Position Description: 

The Sr. OTC Business Analyst serves as a strategic business partner to the Director of Order to Cash, driving operational excellence across Credit, Collections, Cash Application, Billing, Claims, and related Order-to-Cash functions. This position is responsible for business analytics, executive reporting, business intelligence, process improvement, project leadership, and systems support that enable the OTC organization to achieve operational and financial objectives. The role partners with Finance, Information Technology, Sales, Operations, Customer Service, and external technology vendors to improve business processes, support enterprise initiatives, and deliver actionable business insights.

Key Responsibilities

• Serve as an OTC business liaison between Order-to-Cash, Information Technology, Finance, Sales, Distribution, Customer Service, Accounting, Internal Audit, and external technology vendors.
• Develop and maintain departmental & executive dashboards, scorecards, and KPI reporting utilizing Power BI, Oracle, HighRadius, Excel, and other reporting sources & tools supporting monthly business reviews, forecasting, and strategic planning.
• Analyze operational and financial data to identify trends, risks, opportunities, and actionable business insights for leadership.
• Lead business process mapping, workflow documentation, and Standard Operating Procedure (SOP) development across all Order-to-Cash functions.
• In conjunction with the Director of Order to Cash, serve as the business lead for strategic OTC initiatives including system implementations and enhancements, Distribution Center migrations, customer onboarding initiatives, mergers and acquisitions, automation initiatives, and other enterprise projects. Develop project plans, timelines, stakeholder communications, milestone tracking, and implementation documentation.
• Coordinate User Acceptance Testing (UAT), business validation, issue resolution, and post-implementation support for system enhancements and technology initiatives.
• Oversee aging reporting and analysis around field and strategic accounts, including past due analysis, payment trends, customer segmentation, monthly CECL reporting, and lead the process of quantifying monthly accounting reserves.
• Support department governance through documentation, reporting standards, process controls, and data integrity initiatives.
• Support organizational initiatives and perform additional strategic projects assigned by the Director of Order to Cash.

Competencies
Qualifications

• Bachelor’s degree
5 years of related experience preferred

Skills

• Action Planning
• Analyze Alternatives & Recommend Solutions
• Compliance Management
• Data Collection and Analysis
• Data Control
• Document Management
• Review and Reporting
• Spreadsheet Expertise
• Verbal Communication
• Verify Requirements
• Managing Change
• Optimizes Work Processes
• Multi-Project Management
• Data Collection and Analysis

Physical Demands/Working Conditions

Physical Demands Category: Office

Physical Demands/Work Environment/Travel Requirements: • Physical demands: While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance, stoop, kneel, crouch or crawl; talk, hear, taste and/or smell; the employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. • Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate. • Travel required: As required by the position.

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

Build a challenging and rewarding career with us!