Position OverviewThe Senior Product Designer will play a critical role in designing end-to-end digital experiences for SiteOne's customers and internal teams. This role partners closely with Product Management and Software Engineering to translate complex workflows into simple, intuitive, and effective solutions.
You will lead initiatives from discovery through delivery and bring strong user-centered design and customer research capabilities to the product development process.
What You'll Do:User Centered Research & Discovery- Lead customer research across generative and evaluative methods (interviews, field studies, usability testing, prototype evaluations)
- Translate research insights into clear problem statements, opportunities, and product recommendations
- Develop user-personas, journey maps, service blueprints, and other artifacts to guide discovery and design
- Collaborate with CX, Customer Advocates, Product, and analytics teams to identify user needs and validate assumptions
- Champion a hypothesis-driven, customer-first approach throughout the product lifecycle
Product Design & Execution- Lead end-to-end design for complex web and mobile products, from concept and discovery through delivery
- Translate business requirements, customer needs, and technical constraints into thoughtful, intuitive user experiences
- Create wireframes, flows, prototypes, and high-fidelity designs that clearly communicate interaction patterns
- Design solutions that balance usability, scalability, accessibility, and consistent visual language
- Plan and execute iterative design cycles incorporating feedback, testing, and continuous refinement
Design Systems Impact- Contribute to SiteOne's design system and UI standards, ensuring consistency and scalability
- Identify gaps in design patterns and work with Engineering to deliver reusable components
- Raise the bar for craft, interaction design, and visual polish
Collaboration & Influence- Partner with Product Managers to shape product vision, strategy, and roadmap
- Work closely with Engineering to ensure designs are feasible, scalable, and built with high quality
- Present design concepts and research insights to stakeholders and executive audiences
- Provide constructive feedback and serve as a mentor to other designers, helping strengthen the overall design practice
Skills We Are Seeking- 5+ years of experience in product design for digital products
- Strong portfolio demonstrating end-to-end design work, including complex workflows
- Experience designing B2B, enterprise, or operationally complex systems (e-commerce, logistics, SaaS, internal tools)
- Strong understanding of usability principles, interaction design, and accessibility standards
- Hands-on experience conducting user research and synthesizing findings
- Proficiency with modern design and research tools (e.g., Figma, Pendo, Maze)
- Excellent communication and storytelling skills
- Ability to operate autonomously in ambiguous problem spaces
- Experience with data-informed design and experimentation
Preferred- Experience designing mobile and responsive web applications
- Familiarity with design systems at scale
- Experience working in Agile/product-led development environments
- Interest in or experience with the green industry, construction, or field-based workflows
Compensation & Benefits:- Competitive Compensation
- Medical, Dental and Vision plans
- Paid Time Off, Paid Holidays
- DailyPay available!
- 401k with company match
- Tuition Reimbursement
- Lucrative Associate Referral Program
- Company Apparel and Work Boot Vouchers
- Opportunity for Advancement
- Paid Training and Business Certifications Available
- Free Counseling Services/Employee Assistance Program
- Life Insurance and Short- and Long-Term Disability Insurance
- Product Discounts
- Most Branches never work Sundays!
THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION.
Starting pay will depend on factors such as location and experience, and will always meet or exceed applicable state and local minimum wage laws.
