Lam Research

Sr. Mgr, Field Service

Lam Research$120K — $150K *
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience
  • 6-8 years of management experience
  • Preferred advanced degree
  • Strong leadership skills
  • Proven ability to manage cross-functional teams

Responsibilities

  • Direct coordination of technical and administrative support activities at client sites
  • Serve as senior representative of the CFW Team for Tier 1 Account Team
  • Drive culture of accountability and operational excellence
  • Manage site-level performance metrics including safety and quality
  • Liaison in streamlining site ramp operations with Regional Business Operations
  • Build and develop high-performing service teams
  • Ensure compliance with safety and quality standards

Benefits

  • Comprehensive benefits package
  • Investment in employee growth and development
  • Support for work-life balance
  • Emphasis on safety and employee engagement
  • Inclusive work culture
Full Job Description
The impact you'll make

Directs the coordination of technical and administrative support activities including installation, repair, preventive maintenance and engineering change upgrades to be performed at client sites. Ensures adequate records and systems are maintained. Schedules personnel responding to critical situations. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department's attention. Selects, develops and evaluates personnel to ensure the efficient operation of the function.

What you'll do

Leadership & Strategy
  • Serve as senior representation of the CFW (Central Flexible Workforce) Team for the specific Tier 1 Account Team, representing Lam with customers, and internal AT leadership
  • Support AT with executing Ops strategy aligned with AT goals
  • Drive a culture of accountability, operational excellence, and continuous improvement.

Operations
  • Responsible for ramp readiness and resource escalation management for the site/AT.
  • Ensuring right number of resources with the right training are available to meet AT and customer needs.
  • Own site-level performance metrics including safety, cost, and quality for the CFW team working at the site.
  • Ensure stable, scalable service operations

Financial & Business Management
  • Primary liaison in streamlining AT/site ramp operations with NA Regional Business Operations and Planning.
  • Work closely with NA Regional Business Ops in demand forecasting and HC planning for the site/AT
  • Be fully up-to-date on business for the specific Account Team and act as primary advisor providing insights to Regional Ops management.

Workforce & Culture
  • Build, develop, and retain high-performing Service teams
  • Ensure effective succession planning and talent development
  • Foster a strong safety mindset, inclusive culture, and employee engagement.

Quality, Safety & Compliance
  • Ensure compliance with all safety, environmental, regulatory, and quality standards.
  • Champion EHS excellence and zero-incident culture.
  • Partner with quality teams to ensure robust systems and customer satisfaction.

Customer & Stakeholder Engagement
  • Act as primary executive interface for key escalations related to CFW activity at the site.
  • Support audits, customer visits, and executive reviews.
  • Align site priorities with customer commitments and business needs.


Who we're looking for

  • Bachelor's degree or equivalent with 6-8 years of management experience. An advanced degree preferred.


Our Perks and Benefits

At Lam, our people make amazing things possible. That's why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

About Lam Research

Lam Research Corporation (Lam Research) is a supplier of wafer fabrication equipment and services to the worldwide semiconductor industry. Lam Research designs, manufactures, markets, refurbish, and services semiconductor processing equipment used in the fabrication of integrated circuits. The Company’s etch and clean technologies enable customers to build integrated circuits. Its etch systems shape the microscopic conductive and dielectric layers into circuits that define a chip’s final use and function. Its Customer Support Business Group (CSBG) provides products and services to maximize installed equipment performance and operational efficiency. Its customer base includes semiconductor memory, foundry, and integrated device manufacturers (IDMs) that make DRAM, NAND, and logic devices for these products.

Lam Research Careers

Joining Lam Research offers a unique opportunity to enhance your career at a leading global company at the forefront of innovation and technology in the semiconductor industry. Work You’ll Do At Lam Research, we are committed to advancing the technology landscape through continuous innovation and leadership. Our team of professionals is dedicated to pushing the boundaries of what's possible, making us a pivotal player in the semiconductor industry. By joining our team, you will collaborate with some of the brightest minds in the field, contributing to projects that significantly impact future technology. Transform Your Career Lam Research stands at the intersection of technology, innovation, and leadership. We offer job opportunities that challenge you to excel and push your limits. Our culture fosters growth and embraces diversity, ensuring that every team member can thrive professionally and personally. Join our dynamic team and be part of a company known for its groundbreaking work in developing equipment and services that drive the production of virtually every leading-edge chip in the world. Professional Growth and Development We believe in nurturing the professional growth of our employees by providing ample opportunities for career advancement through leadership and diversity training programs. Our commitment to your career is reflected in our robust benefits package, designed to support you and your family’s health, well-being, and financial future. Internship and Employment Opportunities Start your career path at Lam Research with our internship programs, which offer a hands-on experience in the semiconductor industry. Interns work closely with experienced mentors, gaining invaluable skills and knowledge that prepare them for full-time positions within our company. For seasoned professionals, we offer a variety of positions that leverage your skills to contribute to our mission of continuous improvement and innovation. We are always looking for curious, creative, and driven individuals to join our team. Inclusive Culture and Networking Lam Research is dedicated to creating a diverse and inclusive environment where all employees can thrive. Our culture encourages networking and collaboration, allowing you to connect with colleagues and industry leaders who are as passionate about technology and innovation as you are. Applying at Lam Research Ready to take the next step in your career? Explore the job opportunities at Lam Research by visiting our Careers page. Tailor your resume to highlight your relevant experience and skills, and prepare for an interview that could lead to a multitude of rewarding career paths with us. Stay Connected Keep up to date with the latest company news, employment trends, and career tips by joining our community. Subscribe to receive updates that can help you navigate your professional journey at Lam Research. Join Our Team Search open positions that match your skills and interests. We look for passionate, innovative, and solution-driven team players. Start your journey with Lam Research today, where your work isn’t just a job—it’s a pathway to personal and professional fulfillment. SEARCH LAM RESEARCH JOBS Discover the opportunities waiting for you at Lam Research, where we turn today’s innovations into tomorrow’s technologies.
Learn more about Lam Research
Size
14,100 employees
Market Cap
$54.8 billion
Industry
Net Income
$2.9 billion
Founded
2013
5 Year Trend
+16.5%
Revenue
$11.9 billion
NASDAQ

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