The Sr. Strategic Account Executive is an individual contributor role serving as the senior - level liaison to assigned client accounts. Responsible for developing client trend management strategies, retaining, and growing assigned clients, cultivating multi-level client relationships, and managing staff.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:- Managing assigned accounts with a focus on client trend management, strategic plan development and execution, cultivating multi-level client relationships and management staff
- Managing client contract renewal activities with the primary goals of retaining client, obtaining multiple-year agreements and maintaining or improving profitability
- Maintaining consistent and regular client communications. Preparing and presenting regular client performance reviews, including identification of cost drivers, recommendations for cost savings opportunities, utilization and cost reports
- Prioritizes and conducts regular on - site or telephonic client meetings as appropriate to proactively review client benefits, drug utilization and trend management strategies
- Ensure that all client specific requirements are met including but not limited to (1) maintaining documentation of most current benefit designs, including exclusions, inclusions, formularies and co - pay structures and that information is accessible to Customer Service Pharmacy Technicians; (2) documenting plan change requests from clients and obtains appropriate approval, updates the Benefit Design Summary on the web, and confirms the plan change is completed and accurate; (3) following all audit requirements. Reviews Benefit Design Summary documents at least annually with clients and receives appropriate client signature approval
- Maintaining a complete understanding of client contract terms including but not limited to the monitoring and reporting of performance guarantees. Ensuring that all assigned contracts are monitored and reported as stated in the terms
- Developing strategies for staff development and retention
- Cultivating in - group growth through these relationships
- Staying abreast of industry trends and developments and demonstrating solid communication skills in presenting these to clients and staff
- Demonstrating expertise in pharmacy benefit strategies and clinical programs
- Supervising and assisting in the development of client specific implementation plans and managing overall client implementations
- Providing leadership to client services team members in departmental and corporate initiatives.
- Providing regular feedback to management team regarding client requirements and business development opportunities
- Participating in sales preparation meetings and finalist sales presentations as necessary
- Ensuring quick response and follow - up to client inquiries, including returning phone calls and emails within 2 hours and attempted resolution of all issues in less than 48 hours
- Follows - up with client within 24 hours after issue resolution
- Regularly attending and actively participating in company meetings as requested
- Participating as preceptor / mentor to new staff as requested. Assisting in the development of ongoing training topics and materials for staff
- Following all policies and procedures relating to job responsibilities and participates in the development and maintenance of departmental policies and procedures for Client Services, as appropriate
- Performing other duties as assigned to meet corporate objectives
- Providing support to other departments as requested
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:- 4+ years of strategic PBM client account and contract management
- 2+ years of experience in the Health Plan Commercial Market
- Advanced proficiency in delivering presentations to various audiences
- Proficient with MS suite - Word, Excel, PowerPoint
- Understanding of pharmacy benefit strategies and pricing practices
- Proven ability to handle complex client issues
- Proven solid PBM business and financial acumen
- Demonstrated a high degree of client focus and attention to service
- Proven excellent negotiation skills
- Willing or ability to travel up to 25% of the time
Preferred Qualifications:- 3+ years of experience with upsell programs to clients
- 2+ years of PBM operations experience
- Experience working with PBM Medicare Part D benefits
- Project Management Experience/Certification
- Familiarity with RxClaim; Tracker and Navigator
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $xx,xxx to $xx,xxx annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
