BNSF Railway Company

Sr Mgr Service Design (Merchandise)

BNSF Railway Company$128K — $142K *
Transportation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Knowledge of the BNSF network including its physical layout and traffic patterns
  • Familiarity with operations planning techniques
  • Understanding of merchandise network performance and TSP adherence
  • Proficiency in TSS, TSS Xpress, and Microsoft Office; quick learner of new software
  • Strong interpersonal and communication skills to influence management
  • Ability to manage multiple projects and deadlines effectively

Responsibilities

  • Manage and maintain the merchandise Transportation Service Plan (TSP)
  • Support tactical planning to enhance merchandise traffic flow
  • Utilize optimization models for TSP quality improvement
  • Coordinate TSP changes with relevant stakeholders
  • Assist with planned and emergency TSP changes due to various factors
  • Monitor adherence to TSP and address non-compliance issues
  • Act as a liaison for planning with field leaders
  • Help resolve merchandise service issues raised by customers

Benefits

  • Medical, Dental and Vision Coverage
  • 401(k) Plan
  • Railroad Retirement
  • Life Insurance
  • Incentive Compensation Plan (ICP)
  • Tuition Reimbursement Program
Full Job Description
Apply early as this job may be removed or filled prior to the closing date, which is approximately seven (7) days after the posting date.

Job Location: Fort Worth
Other Potential Locations: Fort Worth, TX
Anticipated Start Date: 07/16/2026
Number of Positions: 1
Salary Range: $128,430 - $142,700

#LI
Key responsibilities may include:
  • Manage the development, implementation, and maintenance of the merchandise Transportation Service Plan (TSP)
  • Support tactical planning of merchandise traffic through terminals with focus on increasing velocity by improving performance in each of the focus metrics
  • Learn and use Service Design's optimization models to continuously improve TSP quality as traffic levels and operating conditions evolve
  • Coordinate and communicate TSP changes to Transportation and Marketing leaders and other stakeholders
  • Assist field and NOC leaders with planned and unplanned temporary TSP changes such as those caused by holiday observances, yard and line maintenance, and severe weather
  • Monitor TSP adherence including train schedule adherence, terminal dwell and connection performance, blocking compliance, and other measures, and address instances of repeated non-adherence with field and NOC leaders
  • Serve as liaison with field leaders for gathering & distribution planning
  • Assist in responding to merchandise service issues raised by customers
  • This position includes nights, weekend, and holiday responsibilities with other members of the Merchandise Service Design Team.
  • Moderate travel required.


The duties and responsibilities in this posting are representative categories to be used in deciding whether to apply for this position. This is not an exhaustive list of the position's duties.

Required:
  • Knowledge of the BNSF network including physical / geographic layout of the railroad, traffic flow patterns, and terminal operations and workload
  • Familiarity with operations planning techniques
  • Familiarity with measures of merchandise network performance and TSP adherence
  • Proficiency in TSS, TSS Xpress, and the Microsoft Office suite, with ability to quickly learn new computing applications
  • Highly effective interpersonal and communication skills (verbal and written) with ability to gain consensus and influence all levels of management
  • Self-directed, with the ability to manage multiple projects and deadlines simultaneously

Also desirable:
  • Bachelor's degree in Business or Transportation, or equivalent experience
  • Supervisory experience in a merchandise terminal
  • Experience in NOC supervisory planning roles such as Chief Dispatcher or MCO
  • Advance analytical skills such as ability to extract and manipulate data from BNSF databases using SAS or SQL


BENEFITS

BNSF offers competitive benefit programs and services including, but not limited to
  • Medical, Dental and Vision Coverage
  • 401(k) Plan
  • Railroad Retirement
  • Life Insurance
  • Incentive Compensation Plan (ICP)
  • Tuition Reimbursement Program


SF: MO | ((mfield5)) | Operations - Service Design | Fort Worth, TX | 76131

About BNSF Railway Company

BNSF Railway Company is one of the largest freight railroad networks in North America, with 32,500 miles of rail across the western two-thirds of the United States. The company was founded in 1995 and is headquartered in Fort Worth, Texas. BNSF Railway Company is a subsidiary of Berkshire Hathaway Inc. and operates as a standalone entity. The company provides transportation services for a wide range of commodities, including consumer goods, coal, industrial products, and agricultural products. BNSF Railway Company has a strong commitment to safety and environmental sustainability, and has invested heavily in technology and infrastructure to improve efficiency and reduce emissions.
Learn more about BNSF Railway Company
Size
42,000 employees
Industry
Founded
1994

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