Overview

Chick-fil-A People Leaders are expected to manage work effectively for themselves and their teams, setting ambitious goals and communicating clear expectations. They empower their teams through thoughtful guidance and coaching, carefully nurturing our culture. By connecting team efforts to our strategic goals, they drive meaningful business results and amplify the Support Center's overall effectiveness. Embodying our core value, 'We are better together,' they cultivate belonging and enable each Staff member to contribute their unique talents.Leading WorkThe Learning Strategist translates business priorities and strategies into actionable, audience-centered learning solutions across the organization. Partnering closely with Talent Consultants, business leaders, and subject matter experts, this role aligns learning initiatives with organizational goals to ensure they are prioritized, audience-relevant, and future-focused.This leader provides consulting partnership, thought leadership, and learning strategy expertise for defined audiences and initiatives, influencing stakeholders to ensure high-quality outcomes. Responsibilities include integrating learning into broader talent and organizational strategies, assessing learning needs, recommending solutions, and embedding learning into key organizational initiatives.

Responsibilities

Leading People

At the highest level, People Leader responsibilities are represented in our leadership model, SERVE: See the Future, Engage and Develop Others, Reinvent Continuously, Value Results and Relationships, and Embody a Leader's Heart. More specifically, People Leader responsibilities include the following:

• Inspire and Engage the Team: Lead, develop, and engage the team to bring our Corporate Purpose and Core Values to life, fostering a culture of growth and contribution.
• Set Goals and Drive Performance: Set performance goals that grow Staff contribution while also holding the team accountable for achieving individual and team objectives.
• Coach and Develop Staff: Empower and develop Staff by delegating work that helps them grow, facilitating effective performance conversations, and assisting Staff in identifying actions that will help them achieve their performance and career goals.
• Prioritize Work and Remove Obstacles: Partner with the team and individuals to prioritize work and allocate resources, helping remove obstacles and solve problems.
• Provide Feedback and Recognition, and Develop Self: Provide regular encouragement and recognition, as well as constructive feedback, to help foster Staff member engagement.

Leading Work

• Focuses on long-term learning vision and aligning it with business and talent strategy
• Analyzes organizational goals, business trends and workforce skill gaps to develop comprehensive learning strategy to serve multiple audiences
• Partner with Learning Partners and business stakeholders to assess needs, define problem statements,and recommend scalable, sustainable learning solutions
• Establishes metrics for measuring the effectiveness of learning programs and ensures alignment with business impact (e.g., ROI)
• Manages a portfolio of learning solutions on behalf of Staff Learning
• Consults to selection and strategic oversight of vendor and agency partners
• Develops forecast and budget to support the necessary resources, data and insights required for learning experience development 

Required Qualifications (Knowledge, Skills, & Abilities)

• Consulting
• Adult Learning
• People Leadership
• Instructional Design
• Curriculum Development

Required Years of Experience7 Preferred Years of Experience10 Travel Requirements20% Required Level of EducationBachelor's degree or equivalent experience Preferred Level of EducationMaster's Degree Major/ConcentrationI/O Psychology, Human Resources, Adult Learning, or Organizational Development Relocation Assistance ProvidedNo