Amazon

Sr. Product & Customer Experience Insights Manager, Customer Experience and Business Trends

Amazon$136K — $184K *
Retail & Consumer Goods
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of product or program management experience
  • Bachelor's degree or equivalent
  • Experience with feature delivery and product tradeoffs
  • Proven record of owning and driving roadmap strategy
  • Experience with end-to-end product delivery
  • Previous role as a product manager or owner

Responsibilities

  • Lead studies to improve customer experience through design and analysis
  • Experiment with autonomous AI agents for workflow management
  • Collaborate with cross-functional teams including technical and business stakeholders
  • Stay updated on advancements in retail and agentic commerce
  • Identify business opportunities and develop hypotheses for analysis
  • Build relationships with stakeholders to understand challenges and drive actions

Benefits

  • Comprehensive health insurance plan
  • 401(k) matching contributions
  • Paid time off and parental leave
  • Flexible Spending Accounts
  • Mental Health Support and employee assistance programs
Full Job Description
Are you passionate about improving consumer experiences on Amazon and innovating with GenAI and agentic solutions? Amazon Customer Experience and Business Trends is seeking a Sr. Product Manager to understand, evaluate, and drive improved shopping experience for Amazon Consumers.

You will design, build, and execute multi-method approaches that will enable you to measure, benchmark, and drive meaningful improvements in retail consumer experiences in North America. You will own workstreams that deliver insights that cut across multiple businesses, product lines, and customer types. You will partner with senior business leaders to deliver timely insights that drive meaningful changes and actionable results.

Key job responsibilities

- Product Management: Lead complex, timely, and relevant studies to improve customer experience, including scope alignment with business leaders, design, data collection and analysis, recommendations and presenting results to senior leaders.

- Experiment and innovate with autonomous AI agents that orchestrate workflows for evaluation and measurement.

- Collaborate with cross-functional teams including scientists, developers, and product managers.

- Stay current with the latest advancements in retail and agentic commerce.

- Explore potential business opportunities and translate them into concrete hypotheses and analysis requirements.

- Build ongoing relations with stakeholders to understand their challenges and priorities, build roadmap, and drive actions through insights delivery.

About the team

Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for eveyr customer (e.g., consumers, developers, sellers/brands, investors, streamers, gamers).

Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds - including: Product Managers, Software Developers, Computer Vision experts, Solution Architects, Data Scientists, Business Intelligence Engineers, Risk Managers, and more.

BASIC QUALIFICATIONS

- 5+ years of product or program management, product marketing, business development or technology experience

- Bachelor's degree or equivalent

- Experience with feature delivery and tradeoffs of a product

- Experience owning/driving roadmap strategy and definition

- Experience with end to end product delivery

- Experience as a product manager or owner

PREFERRED QUALIFICATIONS

- Experience in influencing senior leadership through data driven insights

- Experience working across functional teams and senior stakeholders

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Arlington - 136,000.00 - 184,100.00 USD annually

USA, WA, Seattle - 136,000.00 - 184,100.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

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