Amazon

Sr Mgr, Operational Excellence, Amazon Now

Amazon • $157K — $212K *
Bellevue, WA 98006In-Person
Transportation
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 10+ years in Business, Operations, Supply Chain, Learning, or related fields.
  • 8+ years of experience in program strategy and end-to-end delivery.
  • Experience building metrics and developing reporting solutions.
  • Track record of managing competing priorities using metrics for decision-making.
  • 5+ years of experience managing and developing teams.
  • Proven ability in leading large-scale cross-functional programs.

Responsibilities

  • Set the delivery quality standards and hold the team accountable for outcomes.
  • Build and lead a team focused on operational excellence and data analytics.
  • Design data-driven frameworks to identify and resolve supply chain defects.
  • Define the strategy for metric readiness, including measurement and data pipelines.
  • Create dashboards and analytical models for real-time visibility into performance.
  • Engage with VP-level leadership using data-driven narratives on quality trends.
  • Facilitate cross-functional collaboration to address systemic supply chain issues.
  • Convert VOC and supply chain data into actionable plans with clear accountability.

Benefits

  • Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance).
  • Flexible Spending Accounts and adoption/surrogacy reimbursement coverage.
  • 401(k) matching.
  • Paid time off and parental leave.
  • Access to comprehensive mental health support and medical advice.
Full Job Description
We are seeking a Senior Manager of Operational Excellence to own Delivery Quality and Metric Readiness for Amazon Now's entire Quick Commerce (QC) network. This leader will be accountable for post-dispatch quality outcomes - DEA, DNR, concessions, and VOC - and for ensuring the QC network has the right metrics, defined correctly, prioritized appropriately, and ready to operate against from Day 1.

This is a high-visibility role that demands executive presence, quantitative depth, and a bias for resolution over reporting. The right candidate works fluidly across Tech, Product, Program, and Operations, thrives in fast-moving environments, and turns ambiguity into structure. They will build and lead a team that leads with data - analyzing trends, building metrics, and driving performance outcomes across the network.

Key job responsibilities

Responsibilities:

Set the delivery quality bar across the QC supply chain and drive accountability to it - own outcomes, not just analysis

Build, develop, and lead a high-performing team of operational excellence, supply chain analytics, and data professionals

Architect data-driven root-cause frameworks for post-dispatch defects across the supply chain; use statistical methods to isolate failure modes and drive structural resolution

Define the metric readiness strategy: what to measure across the supply chain, how to define it, how to build the data pipelines, and how to maintain parity at scale

Build and maintain dashboards, reporting mechanisms, and analytical models that provide real-time visibility into supply chain and delivery quality performance

Influence VP-level leadership with crisp, data-driven narratives on quality trends, supply chain risks, and investment tradeoffs

Drive cross-functional alignment across Supply Chain, Tech, Product, Program, and Last Mile - breaking through organizational boundaries to resolve systemic issues

Translate VOC and supply chain data into prioritized action with clear ownership, SLAs, and closed-loop mechanisms

Establish scalable operating cadences (WBRs, audits, statistical process control) that drive discipline across the distributed supply chain network

Shape quality and metric standards for new site launches and network expansion - ensuring supply chain and operational readiness before Day 1

BASIC QUALIFICATIONS

- 10+ years of Business, Operations, Supply Chain, Learning, or related field experience

- 8+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience

- Experience building measures and metrics, and developing reporting solutions

- Experience managing competing priorities and using metrics to drive business decisions

- 5+ years of managing and developing teams experience

- Experience owning and driving large-scale cross-functional programs

PREFERRED QUALIFICATIONS

- 5+ years of supply chain experience

- Experience implementing repeatable processes and driving automation or standardization

- MBA, or Master's degree in supply chain management, operations, engineering, analytics or related field

- Experience with supply chain analytics tools, BI platforms, and building automated reporting at scale

- Experience in quick commerce, grocery supply chain, last-mile delivery, or high-velocity fulfillment operations

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 172,800.00 - 233,800.00 USD annually

USA, TN, Nashville - 141,400.00 - 191,300.00 USD annually

USA, WA, Bellevue - 157,100.00 - 212,600.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Retail & Consumer Goods
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ
AMZN
* Ladders Estimates

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