Otis Worldwide Corporation

Sr. Manager, Supplier Management Lead

Otis Worldwide Corporation • $150K — $160K *
US-Anywhere
+ 2 other locationsRemote
Business Services
8 - 10 years of experience
Reposted Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 8+ years of experience in supplier management, vendor/account management, sourcing, operations, or related functions.
  • Experience managing complex enterprise supplier relationships.
  • Strong understanding of governance frameworks, supplier performance management, KPI/SLA management, and escalation processes.
  • Strong analytical and data interpretation capabilities.
  • Experience using supplier performance metrics and reporting tools to drive accountability and operational improvements.
  • Demonstrated ability to operate effectively in cross-functional and matrixed environments.
  • Strong communication and stakeholder management skills.
  • Ability to influence at senior leadership levels.

Responsibilities

  • Lead governance activities for Segment 1 strategic suppliers.
  • Establish and manage governance frameworks, including business reviews and reporting structures.
  • Monitor supplier performance against commitments and operational expectations.
  • Leverage data to identify risks and performance issues proactively.
  • Drive discussions based on operational metrics and commercial performance.
  • Manage escalations for significant supplier issues affecting business outcomes.
  • Coordinate resolution efforts across internal and external stakeholders.

Benefits

  • Remote work opportunity.
  • Cross-functional collaboration with various business units.
  • Engagement with executive-level supplier oversight.
  • Opportunities for utilizing data analytics to improve performance.
  • Development and maturation of governance frameworks and performance metrics.
Full Job Description
Date Posted:
2026-06-10
Country:
United States of America
Location:
OTCTH: Connecticut Home Offices Remote Location, Remote City, CT, 06032 USAPosition Summary
  • The Supplier Management Lead - Segment 1 is responsible for governance, performance management, and executive escalation management for strategic and business-critical suppliers.
  • This role ensures the company realizes the operational, financial, and strategic value intended through major supplier relationships by leveraging data-driven governance, supplier performance analytics, risk identification, and structured executive engagement.
  • The position serves as the primary governance lead for Segment 1 suppliers, including enterprise platforms, outsourcing partners, and high-impact global service providers.
  • This role works cross-functionally with Strategic Sourcing, Procurement Operations, Finance, Digital Technology, Quality. Legal, and all functional business groups.
Core Mission
  • Ensure strategic suppliers consistently deliver expected business value, operational performance, and contractual obligations through structured governance, proactive risk management, and executive-level supplier oversight.
Core Responsibilities
  • Lead governance activities for Segment 1 strategic suppliers.
  • Establish and manage governance frameworks, including Executive Business Reviews (EBRs), Quarterly Business Reviews (QBRs), KPI scorecards, SLA reporting, and escalation structures.
  • Monitor supplier performance against contractual commitments and operational expectations.
  • Use data and trend analysis to proactively identify supplier risks, performance deterioration, and value leakage.
  • Drive fact-based supplier governance discussions using operational and commercial performance metrics.
  • Lead escalation management for significant supplier issues impacting business performance, financial outcomes, or operational continuity.
  • Coordinate cross-functional resolution efforts across internal stakeholders and suppliers.
  • Partner closely with Strategic Sourcing, Procurement Operations, and regional leadership teams.
  • Build and mature governance frameworks, templates, scorecards, and supplier segmentation methodologies.
  • Develop standardized KPI and SLA reporting structures aligned to supplier criticality and business impact.
  • Support initiatives that improve supplier performance, service quality, risk reduction, and financial value realization.
  • Provide regular governance reporting and executive-level supplier performance visibility to leadership teams.
Data Analytics & Performance Insights
  • Develop and maintain data-driven supplier performance frameworks and scorecards.
  • Analyze KPI, SLA, operational, financial, and service delivery trends across strategic suppliers.
  • Translate supplier performance data into actionable business insights and escalation priorities.
  • Identify recurring operational, commercial, and service delivery issues through trend analysis.
  • Establish performance reporting mechanisms that support executive decision-making and supplier accountability.
  • Leverage data and analytics to drive measurable supplier performance improvement initiatives.

Required Qualifications
  • 8+ years of experience in supplier management, vendor/account management, sourcing, operations, or related functions.
  • Experience managing complex enterprise supplier relationships.
  • Strong understanding of governance frameworks, supplier performance management, KPI/SLA management, and escalation processes.
  • Strong analytical and data interpretation capabilities.
  • Experience using supplier performance metrics and reporting tools to drive accountability and operational improvements.
  • Demonstrated ability to operate effectively in cross-functional and matrixed environments.
  • Strong communication and stakeholder management skills.
  • Ability to influence at senior leadership levels.
Preferred Qualifications
  • Experience with strategic outsourcing or enterprise technology suppliers.
  • Experience developing governance models and KPI/SLA frameworks.
  • Exposure to global supplier environments and multi-region operations.
  • Program or operational governance experience.
  • Procurement or commercial background preferred but not required.
Success Profile
  • Builds trusted relationships with internal stakeholders and strategic suppliers.
  • Uses data and analytics to proactively manage supplier risk and performance.
  • Drives objective, fact-based governance discussions.
  • Converts supplier and operational data into actionable business insights.
  • Demonstrates judgment and escalation management capability.
  • Operates effectively in ambiguous and evolving environments.
  • Balances strategic thinking with operational discipline.
Key Performance Indicators (KPIs)
  • Supplier SLA/KPI adherence.
  • Reduction in recurring supplier escalations.
  • Supplier performance trend improvement.
  • Timeliness of issue resolution.
  • Financial value realization.
  • Governance cadence compliance.
  • Stakeholder satisfaction.
  • Supplier remediation effectiveness.


The salary range for this role is $150,000-$160,000. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

About Otis Worldwide Corporation

Otis Worldwide Corporation Careers

Join the Elevating Team at Otis Worldwide Corporation There has never been a more exciting time to explore job opportunities at Otis Worldwide Corporation, a leader in the elevator and escalator industry. As a company that thrives on innovation, leadership, and diversity, Otis offers a range of career paths in engineering, sales, service, and management, among others. Work You’ll Do At Otis, we are committed to driving exceptional growth through innovation in the vertical transportation sector. Join our team to help redefine skyscraper accessibility and efficiency around the globe. Our professionals are not just creating solutions; they are enhancing people's ability to live and work comfortably. Transform Your Career With Otis, you are not just taking a job; you are starting a career that can grow as far as your ambition reaches. Benefit from our leadership in the industry and our commitment to professional development and diversity training. Our culture is one of continuous improvement and opportunity, providing you with the training and tools necessary for success. Innovate with Us Be part of a team that values creativity and forward-thinking. Otis Worldwide Corporation is a place where your skills in technology, problem-solving, and innovation can flourish. We are looking for individuals who are ready to contribute to our legacy of leadership in the elevator and escalator industry and to help us set new standards in safety, efficiency, and sustainability. Internship Opportunities Start your career path with Otis through our dynamic internship programs. Gain invaluable industry experience, work alongside seasoned professionals, and engage in projects that impact millions of people daily. Our internships provide a robust platform for learning and can often lead to full-time employment opportunities. Join Our Global Team Collaborate with over 69,000 employees worldwide in a culture that celebrates diversity, inclusion, and innovation. At Otis, we believe in empowering our team to make bold decisions, encourage leadership at all levels, and support career advancement through networking and mentorship. Benefits of Working at Otis Choose a career at Otis and enjoy a competitive package of benefits designed to support the various needs of our diverse team. From health and wellness programs to retirement plans, we invest in our employees' health, happiness, and future. Explore Job Opportunities Are you ready to elevate your career? Search open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players. Stay Connected Keep up to date with the latest at Otis Worldwide Corporation through our careers blog. Gain insights from insiders, learn about our innovative projects, and get tips on preparing your resume and acing your interview. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities waiting for you at Otis Worldwide Corporation. Join Otis Worldwide Corporation today and be part of a team that is dedicated to excellence and leadership in the global movement industry. Your future at Otis is an open door to innovative challenges, professional growth, and a thriving career.
Learn more about Otis Worldwide Corporation
Size
69,000 employees
Market Cap
$32.6 billion
Industry
Real Estate & Construction
Net Income
$906 million
Revenue
$12.7 billion
* Ladders Estimates

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