Echo Global Logistics

Sr. Manager, Warehouse Operations

Echo Global Logistics • $85K — $110K *
Greenfield, IN 46140In-Person
Transportation
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 7+ years of senior-level warehouse management experience
  • Bachelor's degree preferred or equivalent experience
  • In-depth knowledge of transportation modes and customer interactions
  • Strong experience with warehouse systems
  • Familiarity with transportation operations and inventory accounting
  • Experience managing productivity-focused teams and metrics
  • Proficient in managing contract employees and agency partnerships

Responsibilities

  • Oversee all warehouse activities including safety and quality standards
  • Lead and manage warehouse staff and supervisors
  • Achieve and report on warehouse productivity metrics
  • Coordinate new customer implementations effectively
  • Manage customer service operations including order entry and resolution of service issues
  • Ensure maintenance and efficiency of material handling equipment
  • Optimize dock space utilization to enhance operations
  • Monitor inventory control to prevent losses due to theft and damages
  • Achieve high ratings in all warehouse audits and compliance checks
  • Guarantee timely and accurate outbound shipments to customers
  • Maintain superior inventory accuracy levels
  • Cultivate a culture of safety throughout warehouse operations
  • Conduct comprehensive training for all warehouse employees on equipment handling and safety compliance

Benefits

  • Comprehensive benefits package
  • Opportunities for career advancement
  • Supportive work environment focused on safety and quality
  • Participation in company-sponsored initiatives
  • Access to company services with a focus on employee well-being
Full Job Description
Position Overview:

Logistics/supply chain professional who can provide a great service to our customers. This position will lead the warehousing and distribution functions to ensure materials and products are safely and securely received, moved, stored and shipped on-time. Manage various locations and activities to ensure an efficient operation without bottlenecks or delays. Manage both the warehouses needs and requirements. Support the SVP of Warehouse Services with additional corporate and national warehousing tasks and projects.

Responsibilities:
  • Responsible for all activities at on and off-site warehouses: Safety, quality, operational execution, staffing, metrics, continuous improvement
  • Manage and lead with warehouse supervisors, leads, clerks and associates
  • Meet and exceed warehouse related productivity and financial metrics and report daily warehouse schedule attainment
  • Responsible for new customer implementation
  • Oversees the Customer Service Group which includes order entry and service related customer issues.
  • Responsible for all material handling equipment (Maintenance, R&M). Develop programs to reduce repairs/cost
  • Manage the available dock space efficiently.
  • Monitor all inventories, equipment, etc. to avoid theft and damages
  • Ensure warehouse passes all audits (BRC, quality, internal, sanitation, etc.) with superior ratings
  • Ensure all outbound shipments ship on time, are picked and loaded accurately (correct quantities and SKUs) and arrive at destination undamaged and complete (On time and in full). Customer deductions and reports will be used to measure improvement
  • Ensure material and product are received and delivered in sanitary trailers and their security is not compromised
  • Maintain inventory accuracy above 99.9%
  • Eliminate customer deductions for claims of overages, shortages and damages
  • Maintain warehouse conditions so to eliminate internal damage to product
  • Safety comes first for all operations. Responsible to build and maintain a safety minded culture
  • Ensure all warehouse employees are properly trained and have refresher training on operating material handling as required by law
  • Ensure compliance with material handling pre-shift equipment inspections and record keeping of same
  • Ensure proper trailer chocking and other yard safety measures
  • Participate in company safety initiatives and meetings.
  • Follow all laws and regulations to ensure safety
  • Maintain the warehouses in good and clean operating conditions with materials and equipment properly maintained and in good condition
  • Work in accordance with all company policies and procedures regarding employment, safety, quality, product safety and legality, security and regulatory compliance as applicable.


Required Skills:
  • Minimum 7 years of experience as a senior level warehouse manager
  • Bachelors degree preferred or similar work experience
  • Deep knowledge of all modes of transportation, has customer facing experience and highly analytical.
  • Significant warehouse systems-based experience
  • Familiar with transportation operations and inventory accounting procedures and cycle count programs
  • Experienced managing with productivity and metrics
  • Experience managing contract employees and agency partnerships


Preferred Skills:
  • A personal values system encompassing a strong work ethic, integrity, stability, sense of fair play, urgency, and a desire and willingness to assume responsibility
  • A team player with a cooperative style able to reach out to his/her own team but also can be effective cross functionally
  • Excellent communication and interpersonal abilities
  • Hands-on, pragmatic and engaging work style
  • Good planning, organization and prioritization skills
  • Ability to work independently with minimal direction and supervision


Benefits

For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.

About Echo Global Logistics

Echo Global Logistics is a leading provider of technology-enabled transportation and supply chain management services. The company offers a wide range of services, including truckload, less-than-truckload, intermodal, and expedited shipping, as well as managed transportation, supply chain analytics, and freight audit and payment services. Echo's clients include shippers of all sizes, from small businesses to Fortune 100 companies, across a variety of industries. The company's proprietary technology platform, EchoShip, provides real-time visibility and control over shipments, helping clients optimize their supply chains and reduce costs. Echo has been recognized for its innovative technology and customer service, and has received numerous awards and accolades.
Learn more about Echo Global Logistics
Size
9 employees
Market Cap
$1.2 billion
Industry
Transportation
Net Income
$15.8 million
Founded
2015
5 Year Trend
+10.7%
Revenue
$2.5 billion
NASDAQ
ECHO
* Ladders Estimates

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