Location:Hybrid, working onsite at our Santa Clara, Ca headquarters 3-5 days per week.
Customer Program ManagerIn this role, you will enable flawless execution of our AI hardware and software products from ideation to launch. As a 'Technical' PM, you will be adept at identifying dependencies and technical risks that affect the program. As a 'Program Manager' you will be developing execution plans, creating milestones, and tracking progress.
What You Will Do:- Develop and manage end-to-end project plans and ensure on-time delivery. Provide hands-on program management during analysis, design, development, testing, implementation, and post-implementation phases.
- Define and track key performance indicators and quality metrics.
- Articulate project status, risks, and dependencies to stakeholders.
- Identify and resolve technical issues, organizational-wide challenges and bottlenecks that may affect product delivery or quality.
- Be a trusted partner and collaborate with cross-functional teams, lead technical discussions and drive sound decisions.
- Partner with Product Management and Engineering to define needs to support strategic planning and execution as well as program requirements, resourcing and scope.
- Develop processes and frameworks that facilitate product-related goal setting, decision making, and business impact.
What You Will Bring:- Bachelor's degree in engineering, computer science, or related field least 15+ years of industry experience in software / systems engineering, or product technical product/program management, preferably in the AI hardware/software domain OR MS degree preferred in engineering, computer science, or related field least 10+ years of industry experience in software / systems engineering, or product technical product/program management, preferably in the AI hardware/software domain
- Strong knowledge of AI hardware technologies, architectures, and applications
- Excellent project management, communication, and collaboration skills
- Experience in customer facing roles
Preferred Qualifications- Master's degree or PhD in engineering, computer science, or related field
- Certification in project management methodologies such as Agile, Scrum, or Kanban
- Experience in leading complex and large-scale hardware/software projects with multiple stakeholders and dependencies
- Ability to influence and negotiate with senior leaders and external partners
- Experience with cross-functional collaboration including product management and engineering to drive product impact.
