Full Job Description
The Product Manager - Technical will be at the forefront of defining requirements and building systems related to enterprise customers, order management, promotions, and other custom contractual terms. This role will develop the self service flow for enterprise customers.
This PM-T will develop a common vision and scope, establish timelines, and drive system readiness and solutions are ready for launching Leo services. The role will work in partnership with Leo Engineering, AWS, and Amazon teams to execute the plan.
Key job responsibilities
The successful candidate plays the role of a business liaison, product and technology leader, and own the delivery of systems across the end to end customer journey.
- Work closely with senior business and software engineering leaders and SMEs to understand requirements, conceptualize solutions, facilitate development, and deploy broadband customer onboarding and service activation capabilities
- Own tangible goals and deliverables to enable system development and readiness to scale globally and deliver the best customer experiences through service delivery.
- Possess great written and verbal communication skills and facilitate collaboration across multiple teams.
- Be structured and flexible at the same time to learn as the business evolves.
- Provide visibility and communicate extremely well, with responsibility to provide updates to VPs, author operation plans, business reviews documents, and communicate to the broader Leo and Amazon team.
- Be a seasoned product leader with a demonstrated history of leading product strategy, technology solutions, data analytics, and customer experience.
- Thrive on ambiguity and have a track record of delivering large-scale technology products and/or led large operational or technical teams.
- Lead large, global, and complex technology initiatives in a large business unit, working cross-functionally with a number of business and technical teams.
- The ability to think and move quickly and is inspired to build mechanisms to simplify and continuously innovate.
- Demonstrated analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases.
Export Control Requirement:
Due to applicable export control laws and regulations, candidates must be a U.S. citizen or national, U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum.
A day in the life
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.
Innovation is part of our DNA! Our goal is to be Earth's most customer-centric company, and we are just getting started. We need people who want to join an ambitious program that continues to push the state of the art in space based systems design and wireless systems.
BASIC QUALIFICATIONS
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
PREFERRED QUALIFICATIONS
- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
- Experience in building and driving adoption of new tools