In this role as Sr. Manager, Program Manager, you will lead a team responsible for analyzing and identifying specific instances of risk, broader risk trends and points of customer friction, as well as developing scalable solutions for prevention. You will need to collaborate effectively with cross-functional teams worldwide and within Middle Mile Transportation Technology to solve problems, create operational efficiencies, and deliver successfully against high organizational standards. You should be able to apply a breadth of tools, data sources, and analytical techniques to answer a wide range of high-impact business questions and proactively present new insights in concise and effective manner. You will work directly with partners in engineering and machine learning to develop new tools and revise risk models. In addition you will be responsible for building a robust set of operational and business metrics and will utilize metrics to determine improvement opportunities.
Key job responsibilities
• Lead a team of 60+ Risk Analysts responsible for protecting Amazon and our customers from transportation related fraud, misuse, and abuse worldwide.
• Partner with business stakeholders to align on a cohesive roadmap that delivers against shared goals.
• Support process improvement, automation, and control implementation projects.
• Drive the standardization and documentation of processes, risks, and controls and work with owners to assign accountability.
• Build continuous monitoring programs focusing on carrier partner's compliance to program policies and other risk areas.
• Partner across product teams to apply new technologies to your program area.
BASIC QUALIFICATIONS
- 7+ years of team management experience
- Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
- Experience managing, analyzing and communicating results to senior leadership
- Experience owning program strategy and end to end delivery
- 10+ years of program management, risk management, audit, legal, compliance or related field work including engaging with external stakeholders experience
PREFERRED QUALIFICATIONS
- Experience implementing repeatable processes and driving automation or standardization
- MBA
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Bellevue - 151,400.00 - 204,800.00 USD annually