The Sr Operations Manager is responsible for overseeing and coordinating all operational activities within the warehouse. This position will include focuses on optimizing efficiency, productivity, and profitability across various departments.
Responsibilities- Oversight of multiple departments and functional areas within the branch to ensure smooth day-to-day operations.
- Providing regular reports and updates to senior management on the performance and progress of operational initiatives.
- Communicates effectively with Corporate management and customers to ensure adherence to Service Level Agreements (SLAs), meeting customer expectations, and promptly resolving any issues that may arise.
- Develop and implement operational policies, procedures, and standards to streamline workflow, improve productivity, and enhance overall efficiency.
- Responsible for overseeing and managing the financial performance, including participating in daily P&L calls with Corporate management.
- Monitor inventory levels, track stock movements, and optimize inventory management processes to minimize stock outs, overstock, and inventory holding costs.
- Responsible for meeting or surpassing daily Key Performance Indicators (KPIs), with accurate reporting that consistently exceeds customer expectations.
- Lead and motivate warehouse staff, providing guidance, training, and performance feedback to foster a positive and high-performing team culture.
- Collaborate with cross-functional teams, such as logistics, procurement, and customer service, to coordinate warehouse operations and address customer needs and requirements.
- Engages in employee relations initiatives, promptly addressing and resolving employee concerns to maintain a positive work environment.
- Provide the next level of support for escalated issues during work shifts.
- Collaborates with Corporate to facilitate escalations involving corporate resources (IT, network, etc.) for troubleshooting or process improvement purposes.
- Utilize warehouse management systems (WMS) and other technology tools to track inventory, monitor performance metrics, and generate reports for analysis and decision-making.
- Ensure compliance with health and safety regulations, company policies, and industry standards to maintain a safe working environment for employees and visitors.
- All other duties assigned, based on the business the warehouse supports.
Required Skills and Experience- 5-7+ years of management experience (preferably in a high-volume, fast-paced production, manufacturing, distribution, warehousing or service environment) including experience working with P&L/budgets.
- Must have prior experience with small package fulfillment.
- Demonstrates a track record of driving operational excellence and delivering measurable results.
- Exceptional leadership and interpersonal skills, adept at skillfully communicating, inspiring, and exerting influence across all levels of the organization.
- Strong problem-solving abilities and decision-making skills, with a strategic mindset and a focus on results and continuous improvement.
- Advanced understanding of Project Management principles and the criticality of deadline prioritization.
- Highly skilled in effectively managing a challenging workload, prioritizing tasks, and consistently meeting deadlines.
- Strong analytical and numerical skills, with the ability to analyze data, identify trends, and make data-driven decisions.
- Proficiency in warehouse management systems (WMS), inventory control software, and MS Office.
- Familiarity with OSHA regulations and standards.
Preferred Skills and Experience- Experience working with UKG and Kronos
- Experience in supervising temporary staff
- Technical background
Educational Requirements- Bachelor's degree preferred in a related field or equivalent work experience
Physical Demands and Working Conditions- Warehouse environment
- May require travel
You will love working in our family-oriented company! When you join our family, you will enjoy perks such as:- Weekly pay every Thursday
- Monthly Incentive Bonus
- Positive, team-oriented, inclusive workplace
- Health, Dental, Vision, & Prescription Coverage
- Paid holidays, vacation, & sick/personal time
Benefits- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Life insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Tuition reimbursement
Work Authorization- United States (Required)
- Must be 18 years of age
Apply today to join our dynamic team! CTDI offers an excellent compensation and benefits package and has been a growing leader in the telecommunications field for over 40 years. Come put our successful history behind your career!
