Job DescriptionFunctional Area: P&O
The RoleThe Senior P&O Operations & Compliance Manager provides leadership for P&O operations and enterprise-wide P&O compliance programs, ensuring adherence to federal, state, and local employment laws while driving operational excellence across the P&O function. This role partners with Legal, Payroll, Benefits, People Business Partners, business leaders, and external vendors to develop compliant P&O policies, mitigate organizational risk, oversee audits, manage P&O Shared Services, and implement process improvements. The position serves as a trusted advisor on employment law, P&O governance, and regulatory compliance while leading initiatives that enhance the employee experience and strengthen operational effectiveness.
What You'll DoP&O Compliance & Governance- Lead enterprise P&O compliance initiatives to ensure adherence to employment laws, regulations, and company policies.
- Monitor changes in employment legislation and regulatory requirements, assess organizational impact, and recommend appropriate actions.
- Develop implementation strategies for new regulatory requirements and guide cross-functional teams through execution.
- Maintain P&O governance standards, compliance frameworks, and operational controls.
- Coordinate the organization's Affirmative Action Program (AAP) in partnership with external consultants.
- Oversee employee records management and records retention practices to ensure legal compliance.
Policy Management- Partner with Legal to develop, review, and update employee handbook policies and P&O procedures.
- Maintain and update P&O toolkits, standard operating procedures, and policy documentation.
- Ensure consistent application of P&O policies across the organization.
Training & Organizational Compliance- Design and implement P&O compliance education programs.
- Develop and maintain required compliance training, including Respect in the Workplace and Employee Handbook training.
- Monitor completion of mandatory compliance training and implement corrective actions where necessary.
- Recommend new learning initiatives based on legislative and regulatory changes.
Employment Law & Employee Relations- Partner with Legal to manage responses to EEOC, state agency, and other government employment claims.
- Manage P&O -related Ethics Hotline investigations and coordinate appropriate resolutions.
- Participate in ADA accommodation discussions with Benefits and business leadership, ensuring compliance with applicable laws.
- Track accommodation requests and monitor case outcomes.
Immigration & Employment Authorization- Serve as the P&O subject matter expert for employment authorization and immigration compliance.
- Partner with external immigration vendors to manage non-sponsored work authorization processes.
- Ensure timely completion, documentation, and tracking of employment authorization requirements.
- Provide guidance to leaders and employees regarding work authorization compliance.
P&O Operations & Shared Services- Lead P&O Service Center operations to ensure efficient, high-quality service delivery.
- Develop operational metrics, dashboards, and reporting, including P&O Service Center call log analytics.
- Drive continuous improvement initiatives that enhance P&O processes, service delivery, and operational efficiency.
- Support payroll and retirement plan compliance activities, including Nonresident Alien (NRA) reporting.
- Expat compliance, including but not limited to assistance with work authorizations/VISA, understand, interpret the Expat guidelines and answer questions from posed by the expat employees.
Audit & Risk Management- Lead internal P&O compliance audits, including I-9 audits and personnel file reviews.
- Facilitate customer social compliance audits, including Walmart and Costco assessments.
- Coordinate audit preparation, corrective action planning, and ongoing compliance monitoring.
- Identify organizational compliance risks and develop mitigation strategies.
Leadership & Strategic Partnership- Partner with P&O leadership, Legal, Payroll, Benefits, and business leaders to align P&O operations with organizational objectives.
- Provide expert guidance on P&O compliance, employment law, and operational best practices.
- Lead cross-functional projects that improve governance, reduce risk, and strengthen P&O service delivery.
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QualificationsWhat You'll Bring- Bachelor's degree in Human Resources, Business Administration, or a related field; master's degree preferred.
- 10-15+ years of progressive Human Resources experience with significant responsibility in P&O operations and compliance.
- Knowledge - Extensive knowledge of federal, state, and local employment laws, including ADA, FMLA, FLSA, Title VII, EEO, I-9, and immigration compliance. FLSA, Title VII, EEO, I-9, and immigration compliance. Full understanding of IL, NY, NV and Iowa employment law. Demonstrated experience managing P&O audits, compliance programs, and policy governance. Experience leading P&O Service Center or P&O Operations functions.
- Skills - Strong analytical, project management, change management, and process improvement skills.
- Abilities - Excellent leadership, communication, and stakeholder management abilities.
- Reports to - Sr. Director of Rewards, P&O Admin & Compliance
- Direct Reports - Compliance Analyst, P&O SC Rep III
The base pay range for this position is $107,176 to $171,0336 annually. Actual compensation will be determined based on location, experience, qualifications, and other job-related factors permitted by law. This pay range represents the anticipated salary for this position at this time.
