Lowe’s

Sr Mgr-Credit Strategic Initiatives

Lowe’s$100K — $130K *
Finance & Insurance
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business Administration or related field, or equivalent experience.
  • 10 years of extensive knowledge in retail functions including credit operations and customer service.
  • 5 years of experience leading teams in retail credit management or related fields.
  • 8 years of collaboration experience across large enterprises.
  • 5 years of proficiency in data analysis and performance metrics.

Responsibilities

  • Develop and implement a PRO Financial Services strategy to enhance program effectiveness.
  • Oversee and improve customer experience processes.
  • Create monitoring tools to identify opportunities to enhance customer satisfaction and drive sales.
  • Educate customers about Lowe's Proprietary Credit programs and promotional activities.
  • Lead cross-functional teams to enhance customer experiences with financial services.
  • Utilize data analytics to forecast industry trends and customer expectations.
  • Monitor competitive trends to ensure alignment with customer experience goals.

Benefits

  • Opportunity to work with multiple banking partners and internal stakeholders.
  • Direct leadership over a small team.
  • Involvement in strategic enterprise initiatives to enhance omni channel retailing.
  • Access to a dynamic, collaborative work environment focused on innovation.
Full Job Description
Your Impact

The primary purpose of this role is to develop and execute PRO payment programs to maximize sales across all selling channels that compliment use of the Lowe's Proprietary Credit Programs. This role will be primarily responsible for PRO credit programs as well as establishing the vision and delivery for an industry leading shopping and check out experience related to the Lowe's Financial Services programs. This position will work with multiple internal partners and banking partners to not only set the strategic direction for the overall PRO payment experience related to the Lowe's Financial Services Programs, but manage the development and implementation of program enhancements, create reporting to gain insights, identify opportunities, set goals as well as monitor industry and competitor best practices. The ideal candidate will work cross functionally as well as across multiple banking vendors to collaborate, create and inspire. The role has one direct report and critical to Lowe's because it will support the broader enterprise initiative to become the #1 omni channel home improvement retailer.

What You Will Do
  • Work with Director to develop and implement a PRO Financial Services strategy to maximize use and effectiveness of the Lowe's Financial Services Programs.
  • Oversee customer experience processes while constantly improving them to enhance customer satisfaction.
  • Create monitoring tools to gain insights and find opportunities to improve the customer experience and maximize sales using the Lowe's Financial Services Programs by developing creative, simple and frictionless solutions.
  • Ensure customers are aware and understand the benefits of the Lowe's Proprietary Credit programs and their promotional activities.
  • Lead and inspire cross functional and cross organizational teams to implement and enhance experiences that promote the usage of the Lowe's Financial Services Programs.
  • Utilize data analytics and external sources to forecast industry trends and customer expectations.
  • Monitor industry and competitive trends to ensure an exceptional customer experience that aligns with enterprise goals.
  • Collaborate with internal stakeholders to establish and meet sales goals.
  • Maintain effective relationships by facilitating communication with vendor partners.
  • Act as internal Credit evangelist to build awareness and understanding of programs.


Minimum Qualifications
  • Bachelor's degree Business administration or relevant field or equivalent years of experience in lieu of education requirement, if applicable
  • 10 years In depth knowledge of diverse retail functions and principles (e.g. credit operations, retail operations, communication, customer service, marketing, program management, etc.)
  • 5 years Leading teams in retail credit management, operations, sales or call center operations
  • 8 years Strong ability to work vertically across a large enterprise in a collaborative manner, internally and externally
  • 5 years Working knowledge of data analysis and performance/operation metrics


Preferred Skills/Education
  • Master's degree Concentrations in communications or business management


About Lowe’s

Lowe's Careers

Joining Lowe's means becoming part of a team that is committed to fostering an environment of growth, innovation, and leadership. As one of the leading home improvement companies, Lowe's offers unparalleled job opportunities and a culture that values diversity and professional development. Work You'll Do At Lowe's, your work will directly impact our mission to help people love where they live. Whether you're involved in the direct sales process, product development, or customer service, your role will contribute to our industry-leading standards. Transform Your Career Leverage your skills and drive in a position that empowers you to lead projects and initiatives that redefine the retail experience. Lowe's is at the forefront of the industry, combining retail, technology, and customer service to create unique experiences for consumers. Join a team of dedicated professionals who are there to support your career aspirations and help you grow both personally and professionally. With over 300,000 team members, Lowe's is a place where you can cultivate a career filled with innovation and opportunities. Lowe's Professional Growth and Opportunities We are committed to the professional growth of every team member. Lowe's offers a variety of career paths and opportunities for advancement, including leadership roles in numerous departments. Whether you're seeking a part-time position or a full-time career, Lowe's provides the training and resources needed to advance and excel. Internship Programs Start your career with Lowe's through our dynamic internship programs. These opportunities provide hands-on experience and a chance to engage in meaningful work that impacts our business. Interns at Lowe's gain invaluable skills, work alongside experienced professionals, and are considered for full-time positions upon successful completion of the program. Benefits and Culture Lowe's is dedicated to maintaining a culture that promotes diversity and inclusion. We offer a comprehensive benefits package that supports the health, well-being, and financial security of our employees and their families. Benefits include health insurance, retirement plans, and employee discounts, among others. Networking and Innovation Stay connected and ahead in your career through Lowe's commitment to innovation and networking. Our team members have access to cutting-edge technology and are encouraged to think outside the box to solve challenges. Networking within the company is supported through various groups and initiatives, fostering connections that can lead to career advancement. Join Our Team Explore the job opportunities at Lowe's that match your skills and interests. We are always looking for passionate, curious, and solution-driven team players. Start your journey with Lowe's today and be part of a company that values hard work and dedication. Stay Up to Date Keep informed with the latest in career tips, company news, and industry insights—all from the people who work at Lowe's. Our careers blog provides valuable content that can help you navigate your professional journey. Job Alert Emails Customize your subscription to receive job alerts and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Lowe's. SEARCH LOWE'S JOBS At Lowe's, your career is in your hands. Build it with us and be part of a team that is changing the future of retail.
Learn more about Lowe’s
Size
200,000 employees
Market Cap
$120.3 billion
Industry
Net Income
$5.8 billion
Founded
1946
5 Year Trend
+8.2%
Revenue
$89.5 billion
NASDAQ

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