Description

We are seeking a Senior Product Manager - Access Management Hardware to join our team. This is a hybrid opportunity based out of our Waltham, MA office.

Job Summary

The Senior Product Manager executes Imprivata's Access Management hardware strategy, overseeing badge readers, fingerprint readers, cameras, keyboards, docking stations, secure badges, and related devices for Enterprise Access Management (EAM), Mobile Access Management (MAM), and Enterprise Access Management Cloud (EAMC). This role manages the hardware portfolio roadmap and is accountable for adoption, customer experience, field readiness, partner performance, and lifecycle management.

This role implements secure, fast and frictionless authentication for patient care and other frontline workflows. It requires expertise in enterprise software, healthcare or enterprise IT, hardware and firmware integration, supplier management, and emerging security and authentication technologies. The ideal candidate demonstrates success in leading cross functional product initiatives and collaborating with external partners to deliver reliable, secure, and scalable solutions.

Duties and Responsibilities

• Manage the hardware product lifecycle, from strategic planning through margin management and delivery, to ensure alignment with the Access Management product suite and business objectives.
• Own the roadmap, SKU management and country specific regulatory requirements for badge readers and other related hardware used across Imprivata EAM, MAM and EAMC.
• Lead initiatives that move customers toward modern, secure reader technology while preserving fast, reliable workflows.
• Manage technical relationships with hardware suppliers and partners, including roadmap alignment, new product introduction, firmware updates, compatibility, certifications, country specific requirements, RMA (Return Merchandise Authorization) and field readiness.
• Work closely with Engineering, QA, Support, Global supply chain, Product Ops, Sales, and Customer Success to deliver high-quality hardware offerings and resolve customer issues.
• Use customer, field, support, and partner feedback to improve the hardware offering and prioritize roadmap investments.
• Partner with Mobile and Access Management Product Managers to align hardware strategy with authentication, endpoint, and clinical and commercial workflow priorities.
• Own hardware best practices, compatibility guidance, documentation, and enablement materials to support Sales, Sales Operations, Support, and Customer Success teams.
• Monitor, manage, and report on escalations and success metrics, including secure reader adoption, quality trends, field readiness, customer impact, and business performance.
• Other duties as assigned and required

Required Qualifications

• Bachelor's degree in technology, Science, Business, or related field.
• 5+ years of product management experience, preferably in enterprise software, healthcare IT, hardware, device integrations, or identity and access management.
• Proven experience managing hardware and software integration projects in collaboration with external technology partners.
• Demonstrated technical aptitude in device integrations, authentication workflows, firmware, enterprise infrastructure, endpoint environments, or APIs.
• Experience collaborating with Engineering, QA, Support, Global Supply Chain, Sales, Product Operations, and Customer Success teams to deliver products and address customer issues.
• Skilled at translating customer, field, support, and partner feedback into clear product requirements, prioritized roadmaps, and compelling business cases.
• Excellent communication, presentation, project management, and stakeholder management skills.

Desired Qualifications

• Experience with identity and access management, authentication, badge access, MFA, passwordless workflows, or clinical access workflows.
• Proven experience in healthcare IT environments, with a focus on clinical or manufacturing workflows, shared workstations, thin clients, EHR access, and regulated healthcare settings.
• Familiarity with hardware certification, interoperability testing, device lifecycle management, RMA analysis, supplier management, and partner enablement programs.
• Experience supporting go-to-market plans, sales enablement, field readiness, pricing changes, end-of-sale activities, and customer migration programs.

This position offers a total compensation range of $160,650.00 to $171,150.00 (inclusive of base salary and variable compensation, such as bonuses and incentives). In addition, more information about Imprivata's benefit offerings can be found here. This range represents the high and low end of Imprivata's compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors, such as a candidate's location, skills, experience, and qualifications.

At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!

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