Overview

Position Summary

 

Responsible for customer relationship management and sales of RSS contracts. Operationally, oversees and

directs all Resident System Support locations and managers – providing operational assistance, support and

guidance. Responsibilities include achieving excellent safety results, strong customer and employee satisfaction

while maintaining quality standards and meeting operational and financial goals.

 

Responsibilities

• Oversee the customer relationship and satisfaction of RSS sites, accountable for the sales and
• estimation of new and renewal contracts.
• Oversees the Resident System Support Managers, including financial and technical activities of
• Operations and Maintenance including Automation Technician and System Engineering activities on customer sites.
• Plans, develops and implements systems and procedures to ensure operating quality, preventive maintenance programs, environmental compliance and safety of assigned sites.
• Facilitates technical and safety training and other professional development for staff.
• Develops and implements business plans.
• Participates in emergency calls, coordinate action plans, and assist with the closing out of extended Client Care tickets.
• Maintains client relationships and takes ownership of the end-to-end customer service experience.
• Plans, develops and implements systems and procedures to ensure the operating quality, preventive maintenance programs, environmental compliance and safety of assigned sites.
• Develops Site Supervisors and managers to ensure proper management of employees and issues.
• Follows Daifuku Safety program policies and procedures.

Qualifications

• Bachelor’s degree in Manufacturing field and computer science related field or equivalent experience
• 5+ years’ experience in service provision, adhering to contract terms
• Minimum of 3 years of experience with managing a team in a manufacturing environment
• Experience with CMMS programs
• Advanced knowledge of fulfilment centers or distribution warehouses, and conveyor systems
•  Strong leadership skills with ability to lead, manage, coach, and train all levels of employees
• Ability to interface with internal and external customers, vendors and executive management
• Strong knowledge of troubleshooting and repairing Daifuku equipment and technology
• Knowledge of automated conveyor systems and controls, electrical and electronic principles, and blueprints and electrical schematics
•  Knowledge of budgets and accounting principles
• Knowledge of safety programs
• Ability to learn new technologies
• Proficient computer skills including MS Office
• Strong customer service orientation
• Self-motivated and detail-oriented
• Project management skills
• Ability to manage multiple deadlines
• Team orientation

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