LocationRidgedale Center - 12401 Wayzata Blvd, 2nd Floor
Job DescriptionPosition SummaryThe Senior Operations Manager is responsible for the cost-effective operation, care, preventative maintenance, and long-term preservation of the physical assets of their assigned property. The Senior Operations Manager partners with the (Senior) General Manager to achieve property specific business metrics and goals primarily focused on physical operations, construction coordination, safety and health principles, contracted services oversight, and project management.Responsibilities- Operate a clean, well maintained property providing guests with a positive shopping experience.
- Oversee all physical assets to ensure they are maintained to required standards in the most economically efficient manner.
- Prepare and manage multi-year ordinary capital and operating expense plans and projects to meet or exceed company expectations, while also identifying operating expense control strategies and tactics.
- Develop strong tenant relationships through pre-construction and subsequent follow-up meetings with tenant contractors to regulate compliance with Rules and Regulations, specific lease requirements and timely completion of construction. Assist Tenant Coordination with as-built conditions, available utilities, and any known constraints.
- Implement and administer all preventative maintenance programs and related vendor and contractor compliance for all applicable service and/or maintenance contracts.
- Ensure property safety systems are code compliant, maintained and inspected, and federal required reports and safety documentation is maintained and posted.
- Support the Safety, Health, and Environment program by incorporating GGP's Life Saving Principles into your work planning and execution.
- Support corporate sustainability efforts to reduce the property's carbon footprint.
- Understand and monitor utility consumption, utility rates structures, utility rebates through the use of new and existing building control technologies and Building Automation Systems (BAS) including (but not limited to) lighting controls (BMS/EMS), HVAC, fire/life safety alarm systems, irrigation control, and vertical transportation.
- Manage and develop direct reports while ensuring compliance with all company policies and procedures.
- Partner with multiple internal and external teams to achieve annual property business plans while delivering company goals.
- Develop favorable relationships with local officials, government leaders, first responders, key stakeholders, and community organizations.
- Review and approve invoices for accuracy and monitor for timely payment.
- Oversee operations during a crisis situation (including natural disasters) ensuring the safety and security of all customers, tenants, guests and assets.
- Strong understanding of industry, company, and market trends to execute on company strategy.
- Continuously align team and employee development goals with organizational goals.
- Participate in the Manager on Duty (MOD) schedule during non-office hours, including evenings, weekends, and holidays. MOD coverage may be defined as on call, when appropriate, and the MOD is required to be on-site at least one Saturday per month. The on-site requirements of the MOD will be determined and approved by leadership.
- Other duties as assigned.
Qualifications- High school diploma or GED required.
- Bachelor's degree preferred.
- Strong understanding of commercial building systems, HVAC, plumbing and electrical systems, blueprints, CAD drawings and other schematics required.
- 5+ years of experience in property or construction management required.
- Strong leadership, interpersonal and relationship building skills.
- Strong project management, organizational, and problem-solving skills.
- Good working knowledge of financial analysis, budgeting, and forecasting.
- Effective written and verbal communication skills, including strong public speaking abilities.
- Ability to adapt to changing work environment.
- Strong working knowledge of various computer software such as Microsoft Office Suite, Microsoft Teams, JDEdwards, Proliance; experience with Yardi is a plus.
- Completion of OSHA General Industries 30-hour course preferred.
- Industry designation from reputable industry organization such as, but not limited to ICSC, BOMA, or IREM is a plus.
Core Competencies: Decision Quality, Strategic Mindset, Directs Work, Develops Talent, Builds Networks, Communicates Effectively, Being Resilient
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is required to do the following:
- The employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.
- The employee frequently is required to stand, walk, and reach with hands and arms.
- The employee is occasionally required to climb stoop, kneel, crouch, or crawl.
- The employee may frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- The noise level in this work environment is usually moderate.
- The employee is occasionally exposed to moving mechanical parts, high precarious places, fumes or airborne particles, toxic chemicals, and outside weather conditions.
Benefit Information- Competitive compensation
- Medical, Dental and Vision beginning day 1
- 401(k) Company matching
- 401(k) Vests on Day 1
- Career development programs
- Charitable donation matching
- Generous paid time off (i.e., vacation, personal holidays, paid sick time)
- Paid Volunteer Hours
- Paid Parental Leave
- Family planning assistance including IVF, surrogacy, and adoption options
- Wellness and mental health resources
- Pet insurance offering
- Childcare Assistance
- Commuter benefits
- A culture on our values of Act with Integrity, Build Mutual Trust, Take Initiative and Win Together.
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