Alternate Locations: Work from Home

Work Arrangement:

Remote : Work at home employee residing outside of a commutable distance to an office location.

Relocation assistance: is not available for this opportunity.

Requisition #: 76654

The Role at a Glance

We are excited to bring on a Sr. Manager, Quality Audit to support the Retirement Plan Services business in a work from home environment.

Background Details
As the Sr. Manager, Quality Audit, you will oversee the Retirement Plan Operations Quality program, lead a team of Quality professionals, and oversee vendor resources while driving the program's strategy and execution to strengthen operational performance, mitigate risk, and enhance customer and business outcomes. By combining data-driven insights with a proactive approach to quality, controls, and regulatory compliance, you will identify trends, uncover improvement opportunities, and ensure effective oversight of participant and plan-level processes.

In this highly visible role, you will mentor and develop talent, lead a team responsible for complex participant- and plan-level audits and review, and oversee offshore vendor partners that conduct participant-level audit activities. Working closely with business leaders and external partners, you will translate findings into meaningful action, drive process and control improvements, and foster a culture of accountability, continuous improvement, and operational excellence. If you're a collaborative leader who enjoys developing people, influencing change, and delivering measurable business impact, please read on!

What you'll be doing

• You will manage a team of early to mid-career professionals with accountability for operational performance and results. You will lead a team responsible for conducting quality audits, balancing workloads, setting priorities, and ensuring work meets established performance and documentation standards.
• You will establish and implement priorities, manage performance, share expertise, and develop talent through hiring, training, feedback, and stretch opportunities to ensure strong results. You will manage, coach, and evaluate team members, providing timely feedback, development opportunities, and clear accountability for individual and team results.
• You will lead complex reviews and testing to evaluate adherence to company procedures, regulatory requirements, and critical controls, including Sarbanes-Oxley and ERISA requirements.
• You will analyze audit results and operational data to identify trends, control gaps, root causes, and opportunities to improve quality, efficiency, and business outcomes. You will communicate audit findings, risk implications, and recommended actions to business stakeholders and serves as a resource on complex quality and control matters.
• You will develop and maintain quality metrics and scorecards that measure performance, prioritize issues, and support informed decision-making. You will recommend and implement process, procedure, and control improvements based on audit findings, emerging trends, and evolving business requirements.
• You will partner with stakeholders to develop corrective action plans, resolve identified issues, and monitor remediation activities through successful completion.

What we're looking for

Must have requirements (required):

• 4 Year/Bachelor's degree or equivalent work experience
• 4+ years of audit or quality assurance experience directly aligned to the specific responsibilities of this role including 2+ years of managerial, supervisory, and/or demonstrated leadership experience
• Excellent organizational skills with the ability to prioritize workload and multitask while maintaining strict attention to detail
• Ability to evaluates information and data trends, solve challenging but non-complex problems, apply sound judgment to draw conclusions and act effectively in situations with limited standardization
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Nice to have requirements (preferred):

• Demonstrated success leading quality audit programs, ideally within retirement operations, with a focus on strengthening controls, mitigating risk, and improving operational performance
• Experience managing offshore vendor partnerships, including quality governance, performance oversight, and alignment to audit standards and business objectives
• Ability to lead the transformation of a quality organization from decentralized teams to a centralized, enterprise-wide model that improves consistency, scalability, stakeholder alignment, and business outcomes

Application Deadline

Applications for this position will be accepted through October 22, 2026, subject to earlier closure due to applicant volume.

What's in it for you:

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
• Leadership development and virtual training opportunities
• PTO/parental leave
• Competitive 401K and employee benefits
• Free financial counseling, health coaching and employee assistance program
• Tuition assistance program
• Work arrangements that work for you
• Effective productivity/technology tools and training

The pay range for this position is $106,875 - $171,000 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln's total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln's standard benefits package.