Charles Schwab

Sr. Production Support Engineer

Charles Schwab • $100K — $130K *
Southlake, TX 76092In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years in production support or site reliability for enterprise-grade financial applications
  • Proven leadership in incident response and root cause analysis
  • Experience with back-office and client-facing financial platforms
  • Strong knowledge of data archival and regulatory compliance
  • Ability to partner with architects and product teams for data resolution
  • Proficiency in communicating technical issues to various stakeholders
  • Experience with SRE or Service Availability Engineering models

Responsibilities

  • Enhance the availability and stability of back-office applications
  • Collaborate with engineering teams to resolve data-related issues
  • Drive innovation and process improvements for regulatory systems
  • Facilitate data quality enhancements with cross-functional teams
  • Perform post-incident reviews and documentation of findings

Benefits

  • Access to continuous training and professional development
  • Opportunity to work with industry-leading technology and teams
  • Collaborative and inclusive work culture
  • Focus on innovation and process improvement
  • Chance to impact client trust and regulatory compliance
Full Job Description
Within STS, the Broker Dealer Services Engineering (BDSE) SAvE team is seeking an experienced Senior Production Support Engineer to support critical broker-dealer back-office applications and infrastructure. In this role, you will collaborate with top engineering talent to enhance the availability, stability, and regulatory compliance of key internal platforms.

Customer Relationship Technology (CRT) leads the development of scalable, client-centric communication solutions across multiple delivery channels. CRT’s product portfolio includes brokerage and banking statements, tax documents, trade confirmations, operational and marketing communications, and regulatory forms.

 

The Data Archival & Regulatory Reporting platform plays a vital role in safeguarding Charles Schwab Corporation’s regulatory data. It delivers secure, compliant, and highly reliable data archival systems that support accurate client communications and timely regulatory reporting. Built on a resilient architecture, the platform emphasizes data accessibility, security, and long-term preservation. The team continuously drives innovation and process improvements to stay ahead of evolving regulatory requirements, ensuring Schwab maintains the highest standards of compliance, transparency, and client trust.

 

The ideal candidate brings experience in a technical leadership capacity and is skilled in managing complex, data-intensive platforms. This individual will collaborate closely with data providers and cross-functional teams to identify and resolve data-related issues, while aligning SAvE operating practices with the broader Cross Enterprise Services (CES) organization.

 

What you have

Core Experience & Skills

  • 5–7 years of experience in production support, site reliability, or technical operations, supporting enterprise-grade applications within financial services or other highly regulated environments

  • Proven ability to lead complex incident response efforts, perform root cause analysis, and drive post-incident reviews across distributed and mainframe systems

  • Experience supporting back-office and client-facing financial platforms, including statements, trade confirmations, tax documentation, and regulatory reporting systems

  • Strong understanding of data archival principles, data lifecycle management, and regulatory compliance requirements

  • Ability to partner effectively with architects and product teams to identify and resolve data discrepancies impacting reporting deliverables

  • Demonstrated success collaborating with data providers, vendor partners, and cross-functional engineering teams to address data quality issues and pipeline gaps

  • Excellent written and verbal communication skills, with the ability to translate complex technical issues into concise, actionable updates for senior leadership and non-technical stakeholders

  • Experience working within SRE or SAvE (Service Availability Engineering) models, with a strong focus on system availability, reliability, and continuous improvement

  • Proven ability to collaborate with product owners and business partners to identify data gaps and influence data providers to resolve discrepancies within source systems

  • Strong ability to communicate technical concepts effectively to both technical and non-technical audiences

  • Relationship-oriented mindset with the ability to build strong partnerships and collaborate effectively across multiple functions and levels within the organization

Required Qualifications

  • Bachelor’s degree in Computer Engineering, a related field, or equivalent practical experience

  • Familiarity with cloud platforms (AWS, Azure, or GCP) and modern DevOps practices, including CI/CD pipelines, containerization, and infrastructure automation

  • Strong aptitude for leveraging AI and automation to improve operational efficiency, including practical experience with tools such as GitHub Copilot or Claude Code

  • Working knowledge of agentic workflows, prompt engineering, and custom AI instructions, with the ability to establish team-level best practices for AI-assisted solutions

  • Hands-on experience with relational and NoSQL databases (e.g., Oracle, SQL Server, MongoDB), including the ability to troubleshoot data integrity issues across upstream and downstream systems

  • Proficiency with monitoring, alerting, and observability tools such as Splunk, Grafana, or equivalent platforms

Preferred Qualifications

  • Experience with Python or other scripting languages

  • Familiarity with message-driven architectures and streaming platforms (e.g., MQ or similar technologies)

About Charles Schwab

Charles Schwab is a financial services company that provides a full range of securities, brokerage, banking, money management, financial advisory, investor, and retirement plan services. It operates in four main divisions; investing, wealth management, banking, and trading. Charles Schwab provides a full-service brokerage platform that serves individual investors who invest on their own or through a workplace-sponsored retirement or equity plan, as well as banking through Schwab Bank. The firm was founded in 1973 and is headquartered in San Francisco, California.

Charles Schwab Careers

Join the vibrant team at Charles Schwab, a leader in global finance, where your career is propelled by innovation, leadership, and a commitment to diversity and professional growth. At Charles Schwab, we offer more than just job opportunities; we provide a platform for you to make a significant impact on the industry and our clients' lives.

Work You’ll Do

At Charles Schwab, we are dedicated to helping our clients manage their financial futures. Being part of our team means you'll work alongside some of the most skilled professionals in the financial services industry. Our culture thrives on teamwork, integrity, and relentless dedication to our clients. Whether you're looking for a position in financial consulting, technology, or administrative support, Charles Schwab offers a dynamic work environment where your skills will be honed and your achievements recognized.

Innovate and Lead

Embrace the opportunity to lead through innovation. Charles Schwab’s commitment to technology and innovation is fundamental to our service delivery. By joining our team, you will be at the forefront of developing new solutions that redefine the future of finance. Your leadership can guide significant projects that impact our company and the industry.

Grow Your Career

Charles Schwab believes in fostering the growth of its employees. Whether through professional development programs, diversity training, or leadership workshops, we ensure that our team members receive the support and training they need to advance their careers. With a variety of career paths available, your job at Schwab can evolve with your interests and expertise.

Internship and Employment Opportunities

Start your professional journey with Charles Schwab through our internship programs or full-time employment opportunities. We seek individuals who are passionate, curious, and ready to drive change. A career at Schwab is not just about having a job; it's about building a lasting relationship with a company that values your potential.

Benefits and Culture

Charles Schwab is renowned for its employee-friendly culture. We offer a comprehensive benefits package that supports the health, financial stability, and work-life balance of our team members. From competitive salaries and bonuses to health insurance and retirement plans, Schwab ensures that your career is as rewarding as it is enriching.

Networking and Professional Development

Expand your professional network and enhance your skills through our various networking events, mentorship programs, and training sessions. At Charles Schwab, we believe in leveraging collective expertise to foster learning and innovation. Engage with leaders, gain insights from experienced professionals, and build relationships that will aid your career trajectory.

Join Our Team

Explore the numerous career paths available at Charles Schwab and discover how your talents can be utilized to their fullest potential. Search open positions that match your skills and interests. We are continuously hiring across various disciplines and look forward to adding innovative, driven individuals to our team.

Stay Connected

Keep up to date with the latest from Charles Schwab Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that align with your career preferences and be the first to know about new openings, company news, and professional tips.

Explore Charles Schwab Jobs

Ready to take the next step in your career? Visit our careers page to review current job openings, submit your resume, and prepare for your interview. At Charles Schwab, your future is waiting. [SEARCH CHARLES SCHWAB JOBS] Join Charles Schwab today and be part of a team that values diversity, innovation, and leadership—where your career can thrive in the exciting world of finance.
Learn more about Charles Schwab
Size
34,200 employees
Market Cap
$151.6 billion
Industry
Finance & Insurance
Net Income
$3.2 billion
Founded
1973
5 Year Trend
+20%
Revenue
$12.1 billion
NASDAQ
SCHW
* Ladders Estimates

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