Job Summary: The Senior Product Manager II will own a product or multiple product features within a complex product, as well as lead product domain strategy and program execution. He/she will represent product domain(s) to peers, managers and executives across the company and to external audiences and will be seen as a central point for customer understanding. He/she will work closely with the delivery team in prioritizing new features and responding to customer issues/feedback. This individual will actively mentor and informally lead cross-functional team members and interview and recruit new PM candidates.

Responsibilities:

Customer Focus
• Gathers, evaluates and has a solid understanding of customer use cases.
• Maintains close contact with customers to gain a sense for where the market is heading given multiple considerations.
• Creates processes that are adept at recognizing customer needs.
• Aligns/coaches the team to ensure customer needs are met.
• Understands competitors and regulatory environment.
• Segments markets and understands needs of those sub-segments in greater detail.

Data-Driven Decision-Making & Analysis
• Leverages metrics to track progress on customer needs and ensures that product efforts move those metrics.
• Is proficient at pulling and accessing data from multiple sources, and managing through data ambiguity.
• Considers various options to balance complex conflicting priorities.
• Identifies the most important data to consider and sets KPIs, priorities and dashboards.
• Develops multiple hypothesis-driven product evaluation strategies, including AB testing for interactive products, and assesses the expected efficacy of each.
• Is comfortable to take an analytical, data-driven approach for situations where rigorous data sets are unavailable.

Go to Market & Product Marketing Lifecycle
• Develops clear go to market launch plans through coordinated development with external customer facing teams such as marketing and sales.
• Drafts PR, marketing and sales collateral.
• Develops or supports pricing strategy, if applicable.
• Is independently accountable for portions of launch and strategy execution as assigned.
• Drives process and external communication for products that will be sunsetted, including plan for migrating customers.
• Supports and participates in business strategic planning, contributing to sales and business development strategy.

Product Delivery & Development Lifecycle
• Has a thorough understanding of the broader product experience and uses this knowledge to develop comprehensive prototypes.
• Drives key end-to-end lifecycle components, from planning to release.
• Has a thorough understanding of the company's SDLC processes, including agile processes.
• Helps drive solutions for complicated design challenges.
• Writes clear requirements for complex features or products and is responsive to requests for clarifications.
• Manages product without direct supervision, involving manager or other senior leaders only when appropriate.

Strategy & Commercial Acumen
• Develops product vision and roadmap plan aligned with business strategy and communicates across all critical stakeholders.
• Understands and communicates the need to show a return on investment and prepares an operating budget for the product.
• Uses knowledge of competitors to inform product decisions and roadmaps.
• Writes or supports business cases for investment.
• Understands how to use data to drive commercial decisions and growth opportunities for the product.

Technical Skills
• Understands company technology stack at a high level, for the broader product.
• Utilizes or extend the company's platform and underlying technologies to create new product features.
• Speaks knowledgably with tech and data counterparts about development approaches in consideration.
• Learns about new technologies to support new product development efforts.
• Is comfortable analyzing data using existing software packages (e.g. Excel).

Competencies:

Personal Capability
Practices Self-Development
• Takes ownership of own development and career
• Initiates regular conversations with manager, coach or mentor regarding self-development
• Understands what is required by the business to be successful and maps development plan accordingly
• Learns from success and failures
• Looks to build challenges into current assignments
• Utilises formal and informal networks effectively

Solves Problems and Analyzes Issues
• Identifies and highlights new trends, potential problems and opportunities early
• Effectively coaches others on how to analyze information to solve problems
• Encourages and coaches others to seek alternative ways to solve complex problems

Innovates
• Develops new ideas to improve process or product, and is able to prepare implementation plans
• Integrates and builds on new ideas from others
• Creates new opportunities by applying different perspectives and challenging the status -quo
• Is recognised as an innovative thinker

Interpersonal Skills
Communicates Powerfully and Prolifically
• Provides clear instructions and direction to others
• Is able to both actively listen to and effectively question to understand another's viewpoint
• Helps others understand situations by communicating business context

Collaboration and Teamwork
• Promotes a high level of cooperation between all members of the work group
• Keeps team informed of all relevant information affecting the organisation, team members and their work
• Achieves objectives requiring a high level of cooperation from people in other parts of the organisation
• Takes the lead in resolving conflict within a work group
• Looks for ways for team to work with other teams and divisions

Builds Relationships
• Establishes rapport with others on the team and across teams
• Works effectively with others to get work done
• Treats all individuals with respect
• Handles difficult situations, minimising conflict
• Inspires and motivates others to high performance
• Brings to the group a high level of energy and enthusiasm
• Supports others when they go the extra mile
• Fosters a supportive environment where appropriate coaching, training and development and other resources are provided to increase the competence, morale and confidence of team members
• Takes time to understand individuals holistically, i.e. what is important to them both at work and outside of work

Develops Others
• Exercises active listening and questioning skills to effectively understand another person's needs
• Utilises PDP to its full potential
• Coaches others on regular basis
• Provides reinforcements on efforts and progress
• Gives timely, specific and appropriate feedback about development needs
• Advocates for individuals with strong performance and potential within the organisation
• Encourages team members to take personal ownership and responsibility for their own development

Focus On Results
Drives for Results
• Communicates expectations clearly
• Follows through on commitments to ensure they are successfully completed and goal are achieved
• Promotes a strong sense of urgency for reaching goals
• Builds commitment in others for their individual and team objectives

Experience (US Only) and Education

Suggested Minimum Years of PM Experience: 8-10 years

Critical Experiences:
• Long-term ownership and success in leading product lifecycle strategy and planning, including the release of multiple products and features.
• Development of deep customer relationships that drive meaningful dialogue about the future direction of a product.

Education to Qualify: Masters degree in technical subject (Computer Science or Engineering discipline) is strongly preferred, but not essential.
U.S. National Base Pay Range: $115,400 - $192,300. Geographic differentials may apply in some locations to better reflect local market rates.This job is eligible for an annual incentive bonus.
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