Posting Start Date: 8/26/26
Job Title: Sr. Operations Manager - Airline Catering
Job Location: Boston-USA-02128
Work Location Type: On-Site
Salary Range: $114,000.00 - 134,000.00
Role Purpose StatementWe are seeking an experienced Operations Leader to support our expanding Customer Service Center (CSC). This newly created role is critical to enabling growth and ensuring operational excellence across all production and service activities. The successful candidate will be a strong people leader with a proven track record of managing supervisors and managers, driving performance, and leading teams through change in a fast-paced operational environment.This role is responsible for planning, directing, and coordinating multiple operational and production activities to achieve business objectives, maintain competitiveness, and ensure compliance with company standards, customer requirements, and regulatory guidelines.
Main AccountabilitiesBusiness Strategy, Policies and Tools- Execute the implementation of the CSC planning
- Ensure compliance with the policies provided by CSC and Corporate
Managing Business- Provide data for the development of an annual business plan and budgeting for the CSC
- Implement the short -term manufacturing (or operation) planning in coordination with other relevant interfaces. Ensure efficient and timely corrective actions in case of significant deviations
- Oversee the CSC economic and operating performance. Ensure that the CSC is managed and controlled efficiently in line with the company's framework and market requirements.
- Ensure optimal deployment of human, technical and material resources in the CSC
- Ensure the ordering of all materials needed at the CSC
- Ensure that the CSC work methods are in line with the company's standards and customer contracts
- Initiate Capex requests
- Initiate and control continuous optimization of processes
- Ensure the compliance with safety, health, environmental and quality guidelines provided by Corporate and local regulations and customer requirements
- Ensure clear communication and close cooperation with all relevant internal and external interfaces
Leadership- Ensure that the area of responsibility is properly organized, staffed and directed
- Guide, motivate and develop the subordinate employees within the Human Resources Policy
- Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
- Make the company's values and management principles live in the department(s)
- Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations
- Participate and support company sponsored initiatives such as Global Quality Standard (GQS), Hazard Analysis and Critical Control Points (HACCP), Lean Manufacturing, Employee Safety
Knowledge, Skills and Experience- Bachelor's degree or equivalent experience required
- In addition, five to seven years of experience in related field required
- Experience in managing multiple departments
- Excellent communication skills both verbal and written
- Polished presentation and interpersonal skills
- Good knowledge of Microsoft Office and Windows-based computer applications
