The Home Depot

Sr. Manager Operations Business

The Home Depot • $110K — $130K *
Atlanta, GA 30349In-Person
Retail & Consumer Goods
5 - 7 years of experience
Yesterday
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Job Overview by Ladders

Qualifications

  • 5+ years of project and operations leadership in retail or multi-unit environments
  • Demonstrated success in cross-functional collaboration with various business units
  • Strong background in operational change management and process optimization
  • Data-driven with proficiency in analyzing operational analytics
  • Passion for developing talent through coaching and mentoring

Responsibilities

  • Drive large-scale cross-functional projects enhancing store operations
  • Liaise with diverse stakeholders, including management and project teams
  • Maintain comprehensive project work plans to track progress
  • Resolve issues and roadblocks encountered during projects
  • Partner with Operations teams to implement effective changes
  • Utilize strategic thinking to address multi-faceted organizational problems
  • Identify and recommend impactful operational improvements

Benefits

  • Work in a comfortable indoor environment with minimal unpleasant conditions
  • Occasional overnight travel, typically less than 10%
  • Opportunities for talent development and leadership training
  • Dynamic work with a focus on improving customer and operational performance
  • Involvement in significant initiatives shaping business strategies
Full Job Description
Position Purpose:

Operations Business Senior Manager is responsible for leading large, cross-functional initiatives that deliver value to The Home Depot through improvements in operational processes, workforce effectiveness, business performance, and scalable growth. This role leverages strategic thinking and a broad enterprise perspective to identify complex business challenges, assess their operational and organizational impacts, break problems into actionable components, and develop solutions that align with business objectives. The Senior Manager partners with stakeholders across multiple functions to define project scope, establish governance, communicate priorities, drive execution, and ensure successful delivery of initiatives that improve productivity, efficiency, customer experience, and operational performance. The role serves as a critical link between strategy and execution, translating business priorities into sustainable processes, programs, and measurable results.

Key Responsibilities:
  • Drive large cross-functional projects focusing on bringing value to Home Depot through store operations process improvement
  • Liaison with internal and external clients, operations staff, senior management/officers and others affiliated with project team
  • Create and maintain multiple project work plans
  • Manage issues and roadblocks faced during life of project and ensure issues are resolved
  • Partner cross-functionally with Operations process teams and all other SSC functional areas in driving change within Home Depot
  • Use high-level strategic thinking to see the big picture, solve multi-faceted problems, understand the fundamental parts of the problems throughout the organizaiton at all levels
  • Identify new, effective processes that are likely to add value to the stores bottom line
  • Determine goals, direction and action steps necessary to maximize short-term and long-term success of projects in departments
  • Ability to select, retain and motivate high caliber cross-functional staff including direct reports and full-time resources committed to project from other functional areas
  • Identify and correct key operational areas of improvement within Home Depot's core business.


Direct Manager/Direct Reports:
  • Direct and indirect reports include 5-10 managers/supervisors/analysts from within Operations and dedicated from other functional areas.
  • Reports to Dir of Operations.


Travel Requirements:
  • Typically requires overnight travel less than 10% of the time.


Physical Requirements:
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.


Working Conditions:
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
  • Under constant pressure to continuously meet tight deadlines, demanding quotas and/or must regularly deal with difficult situations.


Minimum Qualifications:
  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.


Preferred Qualifications:
  • 5+ years of experience leading, coaching, and developing teams that support project and operations for field operations, retail service support, or multi-unit operational environments.
  • Proven track record of managing workload distribution, team capacity, and cross-functional project prioritization in a fast-paced setting.
  • Demonstrated success building strong collaborative partnerships with cross-functional business units (e.g., finance, technology, strategy and field leadership) to align operational priorities and execute strategic initiatives.
  • Strong background in operational change management, driving adoption of new processes, tools, and efficiencies across multi-units.
  • Data-driven mindset with the ability to analyze operational analytics to build compelling business cases, track program outcomes, and measure long-term success.
  • Passion for talent development, with a focus on teaching, coaching, and mentoring team members to elevate performance and build leadership pipelines.
  • Exceptional communication, influencing, and relationship-building skills across all levels of the company and field leadership.


Minimum Education:
  • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.


Preferred Education:
  • No additional education


Minimum Years of Work Experience:
  • 6


Preferred Years of Work Experience:
  • No additional years of experience


Minimum Leadership Experience:
  • None


Preferred Leadership Experience:
  • None


Certifications:
  • None


Competencies:
  • Strong understanding of Operations and/or field knowledge
  • Proven track record in managing projects
  • Ability to influence others cross-functionally
  • Strong quantitative, analytic and business accumen skills
  • Strong critical thinking and decision making ability
  • Broad, strategic, original thinking to resolve complex problems

About The Home Depot

The Home Depot is a home improvement retailing company that combines its physical stores with an online presence to provide customers with innovative products at great value. The company specializes in the fields of retail, home improvement, and customer service. The Home Depot was founded in 1978 and is headquartered in Atlanta, Georgia.

The Home Depot Careers

Join the vibrant team at The Home Depot, the largest home improvement retailer in the U.S., where your career can flourish in an environment ripe with opportunities for growth and innovation. As a market leader, The Home Depot offers a variety of job opportunities that allow professionals to thrive in a culture that values leadership, diversity, and professional development. Work You’ll Do At The Home Depot, you’ll be part of a team that’s committed to helping homeowners, builders, and do-it-yourselfers bring their visions to life. Our extensive range of job opportunities spans from store operations to supply chain management, from IT to marketing. No matter where you start, you’ll be doing work that matters, impacting our customers' lives and experiences. Transform Your Career Step into a role within The Home Depot and join a network of over 400,000 associates who are as passionate about building their careers as they are about helping our customers. Leadership at The Home Depot means continuous improvement, embracing diversity, and fostering a culture of inclusion and respect that makes us stronger. Innovate with Us Innovation isn’t just a buzzword at The Home Depot; it’s the backbone of how we do business. We are constantly seeking out new technologies and tools to improve every aspect of our operations, from logistics to customer service. Join us, and bring your unique perspective and skills to a team that’s setting the standard for excellence in the retail industry. Grow and Develop The Home Depot is committed to the growth and development of its associates through robust training programs, leadership workshops, and opportunities for advancement. Whether you’re looking for a part-time position or a full-time career, The Home Depot nurtures your professional growth every step of the way. Internship Programs Dive into the professional world through The Home Depot’s internship programs, which offer a dynamic environment to gain hands-on experience and develop critical skills in various business areas. Our internships provide a platform to connect with leaders and peers, enhancing your resume and preparing you for future employment. Benefits and Culture Choosing to start your career at The Home Depot means more than just securing a job. It means you gain access to unparalleled benefits that support your life and well-being, from health insurance to educational assistance. Our commitment to employees is reflected in our open, supportive culture where everyone’s voice is heard, and every team member’s contribution is valued. Join Our Team Ready to take the next step in your career? Explore the wide range of positions available at The Home Depot, where we’re hiring passionate, curious, and innovative team players. Search open positions that match your skills and interests on our Jobs page. Stay Connected Keep up to date with the latest career tips, company news, and industry insights—all from the people who work here. Subscribe to our Careers Blog and personalize your subscription to receive updates that align with your career interests and goals. At The Home Depot, we don’t just offer jobs—we offer careers that make a difference. Join us, and be a part of something bigger as we continue to invest in your future and our shared success.
Learn more about The Home Depot
Size
490,600 employees
Market Cap
$323 billion
Industry
Retail & Consumer Goods
Net Income
$12.8 billion
Founded
1978
5 Year Trend
+9.8%
Revenue
$132.1 billion
NASDAQ
HD
* Ladders Estimates

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