THE ROLE

The Sr. Manager, Program Management plays a leadership role in ensuring technology and business initiatives are planned, coordinated, and delivered in support of organizational priorities. This role applies program and operational management best practices to drive execution, strengthen cross-functional alignment, and support effective decision-making across a range of work, including strategic initiatives, infrastructure efforts, governance activities, and enterprise change. The incumbent partners closely with stakeholders across business and technology, uses metrics and insights to improve delivery and operating effectiveness, and may manage assigned personnel, including full-time employees, contractors, and offshore resources.

WHAT YOU WILL DO

• Leads and develops a team, including responsibility for hiring, coaching, performance management, development planning, and resource alignment.
• Provides leadership across programs or strategic initiatives to ensure work is prioritized, coordinated, and executed in alignment with business and technology objectives.
• Partners with business, technology, and functional leaders to establish delivery plans, operating rhythms, governance practices, and clear accountability for outcomes.
• Coaches, advises, and influences teams and leaders on program management practices, operational effectiveness, organizational planning, and execution approaches appropriate to the work.
• Supports strategic planning, roadmap development, and prioritization activities for department initiatives, technology investments, and cross-functional efforts.
• Monitors progress using relevant metrics, milestones, and reporting to identify risks, remove obstacles, and improve delivery and operational performance.
• Facilitates cross-functional coordination across teams and stakeholders to resolve issues, improve communication, and maintain momentum on key priorities.
• Ensures successful execution of assigned initiatives or portfolio work and may serve as the lead for larger or more complex efforts when needed.
• Identifies opportunities to enhance processes, governance, service delivery, and use of AI-technology to improve business outcomes and operational efficiency.
• Promotes strong planning, transparency, collaboration, and continuous improvement across the work being managed, while supporting effective use of resources and a sustainable team environment.

WHAT WE ARE LOOKING FOR

• Bachelor's degree or equivalent experience in a business, technology, or related field.
• 8-12+ years of relevant experience in program management, project management, operational leadership, strategic planning, or a related discipline supporting technology and business initiatives in a complex environment.
• Experience leading work across multiple teams, functions, and stakeholders, including coordinating priorities, resources, and outcomes in a global or distributed environment.
• Strong strategic thinking, problem-solving, and judgment, with the ability to proactively identify issues and develop practical solutions.
• Excellent communication and interpersonal skills, including the ability to influence, negotiate, and build relationships effectively across all levels of the organization.
• Experience developing presentations and communications for diverse audiences, including senior leadership and both technical and non-technical stakeholders.
• Strong understanding of program, project, and operational management practices, with the ability to apply appropriate frameworks and tools based on business needs.

PREFERRED SKILLS QUALIFICATIONS AND EXPERIENCE

• Master's degree or equivalent
• Relevant certification in program management, project management, change management, process improvement, or related disciplines

#LI-SS1

Applicants must be currently authorized to work in the United States on a full-time basis. This position is not eligible for sponsorship.

Base Salary Range: $132,500.00 - $198,500.00This position is eligible for competitive incentive bonus.
At MFS, we believe in fair and transparent compensation. For that reason, we're including the salary range for this position. This range reflects our good-faith expectation for what we'll pay depending on the candidate's experience, training and education. In addition to the salary, we also offer significant and competitive incentive compensation based on both individual and company performance. Other components of our Total Rewards Package include:

• MFS contributes an amount equal to 15% of your base salary to your retirement account that is separate from the company -sponsored 401(k)
• Education Assistance: MFS contributes $100 monthly up to $10,000 lifetime maximum directly to loan provider
• Education Assistance: Tuition reimbursement up to $8,000 annually
• Education Assistance: Access to discounted tutors and college coaches
• Generous time off and fully paid leaves including 20-weeks for maternity, 12-weeks for parental and caregiver leaves
• Choice of medical and dental plans and an and an employer contribution into the Health Savings Account
• Tax deferred commuter benefits & flexible spending accounts (medical & dependent care)
• Wellness Programs: Robust wellness webinars, employee assistance program with a focus on mental health, subsidized fitness benefit via Wellhub (formerly Gympass), where you can workout at gyms, studios and boutique fitness locations near you, join virtual personal training sessions and access a wide variety of well-being apps

Our compensation philosophy is to pay competitively for talent while ensuring equity across employees performing comparable work. We are committed to transparency - if you have questions about how we arrived at this range or what additional benefits and bonus opportunities come with the role, we'll be happy to discuss them

#LI-HYBRID

MFS is a hybrid work environment (remote/onsite) unless otherwise stated in the job posting.