Otis Worldwide Corporation

Sr Manager, Major Project Lead

Otis Worldwide Corporation • $110K — $130K *
Houston, TX 77084In-Person
Business Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 7+ years of leadership experience in project management or related fields.
  • Proven track record of leading large, complex projects and cross-functional teams.
  • Deep knowledge of project execution, service operations, and customer relationship management.
  • Experience in managing financials, budgets, and operational performance metrics.
  • Strong ability to build stakeholder relationships and partnerships.

Responsibilities

  • Serve as the primary Otis representative and Project Lead for a major Houston project.
  • Build customer relationships through a daily onsite presence and responsive support.
  • Lead project activities to ensure on-time delivery and budget adherence.
  • Coordinate project execution activities across various operational areas.
  • Coach and develop the team to meet operational and customer objectives.
  • Collaborate with field operations to enhance service performance and efficiency.
  • Monitor project and service performance metrics and implement corrective actions as needed.

Benefits

  • Daily onsite presence required, promoting close customer interaction and relationship building.
  • Opportunities for personal and team development through coaching and leadership.
  • Focus on service operational excellence and customer satisfaction as central job functions.
Full Job Description
Date Posted:
2026-08-19
Country:
United States of America
Location:
OT432: TH - Houston, TX 1289N Post Oak #100, Houston, TX, 77055 USA

Otis Elevator Company is seeking a highly motivated Sr Manager, Major Project Lead to serve as the senior operational leader and Project lead for one of our most strategic customer projects. This role will provide overall leadership for the Houston based project, ensuring successful execution of project commitments while driving service operational excellence, customer satisfaction, and business growth.

The Sr Manager, Major Project Lead will maintain a strong onsite presence, serve as the primary point of contact for the Customer's leadership team, and coordinate cross-functional resources to deliver exceptional results across both project execution and service operations.

On a Typical Day You Will:
  • Serve as the designated Project Lead and primary Otis representative for a large project in Houston.
  • Maintain a daily onsite presence to build customer relationships, support execution, and ensure responsiveness to customer needs.
  • Provide overall leadership and direction for all Project activities, ensuring successful delivery on schedule, within budget, and in accordance with all safety, quality, and contractual requirements.
  • Lead and coordinate project execution across construction, modernization, maintenance, repair, and service operations.
  • Lead, coach, and develop a team of direct reports, providing clear performance expectations and accountability to achieve project, operational, and customer objectives.
  • Partner with field operations teams to drive service performance, operational efficiency, customer satisfaction, and financial results.
  • Oversee service operations activities, including maintenance, repair, workforce planning, customer issue resolution, and operational performance.
  • Collaborate closely with sales teams to identify growth opportunities, support customer retention, and drive service and modernization sales initiatives.
  • Develop and maintain strong relationships with key stakeholders, contractors, consultants, and internal business partners.
  • Monitor project and service performance metrics, proactively identifying risks and implementing corrective actions when needed.
  • Provide regular updates to senior leadership regarding project status, customer satisfaction, operational challenges, and business opportunities.
  • Champion a culture of safety, accountability, collaboration, and continuous improvement.
  • Ensure compliance with company policies, contractual obligations, and all applicable regulatory requirements.


What You Will Need to Be Successful:
  • 7+ years of leadership experience in project management, construction, service operations, or a related field.
  • Demonstrated success leading large, complex customer projects and cross-functional teams.
  • Strong understanding of project execution, service operations, and customer relationship management.
  • Experience managing financial performance, budgets, forecasts, and operational metrics.
  • Proven ability to influence stakeholders and build strong customer partnerships.
  • Strong business acumen with experience supporting sales growth and customer retention strategies.
  • Excellent communication, presentation, and leadership skills.
  • Ability to effectively manage multiple priorities in a fast-paced environment.
  • Strong problem-solving and decision-making capabilities.
  • Proficiency with Microsoft Office applications and business management systems.
  • Bachelor's degree preferred or equivalent combination of education and experience.


Additional Requirements:
  • Daily onsite presence at the Houston project location is required.
  • Ability to travel as needed to support project and customer requirements.
  • Demonstrated commitment to safety, customer satisfaction, and operational excellence.


If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

About Otis Worldwide Corporation

Otis Worldwide Corporation Careers

Join the Elevating Team at Otis Worldwide Corporation There has never been a more exciting time to explore job opportunities at Otis Worldwide Corporation, a leader in the elevator and escalator industry. As a company that thrives on innovation, leadership, and diversity, Otis offers a range of career paths in engineering, sales, service, and management, among others. Work You’ll Do At Otis, we are committed to driving exceptional growth through innovation in the vertical transportation sector. Join our team to help redefine skyscraper accessibility and efficiency around the globe. Our professionals are not just creating solutions; they are enhancing people's ability to live and work comfortably. Transform Your Career With Otis, you are not just taking a job; you are starting a career that can grow as far as your ambition reaches. Benefit from our leadership in the industry and our commitment to professional development and diversity training. Our culture is one of continuous improvement and opportunity, providing you with the training and tools necessary for success. Innovate with Us Be part of a team that values creativity and forward-thinking. Otis Worldwide Corporation is a place where your skills in technology, problem-solving, and innovation can flourish. We are looking for individuals who are ready to contribute to our legacy of leadership in the elevator and escalator industry and to help us set new standards in safety, efficiency, and sustainability. Internship Opportunities Start your career path with Otis through our dynamic internship programs. Gain invaluable industry experience, work alongside seasoned professionals, and engage in projects that impact millions of people daily. Our internships provide a robust platform for learning and can often lead to full-time employment opportunities. Join Our Global Team Collaborate with over 69,000 employees worldwide in a culture that celebrates diversity, inclusion, and innovation. At Otis, we believe in empowering our team to make bold decisions, encourage leadership at all levels, and support career advancement through networking and mentorship. Benefits of Working at Otis Choose a career at Otis and enjoy a competitive package of benefits designed to support the various needs of our diverse team. From health and wellness programs to retirement plans, we invest in our employees' health, happiness, and future. Explore Job Opportunities Are you ready to elevate your career? Search open positions that match your skills and interests. We are continuously hiring and looking for passionate, curious, and solution-driven team players. Stay Connected Keep up to date with the latest at Otis Worldwide Corporation through our careers blog. Gain insights from insiders, learn about our innovative projects, and get tips on preparing your resume and acing your interview. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities waiting for you at Otis Worldwide Corporation. Join Otis Worldwide Corporation today and be part of a team that is dedicated to excellence and leadership in the global movement industry. Your future at Otis is an open door to innovative challenges, professional growth, and a thriving career.
Learn more about Otis Worldwide Corporation
Size
69,000 employees
Market Cap
$32.6 billion
Industry
Real Estate & Construction
Net Income
$906 million
Revenue
$12.7 billion
* Ladders Estimates

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