Bank of America Corporation

Sr. Operations Team Lead

Bank of America Corporation • $80K — $95K *
Jacksonville, FL 32210In-Person
Finance & Insurance
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 3+ years in operations, finance, accounting, or related fields
  • Strong judgment and decision-making abilities
  • Collaborative approach to problem-solving
  • Intellectually curious with a focus on innovation
  • Excellent verbal and written communication skills
  • Detail-oriented with the ability to manage multiple tasks
  • Solid understanding of fixed income and equity investments

Responsibilities

  • Serve as the daily escalation point for trading exceptions
  • Oversee trade matching and delivery of security transactions
  • Lead initiatives to enhance client service and reduce risk
  • Collaborate with technology partners to implement business solutions
  • Foster positive relationships with internal and external stakeholders
  • Review and update departmental procedures and policies
  • Ensure compliance with audit and regulatory standards

Benefits

  • Opportunity for career growth within the organization
  • Inclusive team culture promoting fairness and respect
  • Focus on continuous improvement and data-driven decisions
  • Support for talent mobility and development
  • Emphasis on effective communication and team management
Full Job Description
Job Description:

This job is responsible for overseeing the Operations team and ensuring they meet deadlines, execute, and coordinate tasks. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring adherence to operations procedures, providing guidance to employees, handling exception requests, and referring more complex problems to a senior manager. Job expectations include having an understanding of foundational operations and familiarity in a specific product line.

LOB Job Description:

The Trade Support Manager oversees the middle office Trade Support team and provides ongoing training and guidance to teammates. The Trade Support manager will be responsible for providing daily oversight of the trading and operational support to Private Bank. The Manager endorses the timely and accurate delivery and settlement of Equity and Fixed Income security transactions. The manager will lead projects and initiatives that elevate client service, mitigate risk and to create operational efficiency. This role interacts regularly with traders, portfolio managers, technology teams, control partners and auditors.

Job Responsibilities:
  • Daily escalation point for exceptions involving trading, custodian banks, brokers and fund accounting
  • Oversight of trade matching, affirmation and the delivery of security transactions to custodian banks and interested parties
  • Leading department initiatives and projects that enhance client service, improve straight through processing and reduce risk
  • Working with technology and business partners to create business cases, secure funding and implement production on mutually agreed upon schedules
  • Developing positive relationships with all internal and external contacts
  • Reviewing and updating department procedures and policies
  • Ensuring all Trade Support Service Level Agreements are adhered to
  • Ensuring compliance to all levels of audit and compliance (laws, rules and regulations)


Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role listed above.
  • Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
  • Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
  • Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the "why" and connects contributions to business results.
  • Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
  • People Manager & Coach: Knows and develops team members through coaching and feedback.
  • Financial Steward: Manages expenses and demonstrates an owner's mindset.
  • Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
  • Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.


Required Qualifications:
  • Minimum of 3 years of experience in operations, finance, accounting, or a related environment (Investments, Risk & Control)
  • Exhibits excellent judgment and decision-making skills
  • Collaborative mindset with an ability to partner with others to address exceptions
  • Intellectually curious with a desire to identify and implement innovation
  • Strong verbal and written communication skills
  • Extremely detail oriented
  • Ability to work under pressure and balance multiple assignments
  • High personal standards of conduct and integrity
  • Career oriented teammate seeking to grow within the organization
  • Solid understanding of fixed income and equity investments (including options)
  • Team player that can learn other tasks and operations


Desired Qualifications:
  • Technical competence on Trade Support best practices
  • Experience with any of the following: Charles River, Bloomberg, OMGEO, CTM, Oasys, PACE, TradeWeb, MarketAxess are a plus.


Skills:
  • Leadership Development
  • Performance Management
  • Process Management
  • Process Performance Management
  • Talent Development
  • Account Management
  • Client Management
  • Customer Service Management
  • Relationship Building
  • Business Operations Management
  • Policies, Procedures, and Guidelines
  • Risk Management


Shift:
1st shift (United States of America)

Hours Per Week:
40

About Bank of America Corporation

Bank of America Merrill Lynch is the corporate and investment banking division of Bank of America. It provides services in mergers and acquisitions, equity and debt capital markets, lending, trading, risk management, research, and liquidity and payments management. It was formed through the combination of the corporate and investment banking activities of Bank of America and Merrill Lynch following the acquisition of the latter by the former in January 2009. Bank of America completed the acquisition of Merrill Lynch & Co on 1 January 2009. Bank of America began rebranding all of its corporate and investment banking activities under the Bank of America Merrill Lynch name in September 2009. In April 2010, Bank of America Merrill Lynch appointed Christian Meissner as head of investment banking for Europe, Middle East and Africa. In April 2011, Bank of America Merrill Lynch integrated its corporate and investment banking operations into a single division. In October 2013, Bank of America Merrill Lynch was recognised as the Most Innovative Investment Bank of the Year in The Banker's Investment Banking Awards.

Bank of America Corporation Careers

Join the dynamic team at Bank of America Corporation, a premier global financial institution where innovation, leadership, and growth go hand in hand. As one of the largest banks in the world, we offer unparalleled job opportunities and a culture that values diversity, inclusion, and professional growth. Work You’ll Do At Bank of America Corporation, you’ll be part of a team that’s dedicated to making a real difference. Whether you’re helping families buy their first home, advising businesses on expansion, or developing cutting-edge financial technologies, your work will have an impact. Our commitment to leadership in the financial industry has never been stronger, and we need passionate, skilled professionals to lead our journey. Explore a World of Opportunities From entry-level positions to leadership roles, Bank of America Corporation offers a variety of career paths in areas such as investment banking, technology, marketing, and risk management. Our job opportunities span the globe, providing the chance to work alongside the best in the industry and develop skills that will propel your career forward. Internship Programs Kickstart your career with Bank of America Corporation’s internship programs. These opportunities provide hands-on experience and a chance to engage in meaningful work that complements your academic studies. Interns gain invaluable networking opportunities, receive mentorship from seasoned professionals, and learn about the culture and operations of a global financial leader. Benefits and Growth Bank of America Corporation is committed to the well-being and continuous professional development of our team members. We offer a competitive benefits package that supports the health, financial stability, and work-life balance of our employees. Our training programs and development initiatives ensure that every team member has the opportunity to grow and advance within the company. Inclusive Culture We believe our strength lies in our diversity. Bank of America Corporation fosters an inclusive environment where all employees can thrive. Through diversity training and a commitment to equal opportunities, we cultivate leadership and innovation that reflect the wide-ranging communities we serve. Join Our Team Are you ready to advance your career at a company that’s at the forefront of the financial industry? Explore the positions available at Bank of America Corporation and find where your skills and interests align with our needs. We are continuously hiring and looking for individuals who are curious, creative, and eager to drive change. Stay Connected Keep up to date with the latest from Bank of America Corporation Careers by subscribing to our job alert emails. Tailor your subscription to receive updates that match your career interests and get insider tips that can help you during your application and interview process. Bank of America Corporation is not just a company—it’s a place where you can shape your future and the future of finance. Join us and be part of a team that’s redefining what a bank can be.
Learn more about Bank of America Corporation
Size
208,000 employees
Market Cap
$260.3 billion
Industry
Finance & Insurance
Net Income
$17.8 billion
Founded
1998
5 Year Trend
-1.4%
NASDAQ
BAC
* Ladders Estimates

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