NRG Energy

Sr Product Manager, Product Usage

NRG Energy$155K — $190K *
US-AnywhereRemote in Washington, US
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4-6+ years of experience in product analytics, business intelligence, or data-focused product management.
  • Direct experience in consumer electronics, IoT, or subscription software services is preferred.
  • Strong analytical skills, proficient in SQL and data visualization tools like Tableau or PowerBI.
  • Ability to diagnose root causes in customer support data and hardware issues.
  • Experience collaborating across various corporate functions without direct authority.

Responsibilities

  • Analyze device telemetry and customer behavior data to optimize smart home product usage.
  • Audit troubleshooting calls and track hardware failures to identify product issues.
  • Transform product issues into actionable insights for Product Managers to address gaps.
  • Provide data to inform product roadmaps and feature prioritization for 1-2 years.
  • Serve as a liaison among Supply Chain, Marketing, and Operations to enhance product performance.
  • Design internal data tools that simplify querying complex analytics for stakeholders.
  • Automate reporting to democratize insights on product usage and operations.

Benefits

  • Medical, vision, and dental insurance coverage.
  • 401K retirement plan options.
  • Flexible spending accounts for expenses.
  • Potential for annual and performance-based bonuses.
  • Incentives tied to specific program performance.
Full Job Description
The Senior Manager of Product Usage & Insights will act as a single-threaded business and data owner responsible for analyzing how customers interact with the Vivint smart home ecosystem. This role focuses on translating post-launch device telemetry, customer support data, and operational metrics into actionable insights. You will bridge the gap between real-world product performance and future state design, serving as a critical insights engine for core Product Managers.

In this role, you will dive deep into device usage patterns, troubleshooting calls, and product issues to identify functional gaps and roadmap opportunities. You will operate cross-functionally to aggregate data across the business, while also spearheading the development of internal AI and data tools to help team members more efficiently understand customer behavior and business trends. Your ultimate mission is to ensure our product teams have the deep data required to evolve features, optimize hardware, and deliver a seamless customer experience.

Primary Responsibilities

Product Usage Analysis & Diagnostic Insights

  • Usage Tracking & Behavioral Data: Analyze high-volume device telemetry and behavioral data to understand how, when, and why customers use specific smart home products on a daily basis.
  • Troubleshooting & Escalation Deep-Dives: Partner with Customer Operations and Technical Support to systematically audit troubleshooting calls, hardware failure rates, and customer friction points.
  • Gap & Opportunity Identification: Translate real-world product issues and negative customer experiences into clearly defined product gaps, presenting data-backed optimization opportunities to core Product Managers.


Roadmap Support & Cross-Functional Data Enablement

  • Data-Backed Roadmap Input: Support core Product Managers by providing empirical data and usage baselines to inform 1-to-2 year product roadmaps and feature prioritization.
  • Cross-Functional Collaboration: Operate as the central hub for product insights, collaborating daily with Supply Chain (on hardware reliability), Marketing (on feature adoption), Research (on user sentiment), and Operations (on field issues).
  • Business Telemetry Modeling: Synthesize disparate data streams into unified, scannable dashboards and operational metrics that accurately reflect the health and performance of the live product portfolio.


Internal AI Tool Development & Efficiency

  • Internal AI Enablement: Lead the conceptualization and deployment of internal generative AI, search, or analytical tools designed to help internal teams query and understand complex product and business data more efficiently.
  • Insights Democratization: Build automated reporting mechanisms and data repositories that allow non-technical stakeholders to quickly extract trends regarding product usage and operational performance.


Required Skills & Functional Dimensions

  • Analytical Mastery: Exceptional proficiency in data manipulation and statistical analysis. Baseline skills in SQL, data visualization platforms (e.g., Tableau, PowerBI), and Excel are required.
  • Root-Cause Troubleshooting Mindset: Strong diagnostic instincts with the ability to look past surface-level symptoms in customer support logs to identify underlying firmware, hardware, or software flaws.
  • Cross-Functional Influence: Proven ability to build strong working relationships and align priorities across diverse corporate functions without relying on direct authority.
  • Emerging Tech & AI Literacy: Solid understanding of how to apply basic data science workflows or leverage low-code/no-code internal AI frameworks to automate business intelligence.


Required Education & Experience

  • Experience: 4-6+ years of experience in product analytics, business intelligence, operations framework management, or a data-focused product management role.
  • Ecosystem Exposure: Direct experience working within consumer electronics, IoT, telecommunications, or subscription-based software services is highly preferred.
  • Cross-Functional Track Record: Demonstrated success aggregating data from operations, supply chain, or customer support teams to drive business or product changes.
  • Education: B.S. or M.S. in Data Analytics, Business Statistics, Finance, Information Systems, or a related quantitative discipline; equivalent practical analytical experience considered.


The base salary range for this position is: $155,000.00 - $190,000.00* *The base salary range above represents the low and high end of the salary range for this position. Actual salaries will vary based on several factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Other rewards may include annual bonus, short- and long-term incentives, and program-specific awards. In addition the position may be eligible to participate in the benefits program which include, but are not limited to, medical, vision, dental, 401K, and flexible spending accounts.

About NRG Energy

NRG is at the forefront of changing how people think about and use energy. Whether as the largest solar power developer in the country or by giving customers the latest tools to better manage their energy use, NRG is a pioneer in developing smarter energy choices. Our diverse power generating facilities have a capacity of about 52,000 megawatts, capable of supporting almost 42 million homes. Our retail electricity providers — Reliant and Energy Plus — and thermal energy division serve nearly 3 million residential, business, commercial and industrial customers. A Fortune 250 company, NRG supports clean energy resources and technologies critical to our transition to a sustainable, low carbon society. We built the nation's first privately-funded electric vehicle charging infrastructure and continue to create new, clean energy solutions for our customers. In addition to our environmental efforts, we actively contribute to the local communities where NRG employees live and work. Since 2004, our Global Giving program has provided millions of dollars to organizations and charities that have a direct impact on the lives of the people in our communities, including food banks and those that foster self-sufficiency, improve housing and provide supplemental education to people in need. NRG has also organized special responses for victims of extreme catastrophe, such as the Haitian earthquake and the Japanese tsunami in 2010. Employee donations were tripled to maximize the contributions. NRG has won numerous awards for industry leadership and many of its nationwide econrg initiatives, which are targeted toward meeting the challenges of climate change, clean air and natural resources protection.

NRG Energy Careers

Join the vibrant team at NRG Energy, a leader in the power and energy sector, and contribute to a sustainable future while advancing your career. At NRG Energy, we are committed to innovation, leadership, and diversity, ensuring a dynamic workplace where growth and opportunity are at the forefront.

Work You’ll Do

At NRG Energy, you’ll engage in meaningful work that powers communities and fosters environmental stewardship. Our team of professionals is dedicated to leading the energy sector through cutting-edge innovation and sustainable practices. By joining us, you help shape the future of energy, leveraging your skills to make a significant impact.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, NRG Energy offers a range of job opportunities and internships that will harness your potential and polish your skills. Our positions span from technical roles in energy management to leadership tracks in corporate functions. Each role is crucial in driving our mission of a sustainable energy future.

Career Development and Benefits

NRG Energy is deeply invested in the professional growth of its employees. We offer robust career development programs, including leadership training, professional networking opportunities, and diversity training. Our benefits package is designed to support the well-being and financial security of our team members and their families, promoting a healthy work-life balance.

Culture of Innovation and Diversity

Our company culture celebrates diversity, encourages innovation, and fosters a collaborative environment. At NRG Energy, you’ll work alongside a diverse team of experts, each bringing unique perspectives that drive our success. We believe that inclusive teamwork and innovative thinking are the keys to our continued growth and leadership in the energy sector.

Join Our Team

Embark on a rewarding career path at NRG Energy by exploring our current hiring opportunities. Tailor your job search to match your career aspirations and skills. Prepare your resume, ace the interview, and join a team that’s committed to making a difference.

Stay Connected

Keep up to date with the latest from NRG Energy: - **Career Insights**: Gain industry-leading insights and read about the latest trends in the energy sector on our careers blog. - **Job Alert Emails**: Customize your subscription to receive job alerts and insider tips that align with your career preferences. At NRG Energy, your career is more than a job—it’s a journey of growth, learning, and leadership. Join us in powering the world’s energy future while building a promising career for yourself. Explore opportunities, embrace our culture, and be part of our mission to lead the energy transition.

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Learn more about NRG Energy
Size
6,635 employees
Market Cap
$7.4 billion
Industry
Net Income
$510 million
Founded
1989
5 Year Trend
+24.8%
Revenue
$9 billion
NASDAQ

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