ServiceNow

Sr Principal Platform Architect

ServiceNow • $150K — $180K *
US-AnywhereRemote in Toronto, ON
Enterprise Technology
11 - 15 years of experience
2 weeks ago
Job Overview by Ladders

Qualifications

  • 15+ years of progressive experience in a professional services organization or equivalent education/experience.
  • Management consulting experience is crucial.
  • Ability to travel up to 20% for client engagements.
  • Strong problem resolution skills, especially for complex issues.
  • ServiceNow certifications in aligned workflow are required.
  • Enterprise architecture experience is essential for this role.
  • Familiarity with frameworks like TOGAF or IT4IT is preferred.

Responsibilities

  • Guides customers and partners in establishing a strong technical foundation on the ServiceNow Platform.
  • Develops relationships with technical and business leaders to understand their digital transformation goals.
  • Translates customer goals into actionable roadmaps and architectural blueprints.
  • Ensures technical governance and delivery operating model alignment throughout projects.
  • Actively contributes to the sharing of leading practices and expertise related to ServiceNow.
  • Engages with enterprise architects to promote ServiceNow as the standard platform integrated with core applications.
  • Supports sales efforts by scoping and estimating engagement work.

Benefits

  • Flexible work options including remote, in-office, or hybrid arrangements.
  • Opportunity for professional development and mentoring opportunities.
  • Membership in a team dedicated to improving customer outcomes and platform adoption.
  • Access to a global network of partners and tools based on extensive industry experience.
Full Job Description
Job Description

You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from 1000's of customer engagements.

What you get to do in this role:

The Customer Outcomes Senior Principal Platform Architect is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Senior Principal Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. This is a consultative role focused on guiding ServiceNow, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success.
  • You will work with the customer across executive, platform owner, enterprise architects and development teams during the selling, structuring, and implementation of solutions.
  • Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
  • Provide a variety of knowledge across multiple workflows.
  • Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
  • Translate goals to outcomes into a customer roadmap.
  • Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
  • Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
  • Manage technical governance, and an delivery operating model and governance.
  • Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
  • Support the sales effort by scoping and estimating the engagement and change orders.
  • Be an active contributor of leading practices and expertise related to the ServiceNow platform.
  • Maintain skills / certifications on for .
  • Support the professional development of others through means of mentoring.
  • Seen as an expert across the industry and an active contributor of leading practices.
  • Involved in more complex engagements providing expertise across multiple workflows.
  • Work with the extended account team to form global roll out plans, extending platform expansion .
  • Participate in presales opportunities and promote the platform architect role into all accounts.


Qualifications

To be successful in this role you have:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 15+ years progressive experience as part of a professional services organization; or equivalent education/experience
  • Management consulting experience
  • Ability to travel up to 20%
  • Creativity with comfort running programs independently within a "startup paced" environment
  • Experience driving complex issues through analysis and resolution
  • Ability to relay complex information to diverse set of audiences, both technical and non-technical
  • ServiceNow certifications in aligned workflow
  • Industry domain expertise in desirable
  • Large program experience leading architecture and design
  • Enterprise architecture experience
  • Cloud application technology experience
  • Familiarity with Enterprise Architecture Framework like TOGAF, IT4IT, etc.
  • Current Canadian federal security clearance or ability to obtain


FD21

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

Keep Up to Date

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Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at ServiceNow.

ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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