Authentication is the start of every client interaction at CIBC, whether that is self-service in digital or with a CIBC representative in person or on the telephone. Being able to achieve a secure and seamless client experience is critical to CIBC’s strategy to make clients’ ambitions a reality.

The Senior Manager Fraud Strategy responsible for Client Authentication will shape the fundamental experience that enables US clients to access their accounts across different lines of businesses. The mandate is broad – you will be working across US digital, in person and telephone channels to create exceptional client journeys. In this role, you will identify key gaps to our existing controls, develop a multi year client authentication roadmap and lead projects to introduce authentication capabilities. You will also serve as an advisor on client authentication roadmaps and standards for other regions.

How you’ll succeed

• Strategic Thinker: Actively lead and facilitate strategic planning for authentication as a service. Perform in-depth analysis of relevant information for the purpose of identifying opportunities that improve client experience and reduce fraud losses. Stay connected with team members to ensure consistency across regions.
• Strong Delivery Skills: Strong project management skills to lead and oversee the successful implementation of projects from initiation through to completion. Has experience with the Enterprise Delivery Framework and all deliverables needed to successfully complete a project.
• Problem Solving: Able to think in a structured way when solving problems and organizing work, and can analyze data/situations fully and accurately to guide or reach productive decisions
• Organization & Prioritization: You can handle balancing and prioritizing a number of tasks to meet deadlines in a fast-paced environment. You can build trust through respect and authenticity that allows you to lead without authority as you work with your partners to meet their deadlines as well.
• Storytelling: Translate complex ideas and solutions into simple, tailored language that draws in support and inspires change. Effectively communicate insights (decision/recommendations) in a concise manner to executive level audiences.
• Relationship Management: You have a strong understanding of how the organization operates and how various lines of businesses and channels differ in their processes. You use this knowledge to provide meaningful recommendations and resolve conflicts in a professional and tactful manner.

Who you are

• You can demonstrate knowledge and experience in client authentication, fraud management, strategy, and/or delivering technical products/platforms.
• You give meaning to data. You enjoy investigating complex problems, and making sense of information and have excellent analytical skills with emphasis on data interpretation and risk management.
• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
• You act like an owner. You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.

CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a remote work arrangement .

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

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