Counsel students and their parents on financial aid application procedures and eligibility for all sources of funding. Provide advising to students and families with financial aid concerns such as: FAFSA application, disbursements, cost of attendance, eligibility, types of aid, and student employment.
• Uses of all mainframe student record systems and various software and web based resources such as National Student Loan Data System (NSLDS), Sakai, Rutgers RaiderLink App, EAB, FAA Access, OSFP, HESAA, ELM resources
• Knowledge of Federal, State and Institutional regulations for assisting students in eligibility of student aid
• Review financial aid award packages
• Provide information to students on the financial and academic impact of course registration changes (dropping, adding, and single course or full withdrawal)
• Provide navigational support for financial aid self-service tools on myRUN website and Supportal/ myRutgers portal
• Will support various offices within enrollment management/services with such items that include but are not limited to: collect and image scholarship and financial aid paperwork; communication with SAR issues; etc.
• Submit request for emergency funding
• Respond to general class schedule and scheduling inquiries (e.g., course descriptions/ pre-requisites/linked courses, final exam schedules).
• Assist students with request and receipt of official/unofficial transcripts (e.g., emergency transcript requests, transcripts for employment).
• Assist with requesting original and/or replacement diplomas
• Collect and image forms (e.g. Withdrawal forms, residency appeals, name changes, visitor status forms)
• Assist with enrollment verification
• Provide read-only information on academic record (e.g., early academic assessment grades, final grades, incomplete grades).
• Assist students with on-line payments
• Assist students with understanding information related to installment payment plans
• Assist students, families and other stakeholders to understand options for third-party payments
• Provide information regarding visitor or non-matriculation status, veteran status, international status, and senior citizen audit.
• Provide information for the returning student process
• Provide information regarding the withdrawal schedule
• Assist students with transfer credits questions (e.g., articulate how decisions are made for a A/IB credit, how to appeal decisions).
• Assist with manual course registration (e.g., add/drop classes), pending necessary approvals
• Provide information on requests for exceptions (e.g., pre-requisite overrides, max credit cap)
• Provide information about unemployed tuition waivers and direct students to Registrar to initiate the process
• Identify and release select holds (e.g., financial) to allow students to register, with appropriate approvals
• Identify and release holds requiring Special Permissions Numbers pending authorization by approving parties
• Complete degree changes upon approval of appropriate school official
• Provide information and implications of re-enrollment
• Engage in regular professional development offered by the Campus and will make a concerted effort to model best practices in student service delivery.
• Other duties as assigned.

FLSA
Nonexempt

Grade
05

Salary Details

Minimum Salary
68278.480

Mid Range Salary
84393.980

Maximum Salary
100509.480

Offer Information

The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits

Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Position Status
Full Time

Working Hours

Standard Hours
37.50

Daily Work Shift
Day

Work Arrangement

This position requires a fully on-site work arrangement. (Approval not required)

Union Description
URA-AFT Administrative

Payroll Designation
PeopleSoft

Seniority Unit

Terms of Appointment
Staff - 12 month

Position Pension Eligibility
ABP

Qualifications

Minimum Education and Experience

• Requires a bachelor's degree in a related field, or an equivalent combination of education and/or experience that demonstrates knowledge and understanding of program design and execution, coordination, organization, facilitation,report analysis, writing, and promotion/outreach.
• Also requires a minimum of two years relevant experience in a program coordination or administrative function that includes coordination of work and management of people; good communication skills; and computer literacy.

Certifications/Licenses

Required Knowledge, Skills, and Abilities

Preferred Qualifications

• Experience in student financial aid, registration, and/or student accounting receivable experience.
• Preferred candidate would have some experience within higher education student services.

Equipment Utilized

Physical Demands and Work Environment

Special Conditions

Posting Details

Posting Number
26ST1105

Posting Open Date
06/01/2026

Special Instructions to Applicants

Regional Campus
Rutgers University-Newark

Home Location Campus
Rutgers University-Newark

City
Newark

State
NJ

Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements
Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.