Lam Research

Sr. Mgr, Business Operations Mgmt

Lam Research • $137K — $287K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent with 6-8 years of management experience (advanced degree preferred).

Responsibilities

  • Lead process improvement initiatives using measurement and analysis.
  • Design, implement, and enhance systems and processes to meet operational priorities.
  • Operate primary system interfaces for customer-facing organizations.
  • Manage and communicate factory-driven change processes to minimize customer disruptions.
  • Collaborate across organizations to assess impacts on tool shipments and the customer experience.
  • Provide expertise in developing business process procedures with stakeholders.
  • Investigate customer quality issues and recommend corrective actions.

Benefits

  • Comprehensive set of outstanding benefits that invest in employees throughout life phases.
  • Hybrid work location model offering flexibility between onsite and remote work.
Full Job Description
The impact you'll make

Strategic demand management is a key interface to the product groups for the BDSO organization. This role serves as the central point of coordination between Product Groups, BDSO, and GOPs to drive weekly engagement for demand, key P&Ds and float determination and allocation. The float process and capital systems are tools that the strategic demand manager will use to minimize SRD to MCSD gaps for designated strategic growth products.

What you'll do

Strategic growth products
  • Drive annual alignment for strategic growth product list between PG and BDSO. Maintain the list throughout year as changes occur.
  • Drive weekly engagement meetings for demand forecast and close actions on float creation, management and allocation.
  • Publish weekly key product reports (dashboards) on selected products for changes, float management to product group and GOPs partners.
  • Use floats and other methods to meet SRD to MCSD gap target for strategic growth products.

Float managememt
  • Own float management and operations business process
  • Weekly update for float tracker to prevent excursions for inside lead time floats and overall risk mitigation for all floats
  • Partner with PG to utilize floats, maintain adherence to float policy, and drive CIP as needed

NSR Escalations and CIP
  • Own BDSO team NSR KPI dashboards and needed CIP
  • Monitor NSR complete cycle time by PG and report status (quarterly or more often as appropriate)
  • Drive correction action plans with PG and CIP as needed to drive toward BDSO NSR KPIs and targets

BCP and PCNs
  • BDSO SPOC for coordinating BCP and PCN execution plans provided by PG/GOPs to minimize impact of event
  • Communicate customer and product level pre-alert to RSO team
  • Communicate FID level execution plan to RSO heads
  • Track execution of plan and report out to RSO team daily and weekly as needed to minimize risk

Operational Rhythm & Performance Tracking
  • Lead weekly meeting(s) with key stakeholders to maintain operation rhythm
  • Monitor and improve key execution metrics.
  • Track performance against key operational metrics and drive accountability across stakeholders.
  • Provide clear visibility into risks and execution status to RSO team

Scope & Operating Context
  • All customers are within scope of strategic demand management
  • Other assigned duties as needed within the strategic demand management team
  • Operates within BDSO with primary interfaces to:
    • Product Groups
    • Global Operations (GOps)/ Supply Chain
    • RSO teams


Who we're looking for

  • Strong experience in Sales Operations, Product Group, Demand Planning, Supply Chain, or Manufacturing Operations in a semi-cap equipment market intelligence
  • Strong analytical and problem-solving skills
  • Strong project management skills and sense of ownership and accountability
  • Proven track record of delivering to commitments in a complex, high-mix, low-volume environment
  • Strong understanding of the following:
    • Change management
    • Risk assessment
    • Lam products
  • Experience driving cross-functional execution across operations and product group teams
  • Ability to manage competing priorities
  • Success in this role is measured through:
  • Establish tracking dashboards and effective communication to stakeholders
  • Effectiveness in minimizing customer impact due to BCP/PCN changes
  • Speed and effectiveness of execution issue resolution
  • Execute to aligned KPIs
  • Bachelor's degree or related field with 10+ years of experience; or Master's degree with 7 years' experience; or a PhD with 5 years; or equivalent experience.


Salary

CA San Francisco Bay Area Salary Range for this position: $137,000.00 - $287,000.00.

The above salary range for this position is relevant to applicants that reside or work onsite in the California, San Francisco Bay Area only. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors.

Our Perks and Benefits

At Lam, our people make amazing things possible. That's why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

About Lam Research

Lam Research Corporation (Lam Research) is a supplier of wafer fabrication equipment and services to the worldwide semiconductor industry. Lam Research designs, manufactures, markets, refurbish, and services semiconductor processing equipment used in the fabrication of integrated circuits. The Company’s etch and clean technologies enable customers to build integrated circuits. Its etch systems shape the microscopic conductive and dielectric layers into circuits that define a chip’s final use and function. Its Customer Support Business Group (CSBG) provides products and services to maximize installed equipment performance and operational efficiency. Its customer base includes semiconductor memory, foundry, and integrated device manufacturers (IDMs) that make DRAM, NAND, and logic devices for these products.

Lam Research Careers

Joining Lam Research offers a unique opportunity to enhance your career at a leading global company at the forefront of innovation and technology in the semiconductor industry. Work You’ll Do At Lam Research, we are committed to advancing the technology landscape through continuous innovation and leadership. Our team of professionals is dedicated to pushing the boundaries of what's possible, making us a pivotal player in the semiconductor industry. By joining our team, you will collaborate with some of the brightest minds in the field, contributing to projects that significantly impact future technology. Transform Your Career Lam Research stands at the intersection of technology, innovation, and leadership. We offer job opportunities that challenge you to excel and push your limits. Our culture fosters growth and embraces diversity, ensuring that every team member can thrive professionally and personally. Join our dynamic team and be part of a company known for its groundbreaking work in developing equipment and services that drive the production of virtually every leading-edge chip in the world. Professional Growth and Development We believe in nurturing the professional growth of our employees by providing ample opportunities for career advancement through leadership and diversity training programs. Our commitment to your career is reflected in our robust benefits package, designed to support you and your family’s health, well-being, and financial future. Internship and Employment Opportunities Start your career path at Lam Research with our internship programs, which offer a hands-on experience in the semiconductor industry. Interns work closely with experienced mentors, gaining invaluable skills and knowledge that prepare them for full-time positions within our company. For seasoned professionals, we offer a variety of positions that leverage your skills to contribute to our mission of continuous improvement and innovation. We are always looking for curious, creative, and driven individuals to join our team. Inclusive Culture and Networking Lam Research is dedicated to creating a diverse and inclusive environment where all employees can thrive. Our culture encourages networking and collaboration, allowing you to connect with colleagues and industry leaders who are as passionate about technology and innovation as you are. Applying at Lam Research Ready to take the next step in your career? Explore the job opportunities at Lam Research by visiting our Careers page. Tailor your resume to highlight your relevant experience and skills, and prepare for an interview that could lead to a multitude of rewarding career paths with us. Stay Connected Keep up to date with the latest company news, employment trends, and career tips by joining our community. Subscribe to receive updates that can help you navigate your professional journey at Lam Research. Join Our Team Search open positions that match your skills and interests. We look for passionate, innovative, and solution-driven team players. Start your journey with Lam Research today, where your work isn’t just a job—it’s a pathway to personal and professional fulfillment. SEARCH LAM RESEARCH JOBS Discover the opportunities waiting for you at Lam Research, where we turn today’s innovations into tomorrow’s technologies.
Learn more about Lam Research
Size
14,100 employees
Market Cap
$54.8 billion
Industry
Net Income
$2.9 billion
Founded
2013
5 Year Trend
+16.5%
Revenue
$11.9 billion
NASDAQ

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