Voya Financial, Inc

Sr Plan Manager

Voya Financial, Inc • $77K — $96K *
Hartford, CT 06106In-Person
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business Administration or equivalent experience
  • 5+ years of experience in the financial services industry
  • Demonstrated customer service skills
  • Experience managing complex, sensitive, and at-risk clients
  • Preferred experience with retirement plans or recordkeeping platforms

Responsibilities

  • Serve as primary contact for complex retirement plans
  • Resolve service and communication issues with sponsors and internal teams
  • Support relationship management efforts with plan sponsors
  • Partner with internal teams to ensure effective service delivery
  • Contribute to product development and process improvement initiatives
  • Promote products and automation solutions tailored to client needs
  • Manage sensitive client situations with urgency and professionalism

Benefits

  • Health, dental, vision, and life insurance plans
  • 401(k) Savings plan with generous company matching contributions (up to 6%)
  • Employer-paid cash balance retirement plan (4%)
  • Tuition reimbursement up to $5,250/year
  • 20 days paid time off plus 9 paid holidays and a Diversity Celebration Day
  • 40 hours of paid volunteer time per calendar year
Full Job Description
Get to Know the Opportunity

In this role, you will manage complex retirement plans and serve as a trusted partner to plan sponsors, helping drive client satisfaction and retention. You'll collaborate across internal teams to deliver high-quality service solutions while supporting operational excellence. This position offers the opportunity to work with large, complex clients and contribute to process improvements and product enhancements.

The Contributions You'll Make
  • Serve as the primary point of contact for assigned sponsored plans, including complex and sensitive accounts
  • Resolve service and communication issues through direct engagement with sponsors, customers, and internal teams (e.g., operations, technical services)
  • Support relationship management efforts with plan sponsors and stakeholders
  • Partner with sales, recordkeeping, and operations teams to ensure alignment and effective service delivery
  • Contribute to product development and process improvement initiatives
  • Promote appropriate products, services, and automation solutions aligned with client needs
  • Manage highly sensitive and at-risk client situations with urgency and professionalism
  • Identify and support plan retention opportunities with sponsors, distribution partners, and TPAs
  • Assist with training and mentoring of new team members
  • Support inbound service calls as assigned
  • Perform other duties as assigned


Minimum Knowledge & Experience
  • Bachelor's degree in Business Administration or equivalent experience
  • 5+ years of experience in the financial services industry
  • Demonstrated customer service experience and skills
  • Experience managing complex, sensitive, and at-risk clients


Preferred Knowledge & Experience
  • Experience working with retirement plans or recordkeeping platforms
  • Strong relationship management experience with plan sponsors
  • Experience collaborating cross-functionally across operations and sales teams


How This Role Aligns to Our Core Four:
  • Instill Customer Obsession - Delivers high-quality service and resolves complex client issues to strengthen relationships and improve outcomes for plan sponsors and participants.
  • Transform with Automation/AI - Promotes and supports the use of automation and efficient processes to enhance service delivery and reduce friction for clients.
  • Drive Higher Performance Through Our People - Partners with internal teams and mentors new employees to ensure alignment, knowledge sharing, and consistent service excellence.
  • Execute on the Fundamentals - Maintains strong operational discipline by resolving issues accurately, managing risk, and supporting retention of key and at-risk clients.


Additional Information

#LI-VP1

Compensation Pay Disclosure:

Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$77,580 - $96,980 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer
  • Health, dental, vision and life insurance plans
  • 401(k) Savings plan - with generous company matching contributions (up to 6%)
  • Voya Retirement Plan - employer paid cash balance retirement plan (4%)
  • Tuition reimbursement up to $5,250/year
  • Paid time off - including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
  • Paid volunteer time - 40 hours per calendar year


Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:
  • Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
  • Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
  • Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
  • Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
  • Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.


Learn more aboutCritical Skills

About Voya Financial, Inc

Voya Financial, Inc. is an American financial, retirement, investment, and insurance company based in New York City. The company was formed in 1991 as ING U.S., Inc. and was renamed Voya Financial in 2014. Voya Financial operates in the United States and has more than 6,000 employees. The company provides retirement, investment, and insurance solutions to individuals and businesses.
Learn more about Voya Financial, Inc
Size
6,000 employees
Market Cap
$5.8 billion
Industry
Finance & Insurance
Net Income
-$206 million
Founded
1991
5 Year Trend
-13.7%
Revenue
$7.7 billion
NASDAQ
VOYA
* Ladders Estimates

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