Otis Worldwide Corporation

Sr Manager, Virginia Service Sales & Operations

Otis Worldwide Corporation • $130K — $170K *
Richmond, VA 23223In-Person
Technical Services
5 - 7 years of experience
6 days ago
Job Overview by Ladders

Qualifications

  • 5+ years elevator industry management experience preferred
  • 5+ years people leadership experience in the elevator or related industry
  • Strong written and verbal communication skills
  • Self-motivated with ability to manage multiple projects
  • Comfortable in a technical environment with Microsoft software
  • Strong leadership, time management, and organizational skills
  • Overall knowledge of product application and service techniques

Responsibilities

  • Lead sales and operations processes in the Virginia Operating territory
  • Ensure field operations meet schedules and deadlines
  • Support Field Technicians and Superintendents for performance management
  • Expand customer portfolio and enhance business growth
  • Develop action plans for safety and technical support improvements
  • Assist in selling upgrades and repairs by generating leads
  • Manage accounts to prevent service cancellations and enhance loyalty

Benefits

  • 401(k) plan with company match and automatic retirement contribution
  • Medical, prescription, dental, and vision coverage from day one
  • Three weeks paid vacation plus paid company holidays
  • Paid sick leave and wellness incentive programs
  • Life and disability insurance coverage
  • Voluntary benefits including legal, pet, home, and auto insurance
  • Parental leave and adoption assistance programs
  • Tuition reimbursement for further education
  • Recognition awards and performance bonus opportunities
Full Job Description
Date Posted:
2026-07-01
Country:
United States of America
Location:
OT315: NPR - RICHMOND, VA 1642 Ownby Lane, RICHMOND, VA, 23220 USA

Otis Elevator Company is searching for a highly motivated Service Manager - Sales and Operations to lead a high performing team within the Virginia Operating territory (OT). The Service Manager - Sales and Operations, is managing all sales and operations processes, providing direction for continuous improvement initiatives, and meeting or exceeding the operating territory's (OT) business objectives.

You will lead the service sales and operations colleague activities related to building and maintaining current customer loyalty and expanding the existing portfolio. You will be responsible for day-to-day management of field staff, employee selection, field training, and safety. This individual will also lead operations efforts and priorities to ensure superior customer satisfaction in the assigned operating territory in direct reporting partnership with the General Manager.

Your Leadership Impact
  • Partner with and support the General Manager in all areas of service sales and operations to develop and implement the operating territory service sales and operations business plan for both financial and non-financial objectives
  • Lead the performance of field operations for all service/maintenance projects and service sales while maintaining project schedules and ensure deadlines are met
  • Set expectations for Field Technician engagement and provide Superintendents with the support necessary to provide ongoing training and performance management essential to productivity and quality improvement and ensuring the active participation of all mechanics in performance reviews
  • Expand customer portfolio and unit count while providing best in class partnership and support leading to the growth of business and increasing continued customer loyalty in service and repair
  • Develop action plans to address deficiencies regarding safety, callback rates, and technical support
  • Generate field leads and assist service sales representatives in selling upgrades and repairs
  • Develop a keen sense for key prospective customers within the OT and manage all accounts regarding any at risk or cancellations while increasing customer loyalty
  • Recommend and detail changes in maintenance service documentation, methods, process, design, and delivery
  • Set budgets for material and labor within Otis guidelines and complete the required maintenance and repair within those budgets
  • Conduct field education training ensuring that we create and maintain a safe working environment
  • Perform field safety audits, jobsite inspections, and develop site safety/logistics plans Ensure coordination of personnel and product safety responsibilities including driving personnel safety training and process adherence and the execution of proper technical training and equipment testing
  • Coordinate all material deliveries and issuing purchase orders
  • Engage in pro-active labor relations with local business agents with the support of Otis' Labor Relations team
  • Responsible for the hire and onboarding of new team members
  • Interface with Product Line experts on operational challenges, including but not limited to product issues, safety concerns, parts fulfillment
  • Lead the resolution of all customer issues within your OT as the key point of escalation including collection efforts and contractual disputes
  • Coach, mentor, and develop your team of Sales and Operations through aligned and clear sales goals and continued performance directly tied to targets and sales KPIs


Your Experience:
  • 5+ years elevator industry management experience strongly preferred
  • 5+ years people leadership experience in the elevator industry, or related industry
  • Ability to work in a highly team-oriented and dynamic environment
  • Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
  • Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
  • Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
  • Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills
  • Knowledge and strict enforcement of company EH&S policy and processes
  • Bachelor's degree highly desired, with 5 years of experience
  • High school, or equivalent, plus 10 years of relevant experience
  • Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions.


Benefits:
  • 401(k) plan that includes generous company match and a separate automatic retirement contribution
  • Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
  • Three weeks paid vacation and paid company holidays
  • Paid sick leave - Employee assistance and wellness incentive programs
  • Life insurance and disability coverage
  • Voluntary benefits, such as legal, pet, home, and auto insurance
  • Birth/adoption and parental leave benefits
  • Adoption assistance
  • Tuition reimbursement program
  • Peer recognition and service anniversary awards, as well as spot performance bonus opportunities


Work Authorization:
  • Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.


The salary range for this role is $130000- $170,000. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

About Otis Worldwide Corporation

Otis Worldwide Corporation Careers

Join the Elevating Team at Otis Worldwide Corporation There has never been a more exciting time to explore job opportunities at Otis Worldwide Corporation, a leader in the elevator and escalator industry. As a company that thrives on innovation, leadership, and diversity, Otis offers a range of career paths in engineering, sales, service, and management, among others. Work You’ll Do At Otis, we are committed to driving exceptional growth through innovation in the vertical transportation sector. Join our team to help redefine skyscraper accessibility and efficiency around the globe. Our professionals are not just creating solutions; they are enhancing people's ability to live and work comfortably. Transform Your Career With Otis, you are not just taking a job; you are starting a career that can grow as far as your ambition reaches. Benefit from our leadership in the industry and our commitment to professional development and diversity training. Our culture is one of continuous improvement and opportunity, providing you with the training and tools necessary for success. Innovate with Us Be part of a team that values creativity and forward-thinking. Otis Worldwide Corporation is a place where your skills in technology, problem-solving, and innovation can flourish. We are looking for individuals who are ready to contribute to our legacy of leadership in the elevator and escalator industry and to help us set new standards in safety, efficiency, and sustainability. Internship Opportunities Start your career path with Otis through our dynamic internship programs. Gain invaluable industry experience, work alongside seasoned professionals, and engage in projects that impact millions of people daily. Our internships provide a robust platform for learning and can often lead to full-time employment opportunities. Join Our Global Team Collaborate with over 69,000 employees worldwide in a culture that celebrates diversity, inclusion, and innovation. At Otis, we believe in empowering our team to make bold decisions, encourage leadership at all levels, and support career advancement through networking and mentorship. Benefits of Working at Otis Choose a career at Otis and enjoy a competitive package of benefits designed to support the various needs of our diverse team. From health and wellness programs to retirement plans, we invest in our employees' health, happiness, and future. Explore Job Opportunities Are you ready to elevate your career? Search open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players. Stay Connected Keep up to date with the latest at Otis Worldwide Corporation through our careers blog. Gain insights from insiders, learn about our innovative projects, and get tips on preparing your resume and acing your interview. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities waiting for you at Otis Worldwide Corporation. Join Otis Worldwide Corporation today and be part of a team that is dedicated to excellence and leadership in the global movement industry. Your future at Otis is an open door to innovative challenges, professional growth, and a thriving career.
Learn more about Otis Worldwide Corporation
Size
69,000 employees
Market Cap
$32.6 billion
Industry
Real Estate & Construction
Net Income
$906 million
Revenue
$12.7 billion
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Otis Worldwide Corporation

More Technical Services Jobs

Find similar Sr Manager, Virginia Service Sales & Operations jobs:

NationwideRichmond, VA