Sr. Manager Loyalty - ecommerce

Samsung Electronics Co., Ltd.$120K — $145K *
Plano, TX 75025In-Person
Consumer Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree preferred
  • 8+ years in Product, Online, Sales, or Marketing Management, ideally in telecommunications or FMCG
  • Proven team management and leadership skills
  • Experience in managing significant sales and financial operations
  • Strong planning, organizing, and project management abilities
  • Senior stakeholder communication and influence expertise
  • Portfolio management experience in sizable businesses

Responsibilities

  • Create and implement strategic program objectives and deliverables
  • Collaborate with eCommerce leadership and HQ on project execution
  • Manage regular status reporting for projects
  • Establish and uphold standards for Program and Project Management
  • Oversee and regulate project financials and costs
  • Provide capacity planning and resource tracking across projects
  • Ensure adherence to project budgets and maintain dependency logs
  • Motivate and unify the team to ensure quality output
  • Define project governance controls and management processes
  • Conduct data forecasting and synthesize data for insights
  • Prepare and present C-level reports to communicate project findings clearly

Benefits

  • Medical, Dental, Vision and Life Insurance
  • 401(k) plan
  • Employee Purchase Program
  • Tuition Assistance after 12 months
  • Paid Time Off
  • Student Loan Program after 12 months
  • Wellness Incentives
  • Eligibility for MBO bonus compensation based on performance
Full Job Description
Position Summary

This role is not eligible for immigration sponsorship

Role and Responsibilities

This role has the overall responsibility for strategic development and program management for new sellout platforms with a focus on Loyalty and Rewards programs. You will oversee the planning, execution and evaluation of key projects within eCommerce. You will be responsible for the strategic vision and blueprint development; benefits and quality management; stakeholder management; portfolio management; program, project planning including milestone management; and risk and issue management. Operationally, the Senior Manager, New Business Strategy provides and enables project prioritization, management information, financial reporting, resource planning, decision making, and recruitment.
  • Create and ensure the successful implementation of program strategy, objectives, targets, and deliverables
  • Work closely with eCommerce leadership and HQ on project deliverables
  • Manage program reporting and prepare regular status reporting
  • Establish frameworks and standards for Program and Project Management. Manage and compile Program related financial and KPI information
  • Oversee project costs and ensure finances are well managed
  • Provide and maintain a capacity planning and resource tracking service across the Program planned
  • Track financial reporting whilst ensuring that the program and projects adhere to the agreed budget
  • Ensure cross-program dependencies are managed and the dependency log is accurately maintained
  • Build cohesion within the team and motivate team to produce quality work
  • Define and embed project control and governance
  • Provide Project planning, Milestone management, Scope management, Resource forecasting; Financial Management; Change Management across the project portfolio
  • Ensure budgets are managed according to divisional requirements
  • Data synthesis and interpretation (assessing key change drivers)
  • Data forecasting (e.g., using regressions, predictive modeling)
  • Preparing C-level reports communicating findings in a succinct and visual manner

Cross Functional Collaboration
  • Communicate regularly and closely with HQ, Head of Departments and Business Managers regarding information related to products as required to ensure effective and timely support
  • Close partnership with RHQ to leverage portfolio learnings across countries
  • Closely work with Samsung's distributors to enable achievement of targets
  • Works closely with corporate marketing functions (Digital, Social, PR, .com) to ensure division strategy and plans are effectively implemented and reviewed


Skills and Qualifications

Minimum Qualifications:

  • Bachelor's Degree preferred
  • 8+ years of Product, Online, Sales, or Marketing Management experience, preferably in a telecommunication or FMCG environment
  • Experience with team management and leadership
  • Sales and Financial management of significant sized business
  • Experience planning, organizing, and managing.
  • Experience with senior stakeholder communication and influencing skills
  • Portfolio management of significant sized business


#LI-MS1

Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process.

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