We are on the lookout for a seasoned Senior Product Manager to spearhead our self-serve digital platforms. In this role, you will be the product owner for both Mobile App and Web experiences, working collaboratively with solution managers, project managers, Business Systems Analysts (BSAs), other product owners, and business stakeholders. Your mission is to streamline access to Credit Card Services for Rogers Bank customers across web and mobile channels. These platforms are groundbreaking - we're establishing new IVR systems and digital platforms. Your role is pivotal in our digital journey - as we grow, you will be instrumental in enhancing customer satisfaction, boosting operational efficiency, and shaping our long-term technology roadmap. What you'll do: • Lead the full lifecycle of self-serve platforms, from ideation to launch, ensuring alignment with strategic goals and a deep understanding of detailed requirements. • Create impeccable Jira stories that capture the business need as well as the requirements to successfully deploy key capabilities across our digital platforms • Manage the backlog, work on key projects, and ensure work is prioritized based on business need and ROI on an ongoing basis. • Actively engage in the technical aspects of self-serve platform development, working in close partnership with IT and web development teams to deliver customer-centric and technologically robust solutions. • Exhibit a strong technical acumen, understanding the intricacies of digital platform development, even though direct technical expertise is not a prerequisite. • Collaborate effectively across departments, including Marketing, Sales, and Digital Marketing, to align platform functionalities with business strategies and customer experience goals. • Define and closely monitor Key Performance Indicators (KPIs) to measure platform effectiveness, customer satisfaction, and operational efficiency, with an eye for detail and technical performance. • Consistently analyze platform performance with a technical lens, initiating improvements to enhance user experience and maintain high service standards. • In partnership with our Compliance and Governance teams, ensure that products meet financial regulations and industry standards, and implement robust risk management strategies to safeguard platform integrity and customer data. • In partnership with the project manager, ensure that programs adhere to budget, deliver on committed timelines, and have high-quality outputs, while managing changes and resource allocation to meet evolving project demands and business objectives. • Stay abreast of the latest trends in digital technology, telecommunications, and banking, leveraging these insights to keep Rogers Bank at the forefront of innovation. What you bring: • At least 5 years of experience in digital delivery of self-serve platforms, with a strong preference for backgrounds in financial services. • Proven track record in leading sizable technology programs, integrating diverse elements like call center operations, marketing, regulatory compliance, privacy considerations, and technology. • Demonstrated experience working within a PMO framework, showcasing strong analytical capabilities and a commitment to data-driven decision-making. • Proficiency in managing teams using both Agile and Waterfall methodologies, with the ability to handle complex projects within an enterprise delivery model. • Experience specifically in building new platforms that replace legacy systems, including expertise in requirements gathering, prioritization, and change management. • Deep understanding of customer service principles, current technology trends, and product ownership, especially in the contexts of telecommunications and banking. • Adaptability to fast-paced and evolving work environments, and agility in adjusting strategies and approaches as needed. • Exceptional leadership, communication, and interpersonal skills, with the ability to lead and inspire teams. • A strong alignment with our company's values, fostering a positive, inclusive, and collaborative work culture. • Ability to work effectively with diverse teams and cultivate an environment of openness and continuous learning What's in it for you? We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including: • Competitive salary & annual bonus • Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs. • Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores. • Paid time off for volunteering • Company matching contributions to charities you support • Growth & Development Opportunities: • Self-driven career development programs (E.g. MyPath program) • Rogers First: priority in applying to internal roles of interest • Wellness Programs: • Homewood employee & family assistance program • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions • Low or no-cost fitness membership with access to virtual classes • Our commitment to the environment and diversity: • Work for an organization committed to environmental protection • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great. If you are selected to move forward in the recruitment process, here is what you can expect: 15-minute phone screen with your recruiter, an interview with Hiring Manager, a final round virtual interview with Director of the team. Best of luck! Schedule: Full time Shift: Day Length of Contract: Not Applicable (Regular Position) Work Location: 1 Mount Pleasant (083), Toronto, ON Travel Requirements: None Posting Category/Function: Banking & Operations Requisition ID: 323301 To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.