The PSL&D Business Operations Lead is responsible for strategic planning, operational governance, and execution of complex, cross-functional PharmSci Learning & Development initiatives. Reporting to the Head of PharmSci Learning & Development, this role operates with a high degree of autonomy and serves as a trusted partner driving the design, execution, and continuous improvement of PSL&D business operations, including planning, demand prioritization, governance processes, and operational infrastructure that enable learning, development, and compliance outcomes at scale. The incumbent will routinely navigate ambiguity, influence without authority, and lead initiatives that span multiple business lines, geographies, and stakeholder groups, ensuring alignment with BTxPS and PSSM strategy, regulatory requirements, and organizational priorities.
Organizational Operations & Team Enablement
Lead day-to-day operational support, including meeting strategy, agenda development, documentation, and follow-up to ensure effective decision-making and execution.
Coordinate functional planning cycles by managing timelines, milestones, and information flow to enable alignment across teams.
Strengthen operational rigor by maintaining core processes and driving consistency, clarity, and efficiency in team workflows.
Project & Initiative Coordination
Drive coordination of key cross-functional initiatives, managing timelines, deliverables, dependencies, and action items.
Monitor progress, identify risks or issues, and facilitate stakeholder alignment to ensure momentum across priorities.
Develop and maintain tools, templates, and documentation that support effective and scalable project execution.
Development Program & Event Operations
Lead operational coordination for L&D programs, workshops, stakeholder sessions, and team events.
Oversee scheduling, materials preparation, roster management, communications, and end-to-end program logistics.
Ensure seamless participant and facilitator experiences through proactive planning and operational excellence.
Performance Management & Reporting
Support tracking and reporting of PSL&D goals, KPIs, dashboards, and performance metrics.
Synthesize data and insights to inform decision-making, performance reviews, and functional priorities.
Prepare executive-ready materials, summaries, and visuals for updates, reviews, and leadership discussions.
Communication & Stakeholder Coordination
Draft, refine, and coordinate written communications, meeting summaries, and functional updates.
Enable consistent, timely communication across PSL&D and key partner groups.
Serve as a central coordination point to support alignment on priorities, expectations, and commitments.
Technology, Tools & Continuous Improvement
Leverage Microsoft 365 (PowerPoint, Excel, Word, Outlook) and collaboration platforms (Teams, SharePoint) to support operational effectiveness.
Apply AI-enabled tools (e.g., Copilot) to streamline documentation, communication, and workflow efficiency.
Identify and implement opportunities to simplify processes, automate routine work, and improve ways of working through digital solutions.
QUALIFICATIONS
Must Have
Bachelor’s degree required. with 7 to 10 years of progressive experience in business operations, enterprise program leadership, strategy execution, or operational management within complex, matrixed organizationOR Masters Degree with 6 to 8 years of progressive experience in business operations, enterprise program leadership, strategy execution, or operational management within complex, matrixed organization
Demonstrated experience leading large-scale, cross-functional initiatives with significant scope, complexity, and organizational impact.
Proven ability to operate autonomously, make sound decisions in ambiguous environments, and deliver results with minimal oversight.
Strong financial, analytical, and operational acumen, including experience with budgeting, forecasting, resource allocation, and portfolio management.
Demonstrated success influencing senior stakeholders and leaders without direct authority.
Excellent written and verbal communication skills, with the ability to translate complex information into clear executive-level messaging.
Advanced proficiency with Microsoft Office, collaboration platforms (Teams, SharePoint), and digital tools to enable operational effectiveness
Nice to Have
Demonstrated use of data, analytics to inform operational decisions and strategic recommendations.
Experience leading organizational change, transformation initiatives, or enterprise-scale programs.
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
Occasional travel for meetings (Andover MA; Groton CT; St. Louis MO; Bothell CT; New York, NY)
Work Location Assignment: Hybrid
For INTERNAL COLLEAGUES ONLY: you can apply to Any Pfizer site, but must be your current location
The annual base salary for this position ranges from $116,000.00 to $193,400.00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 15.0% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.
This role is posted in multiple locations. If you are applying for the role in an secondary job posting location where pay transparency regulations apply, your Talent Advisor will share the local pay information with you during the first interview.
Relocation assistance may be available based on business needs and/or eligibility.
Candidates must be authorized to be employed in the U.S. by any employer.
U.S. work visa sponsorship (such as TN, O-1, H-1B, etc.) is not available for this role now or in the future.
Medical
