Your RoleDialpad's Channel Programs team is the engine behind our global partner ecosystem. We're looking for a Senior Partner Technical Engineer to own the technical enablement experience for Dialpad's partner network: designing and delivering hands-on workshops, building lab environments, certifying partners on our latest products, and driving the pipeline that flows from a well-trained partner base.
This is a high-visibility, high-impact role at the intersection of technical depth and teaching. You'll work closely with Channel Sales, Channel SE, PSO, and Product teams to translate Dialpad's product roadmap into partner-ready training programs - from our CDP 2.0 certification tracks, Agentic AI boot camps, Global Lunch & Learns, and Global Summits.
What you'll do- Own end-to-end delivery of technical workshops, boot camps, and summits across NA, EMEA, and ANZ.
- Coordinate workshop staffing, instructor resources, and logistics for 20+ major events per year.
- Manage marketing launch coordination and drive channel-driven attendance and registration for every event.
- Lead the Lunch & Learn roadshow series, currently active across 18 NA cities.
- Develop comprehensive lab guides with subject-matter experts across all product families.
- Set up and maintain hands-on lab environments used in live training events.
- Create and maintain technical playbooks for each product family (Connect, CX, Agentic AI, Managed Services).
- Own technical LMS content within Docebo, keeping certification material current with product releases.
- Deliver Capstone certification grading and validation across all four CDP 2.0 tracks, plus bi-annual recertification.
- Validate new product introductions (NPI) and coordinate content updates with SE teams.
- Instrument event-to-pipeline attribution: measure ROI and training effectiveness per event and report results to leadership.
- Support the goal of 100% Strategic Partner certification by the end of Q2 FY27 and 50 Agentic-certified partners by year-end.
Skills you'll bring- 5+ years in a technical pre-sales, solutions engineering, partner enablement, or technical training role.
- Strong hands-on experience with UCaaS, CCaaS, or cloud communications platforms - Dialpad product knowledge a plus.
- Proven ability to teach and facilitate complex technical concepts to mixed-skill audiences.
- Experience building and running lab environments for training or certification programs.
- Excellent project management skills - you can run a multi-city event calendar without dropping a ball.
- Comfortable owning outcomes: you track pipeline attribution, survey results, and certification completion, not just event attendance.
- Strong executive presence and communication skills; experience presenting to partner leadership.
- Willingness to travel ~50+% for in-person events across NA, EMEA, and ANZ.
Why Join Dialpad- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee's impact
- Competitive salary, comprehensive benefits, and real opportunities for growth
