Schedule: Full time
Shift:Day (United States of America)
Address:200 N LAKEMONT AVE
City:WINTER PARK
State:Florida
Postal Code:32792
Job Description:Shift Needed:
Monday-Friday, 8 am- 4:30 pm- Leads the creation and execution of campus PX action plans by translating divisional and enterprise priorities into measurable local outcomes.
- Participates in rounding to capture real-time feedback from patients and families and shares PX data during daily huddles to ensure care teams have visibility into patient experience outcomes.
- Coaches and develops the care teams (all frontline staff including nurses, APPs, physicians, front-desk associates, technicians, social workers, and volunteers) through skills labs and real-time feedback.
- Promotes a PX-first culture across the campus by celebrating wins, amplifying positive patient and family feedback, and recognizing frontline staff for their commitment to patient experience excellence to PX.
- Fosters cross-departmental collaboration to embed PX strategies into daily operations, while gathering and integrating patient, family, and workforce feedback into planning and improvement efforts.
- Co-designs improvement initiatives in partnership with patients, families, and the workforce, prepares leaders for presentations at monthly governance meetings, and consults with campus executive leadership to execute comprehensive PX priorities.
- Performs other duties as assigned.
Education:- Bachelor's degree [Required]
- Master's degree [Preferred]
Work Experience:- 3+ years of healthcare/hospital experience [Required]
- 1+ years leadership experience [Required]
- Experience with process improvement methodologies such as Lean, Six Sigma, PDSA or Design Thinking [Preferred]
Additional Information:- An equivalent combination of education and relevant work experience may be considered in lieu of the stated degree requirement:
- Bachelor's degree AND 3+ years relevant experience [Required] OR
- Associates degree AND 5+ years relevant experience [Required] OR
- 7+ years relevant experience [Required]
Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/23km2677
Pay Range:$79,402.93 - $147,697.47
