The Home Depot

Sr. Manager, In Store Pro

The Home Depot • $100K — $130K *
Atlanta, GA 30349In-Person
Retail & Consumer Goods
8 - 10 years of experience
2 weeks ago
Job Overview by Ladders

Qualifications

  • 8+ years of experience in operations or business strategy with proven impact
  • 4+ years of leadership experience in high-performance team settings
  • Expertise in optimizing business processes, preferably in retail or field operations
  • Strong analytical skills with a focus on statistics and data analysis
  • Effective communicator with experience in cross-functional collaboration

Responsibilities

  • Manage and deliver core operational projects focused on systems enhancements
  • Train and guide teams in best practices and process improvements
  • Provide resources for significant process improvement initiatives
  • Develop and execute strategies to enhance organizational efficiency
  • Maintain vendor relationships and benchmark industry standards

Benefits

  • Opportunities for professional development and growth
  • Ability to influence the associate experience and operational effectiveness
  • Access to industry-leading tools and resources
  • Collaboration with cross-functional teams
  • Potential for travel to engage with stakeholders and drive initiatives
Full Job Description
Position Purpose:

The Sr. Manager, In-Store Pro is responsible for advancing the associate experience and operational effectiveness of the Pro business by leading key initiatives across people and process. This role partners cross-functionally to design, implement, and continuously improve labor models and field-facing processes that enable consultative selling, support complex sales, and drive productivity in stores. The position plays a critical role in translating strategy into scalable execution, ensuring alignment across teams and delivering a seamless, efficient experience for both associates and Pro customers.

Key Responsibilities:
  • 30% - Manage Core Operational Projects - Manages, drives and delivers core operational projects focusing on systems integrations/enhancements and/or process improvements. Subject matter expert on system and processes pertaining to the organization. Creates and maintains project deliverables through planning and schedules, meeting quality of output, schedule and budget parameters.
  • 20% - Provides guidance and training - Provides guidance and training specific to area of expertise. Assists in collaborating findings from data and making recommendations. Demonstrates proficiency of specific processes both orally and in writing presentations. Subject matter expert regarding operations and processes within the Services Business
  • 20% - Provides Resources and input on major process improvements - Guides organization on best-in-class technology, processes and tools associated with benchmarking other companies. Maintains vendor relationships and seeks out additional partners amongst industry and business leaders. Stays abreast of the competitive landscape, consumer data for their areas of expertise. Provides input and resources in driving major process improvement initiatives for the Services Business.
  • 30% - Strategic Planning - Develops and implements changes that improve overall organizational and operational processes that create productivity and efficiency gains, simplifying the business. Communicates effectively at all levels and ensures actions and deliverables are completed in an excellent fashion.

Direct Manager/Direct Reports:
  • This Position typically reports to the Sr. Director Services Strategy
  • This Position has 5+ Direct Reports


Travel Requirements:
  • Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.

Working Conditions:
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:
  • Must be 18 years of age or older
  • Must be legally permitted to work in the United States

Preferred Qualifications:
  • Progressive leadership experience in operations or business strategy, with demonstrated impact driving business results and leading high performance teams
  • Proven ability to lead complex, cross-functional initiatives and drive alignment across diverse stakeholder groups
  • Experience optimizing business processes or operating models, ideally within retail, field operations, or customer-facing environments
  • Previous THD store/field experience would be great, but not required

Minimum Education:
  • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education:
  • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience:
  • 8

Preferred Years of Work Experience:
  • 8

Minimum Leadership Experience:
  • 4

Preferred Leadership Experience:
  • 7

Certifications:
  • None

Competencies:
  • Business Insights
  • Collaborates
  • Builds Networks
  • Communicates Effectively
  • Strategic Mindset
  • Excellent written and verbal (presentation) communication skills.
  • Ability to manage multiple projects and demands.
  • Strong business, functional and/or store knowledge.
  • Strong quantitative skills such as statistics and data analysis.
  • Strong operations, retail and/or field experience.
  • Ability to form strong technical and field partnerships with internal and external contacts.

About The Home Depot

The Home Depot is a home improvement retailing company that combines its physical stores with an online presence to provide customers with innovative products at great value. The company specializes in the fields of retail, home improvement, and customer service. The Home Depot was founded in 1978 and is headquartered in Atlanta, Georgia.

The Home Depot Careers

Join the vibrant team at The Home Depot, the largest home improvement retailer in the U.S., where your career can flourish in an environment ripe with opportunities for growth and innovation. As a market leader, The Home Depot offers a variety of job opportunities that allow professionals to thrive in a culture that values leadership, diversity, and professional development. Work You’ll Do At The Home Depot, you’ll be part of a team that’s committed to helping homeowners, builders, and do-it-yourselfers bring their visions to life. Our extensive range of job opportunities spans from store operations to supply chain management, from IT to marketing. No matter where you start, you’ll be doing work that matters, impacting our customers' lives and experiences. Transform Your Career Step into a role within The Home Depot and join a network of over 400,000 associates who are as passionate about building their careers as they are about helping our customers. Leadership at The Home Depot means continuous improvement, embracing diversity, and fostering a culture of inclusion and respect that makes us stronger. Innovate with Us Innovation isn’t just a buzzword at The Home Depot; it’s the backbone of how we do business. We are constantly seeking out new technologies and tools to improve every aspect of our operations, from logistics to customer service. Join us, and bring your unique perspective and skills to a team that’s setting the standard for excellence in the retail industry. Grow and Develop The Home Depot is committed to the growth and development of its associates through robust training programs, leadership workshops, and opportunities for advancement. Whether you’re looking for a part-time position or a full-time career, The Home Depot nurtures your professional growth every step of the way. Internship Programs Dive into the professional world through The Home Depot’s internship programs, which offer a dynamic environment to gain hands-on experience and develop critical skills in various business areas. Our internships provide a platform to connect with leaders and peers, enhancing your resume and preparing you for future employment. Benefits and Culture Choosing to start your career at The Home Depot means more than just securing a job. It means you gain access to unparalleled benefits that support your life and well-being, from health insurance to educational assistance. Our commitment to employees is reflected in our open, supportive culture where everyone’s voice is heard, and every team member’s contribution is valued. Join Our Team Ready to take the next step in your career? Explore the wide range of positions available at The Home Depot, where we’re hiring passionate, curious, and innovative team players. Search open positions that match your skills and interests on our Jobs page. Stay Connected Keep up to date with the latest career tips, company news, and industry insights—all from the people who work here. Subscribe to our Careers Blog and personalize your subscription to receive updates that align with your career interests and goals. At The Home Depot, we don’t just offer jobs—we offer careers that make a difference. Join us, and be a part of something bigger as we continue to invest in your future and our shared success.
Learn more about The Home Depot
Size
490,600 employees
Market Cap
$323 billion
Industry
Retail & Consumer Goods
Net Income
$12.8 billion
Founded
1978
5 Year Trend
+9.8%
Revenue
$132.1 billion
NASDAQ
HD
* Ladders Estimates

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