Description

Job Summary

Responsible for managing the day-to-day operations of a defined area within a Section of The Emory Clinic. Plans and coordinates staff activities within the section to meet organizational operational standards, manages section resources in line with budget, and ensures compliance with policies, procedures, and regulatory guidelines. Handles operational issues as they arise and partners with Section leadership to resolve problems. Accountable for enhancing operational efficiencies, improving patient satisfaction, and delivering cost-effective healthcare solutions. Evaluates daily operations to ensure the Section provides quality patient care and maximizes patient flow, supporting the achievement of Section performance targets and financial goals.
Key Responsibilities

Equipment & Supplies

• Develops procedures for purchasing medical and office supplies and capital equipment
• Establishes and maintains an inventory system to ensure adequate supply and equipment levels
• Establishes and administers a maintenance program for timely repairs and proper functioning of equipment
• Purchases, receives, and authorizes payment for equipment and supplies necessary for efficient section operation
• Meets with vendors, evaluates products, and directs capital equipment purchases
• Ensures all equipment repairs and maintenance are completed in a timely manner

Financial & Budgeting

• Collaborates with Finance to incorporate financial management responsibilities into clinic operations staff roles, including budgeting, inventory monitoring/control, and purchasing
• Partners with Patient Financial Services on billing operations, reimbursement opportunities, revenue cycle management, and payment variances
• Responsible for section profitability and adherence to established budget
• Responsible for sustaining and growing the assigned Section
• Oversees materials management for the assigned Section
• Ensures accuracy of payroll records

Management & Supervision

• Manages day-to-day clinic operations, including medical records, scheduling, and registration functions
• Implements, monitors, and develops policies and procedures to ensure regulatory compliance
• Supervises staff and manages employee performance, including ongoing feedback, corrective/disciplinary action, orientation, training, and competency documentation
• Monitors workflow and meets with staff to discuss progress and future action plans
• Performs periodic audits, surveys, and organizational assessments
• Resolves operational issues and implements efficiency-enhancing initiatives
• Establishes and enforces safety policies, OSHA regulations, and employee health surveillance programs
• Analyzes business office reports and adjusts management practices as needed
• Monitors internal systems and modifies controls as necessary
• Collaborates with Quality Management on continuous quality improvement initiatives
• Develops marketing plans, satisfaction surveys, and staffing plans
• Oversees satellite location staffing and reconciles charge slips, including returns from satellites

Patient Care & Advocacy

• Evaluates daily operations to ensure quality patient care
• Communicates with patients, families, and/or physicians as needed
• Implements initiatives to improve patient satisfaction
• Collaborates with administrative, business, and clinical staff to ensure physician orders for therapies, treatments, procedures, and referrals are appropriately implemented and documented
• Partners with physician and nursing staff to develop and implement a telephone triage system ensuring appropriate patient contact, treatment, and practice consistency
• Serves as liaison with physicians, nurses, and other personnel to support proper and efficient patient evaluation and diagnosis

Professional Development

• Works with manager to formulate a professional development plan
• Attends educational in-services as appropriate
• Participates in professional activities and organizations to stay current on trends, practices, and developments

Reporting & Data Management

• Collects, organizes, and analyzes data; generates accurate and complete reports for management and regulatory agencies
• Develops and prepares operational and statistical reports
• Collaborates with staff to assess information system needs and support electronic medical record development
• Trains clinical staff on information system use
• Integrates TEC and EHC information system projects to support patient care, efficient clinical resource use, and managed care contractual compliance
• Tracks operational metrics to support fact-based decision-making and process improvement activities

Staff Resource & Education

• Coordinates, participates in, and assists with in-service education within the section
• Institutes staff training and education programs to promote professional development, ensure nursing practice consistency, and maintain compliance with JCAHO, safety, and infection control policies
• Serves on clinic-wide standing and special project committees
• Collaborates with other clinical departments to improve operations and communications across The Emory Clinic
• Schedules and attends meetings as needed

MINIMUM QUALIFICATIONS: Bachelors degree in business administration, finance, healthcare administration or related field required. Masters degree preferred. 3 years healthcare related experience required, preferably in an ambulatory setting. Minimum requirement of 2 years supervisory/manager experience. Other equivalent combination of relevant education and/or experience may be considered. PHYSICAL REQUIREMENTS (MediumMax 25lbs): up to 25 lbs, 0-33% of the work day (occasionally); 11-25 lbs, 34-66% of the workday (frequently); 01-10 lbs, 67-100% of the workday (constantly); Lifting 25 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks

ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock , Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation , Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Additional Details