Amazon

Sr. Product Manager, Customer Experience and Business Trends

Amazon$130K — $160K *
Consumer Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in product/program management or related fields
  • Bachelor's degree or equivalent
  • Proven experience in feature delivery and product trade-offs
  • Strong background in roadmap strategy and definition
  • Hands-on experience in end-to-end product delivery
  • Prior experience as a product manager or owner
  • Experience managing technology products

Responsibilities

  • Own strategy and long-term planning for a specific customer cohort
  • Synthesize experiences and data into actionable insights for leadership
  • Understand operating environment and risks by liaising with cross-functional teams
  • Deliver insights and recommendations that frame trade-offs for decision-making
  • Drive innovation and process improvement through simplification and automation
  • Collaborate with business partners to maximize project output
  • Support annual planning and goal delivery along roadmap prioritization

Benefits

  • Work in a global and diverse team environment
  • Opportunity to solve customer problems at scale
  • Engagement with senior stakeholders and cross-functional teams
  • Exposure to the e-commerce seller space
  • Ability to influence business direction with data-driven insights
Full Job Description
The Sr. Product Manager will be responsible for deep diving into a specific customer area and driving our team's strategy and long-term plans for that customer. The ideal candidate will operate with an entrepreneurial mindset, a passion for problem solving at scale, and a bias for translating hands-on experience into high-judgment recommendations for senior stakeholders. The candidate will own end-to-end delivery of projects and is responsible for partnering with team leaders and compliance officers within the team and across Amazon to deliver team's objectives. The candidate will be part of a global and diverse team and working on multiple competing projects spanning across time zones. The role will be a good fit if you:

- Are a self-starter, entrepreneurial, and comfortable working with ambiguity.

- Are interested in solving customer problems by diving deep into issues.

- Are adept at managing competing priorities from different stakeholders and influencing them without authority.

- Are able to translate experiences into strategic insights and clear recommendations for senior leaders.

- Are hands-on in solving business problems and then identifying scalable, technology-based solutions to fix them.

- Have experience working with teams spread globally.

- Have experience working in or with the e-commerce seller space.

Key job responsibilities

- Own the strategy and long-term plan for a specific customer cohort, working backwards from customer needs to define the roadmap.

- Synthesize experiences and data into insights that influence Amazon leaders to improve their customer-facing solutions for the specific customer cohort.

- Gain a deep understanding of the operating environment, risks, and challenges by liaising with cross-functional groups, including business teams, finance, sales, technology, support, fulfillment, and supply chain.

- Deliver insights and recommendations to senior stakeholders, framing trade-offs and driving decisions.

- Continuously innovate and improve processes, driving simplification and automation across the team.

- Collaborate with internal business partners to ensure project output is leveraged to its fullest extent.

- Contribute to annual planning, goal delivery, and roadmap prioritization.

BASIC QUALIFICATIONS

- 5+ years of product or program management, product marketing, business development or technology experience

- Bachelor's degree or equivalent

- Experience with feature delivery and tradeoffs of a product

- Experience owning/driving roadmap strategy and definition

- Experience with end to end product delivery

- Experience as a product manager or owner

- Experience owning technology products

PREFERRED QUALIFICATIONS

- Experience in influencing senior leadership through data driven insights

- Experience working across functional teams and senior stakeholders

About Amazon

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Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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