Job DescriptionWe are looking for a UI/UX Product Designer to join our Customer Journey product team, responsible for designing intuitive, modern, and AI-enhanced user experiences across the end-to-end customer lifecycle.
This role will focus on creating seamless experiences spanning marketing engagement, lead capture, digital journeys, and sales interactions. You will play a key role in shaping how users interact with intelligent systems, ensuring experiences are not only functional, but also adaptive, personalized, and easy to use.
Key Responsibilities:
- Design CRM user experiences across the full customer journey from marketing to sales to customer support
- Create intuitive flows that connect marketing, digital, and sales, CS, and Product touchpoints into a cohesive experience
- Ensure consistency across web, mobile, and CRM-integrated interfaces
- Design experiences that incorporate AI-driven features such as recommendations, personalization, and automation
- Translate complex AI capabilities into simple, transparent, and user-friendly interfaces
- Conduct user research, usability testing, and journey mapping to identify pain points and opportunities
- Develop personas, scenarios, and customer journey maps
- Use data and behavioral insights to inform design decisions
- Create wireframes, prototypes, and high-fidelity UI designs
- Contribute to and evolve design systems to ensure consistency across both customized and out of the box solutions
- Establish UX standards and best practices for customer journey experiences
Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.
QualificationsBasic Qualifications
- 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
Preferred Qualifications
- 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
- 6+ years of experience in UI/UX or product design
- Strong portfolio demonstrating end-to-end product design and user-centered thinking
- Experience designing for web applications, SaaS platforms, or CRM tools
- Proficiency in design tools such as Figma, Sketch, or Adobe XD
- Strong understanding of interaction design, information architecture, and usability principles
- Experience designing AI-driven or data-rich user experiences
- Familiarity with CRM and marketing platforms such as Microsoft Dynamics 365 or Oracle Eloqua
U.S. Applicants OnlyThe estimated salary range for this position is $152,200.00 to $ 243,700.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
Work HoursVaries upon the needs of the department.
Travel RequirementsThis position requires travel 5-10% of the time.
Mental/Physical RequirementsThis position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
