Position SummaryThe Senior Operations Manager leads the daily operation of an end-to-end Distribution Center while creating an environment where associates thrive, customers are served with excellence, and operational goals are consistently achieved.
This leader provides strategic direction, coaching, and talent development for Distribution Center leadership while driving continuous improvement, operational execution, and cross-functional collaboration. Through every decision, the Senior Operations Manager models the Victoria's Secret & Co. Culture Code, creating an inclusive, accountable, and innovative workplace that delivers exceptional business results.
What You'll BringYou are a proven operational leader with a passion for developing people, driving business performance, and building high-performing teams.
You have earned credibility through your ability to influence senior leaders, solve complex business challenges, and lead through change while maintaining a strong commitment to safety, operational excellence, and associate engagement.
Success in this role requires:- A passion for developing leaders and accelerating talent at every level.
- Strong business acumen with the ability to balance customer needs, operational priorities, and financial performance.
- The ability to navigate ambiguity, make timely decisions, and adapt quickly to changing business needs.
- Excellent communication and relationship-building skills with cross-functional partners.
- A continuous improvement mindset focused on innovation and operational excellence.
- A commitment to creating an inclusive culture where every associate feels empowered to contribute and grow.
What You'll Love About This Role- Lead a world-class distribution operation supporting one of the world's most recognized specialty retailers.
- Shape the future of Supply Chain by influencing strategy, innovation, and operational excellence.
- Develop future leaders while creating meaningful career opportunities for associates.
- Partner with senior leaders across the enterprise to drive best practices from factory to customer.
- Lead large, high-performing teams while making a measurable impact on business performance and customer experience.
ResponsibilitiesLead People & Develop Talent- Lead, coach, and develop Operations Managers, Supervisors, and approximately 650-750 associates (1,200-1,400 during Peak).
- Build a culture of continuous learning, engagement, recognition, and career development.
- Drive succession planning and talent acceleration across all levels.
- Foster an environment where every associate feels respected, included, and encouraged to contribute.
- Lead with empathy while providing timely coaching, feedback, and accountability.
Drive Operational Excellence- Provide strategic oversight for daily end-to-end Distribution Center operations across multiple customers and shifts.
- Deliver productivity, quality, safety, service, and financial objectives.
- Optimize workforce planning and labor management.
- Drive innovation and continuous improvement through Lean methodologies and operational best practices.
- Utilize Warehouse Management Systems and performance metrics to improve business results.
- Maintain a strong focus on compliance, regulatory standards, and operational controls.
Partner Across the Enterprise- Serve as a trusted advisor to Brand and Supply Chain partners by anticipating business needs and delivering operational solutions.
- Build strong partnerships with Merchandising, Stores, Digital, Replenishment, Transportation, Vendors, and other cross-functional organizations.
- Translate enterprise strategies into executable operational plans.
- Influence senior leaders to achieve Supply Chain excellence from factory to customer.
Lead Through Change- Champion organizational change while minimizing associate disruption.
- Communicate effectively and build alignment across multiple levels of the organization.
- Foster innovation by encouraging new ideas, challenging existing processes, and continuously improving how work gets done.
- Make timely, informed decisions while adapting quickly to changing priorities.
Model the Culture CodeEvery Senior Operations Manager is expected to model our Culture Code through their leadership.
Put Her First- Keep customer impact at the center of operational decisions.
- Balance speed, quality, and service to deliver exceptional customer experiences.
Own the Outcome- Take accountability for results, people, and business performance.
- Prioritize effectively, make timely decisions, and follow through on commitments.
Stay Curious & Innovate- Encourage learning, experimentation, and continuous improvement.
- Challenge the status quo while embracing new technologies and ideas.
Embrace Differences & Win Together- Foster belonging through empathy, respect, and collaboration.
- Encourage diverse perspectives that strengthen decision making.
- Celebrate team success while supporting one another through challenges.
Click here for benefit details related to this position.
Qualifications- Bachelor's Degree or equivalent experience.
- 8-10 years of progressive operations leadership experience in a high-volume distribution, manufacturing, or logistics environment.
- Demonstrated experience leading large, multi-level organizations.
- Strong planning, organizational, and analytical skills.
- Experience with Continuous Improvement methodologies (Lean, Six Sigma, TPM, Lean Manufacturing, etc.).
- Proven ability to coach, mentor, and develop high-performing leaders.
- Demonstrated ability to influence across functions and lead through organizational change.
- Strong communication and relationship-building skills.
- Commitment to fostering an inclusive culture aligned with the Victoria's Secret & Co. Purpose and Culture Code.
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