Jones Lang LaSalle Incorporated

Sr Manager, Facilities

Jones Lang LaSalle Incorporated • $125K — $145K *
New York, NY 10025In-Person
Real Estate & Construction
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent
  • Relevant certifications preferred (LEED, CFM, FMP, or food service/hospitality management)
  • 7+ years of leadership in a facility management environment
  • 3+ years managing facility managers in retail, banking, or hospitality
  • Proven experience managing remote teams across multiple time zones
  • Proficiency in information technology tools and platforms
  • Strong interpersonal, strategic thinking, and problem-solving skills

Responsibilities

  • Manage delivery of facilities services to retail bank branches and cafes
  • Act as primary contact for client operations
  • Oversee facility managers' performance and customer site maintenance
  • Monitor vendor management activities for compliance to service standards
  • Implement programs to reduce costs while improving customer experience
  • Drive compliance with health and safety policies across locations
  • Develop client relationships ensuring excellent service levels

Benefits

  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay
Full Job Description
What this job involves

Service Delivery
  • Manage the delivery of facilities services to an assigned portfolio of retail bank branches and cafes in accordance with all agreed policies, procedures, and contract scope.
  • Act as the primary point of contact for the client regarding operations.
  • Oversee facility managers who handle day-to-day operations, ensuring their teams maintain optimal performance and upkeep of customer-facing retail locations while addressing issues and escalations.
  • Monitor facility managers' vendor management activities to ensure service delivery standards are met in retail banking and cafe environments, reviewing documentation of scope changes and instances of poor performance.
  • Direct facility managers in documenting and addressing poor performance to correct issues and maintain service excellence in client-facing locations.
  • Ensure facility managers adhere to preventative maintenance schedules to maintain reliability of HVAC, security systems, point-of-sale equipment, ATMs, and other critical infrastructure while driving consistency across the portfolio.
  • Develop and implement innovative programs and processes that facility managers can execute to reduce short and long-term operating costs while maintaining the customer experience and increasing operational efficiency.
  • Ensure compliance with all health, safety, food safety (where applicable), environment, and risk management policies and procedures specific to retail banking and food service operations across all managed locations.
  • Support account-wide initiatives such as compliance reviews, health inspections, audits, and training programs through driving implementation at a regional portfolio level and coordinating with facility managers.
  • Drive initiatives such as benchmarking, best practices, and continuous improvement tailored to retail operations, providing strategic direction to facility managers.
  • Coordinate engagement between facility managers and other internal teams.
  • Identify and establish JLL subject matter experts to bring value to the client and facilitate engagement across retail banking and hospitality sectors.

Client Relationships
  • Proactively develop and manage senior-level client relationships, ensuring that expected service levels are achieved and that facilities support excellent customer experiences.
  • Ensure facility managers comply with all requirements of the client contract and meet or exceed Key Performance Indicators related to operations.
  • Deliver an exceptional quality of service to the client through effective oversight of facility managers, as reflected by client feedback and customer satisfaction metrics.

Finance Management / Cost Control / Profitability
  • Oversee the development and management of facility operating budgets for the assigned portfolio, reviewing facility managers' budget tracking and ensuring management within target of agreed budgets while identifying efficiencies and savings.
  • Drive cost savings initiatives by directing facility managers to maximize utilization of suppliers, preferred vendors/contractors, and identify additional efficiency opportunities consistent with client goals in retail banking and cafe environments.
  • Review and approve current financial year budget spend reports (actual vs. budget, variance, etc.), analyze expenditure across the portfolio, and demonstrate value or alternative efficiency initiatives (cost savings or increased account profitability).
  • Oversee the annual budgeting and forecasting processes for your portfolio, coordinating inputs from facility managers.
  • Monitor facility managers' payment processing to vendors, ensuring use of available systems and compliance with all relevant policies and procedures.
  • Ensure compliance within delegated financial and contractual authorities across all facility managers and locations.

Leadership / Staff Management
  • Lead recruitment efforts for facility managers and oversee their management of professional, customer-focused, creative, energetic, and detail-oriented teams dedicated to supporting exceptional retail banking and cafe experiences.
  • Coach facility managers in their performance management responsibilities and personal development planning for their team members.
  • Mentor, train, and support facility managers to actively foster an environment of teamwork, cooperation, performance excellence, and personal success across the portfolio.
  • Conduct performance reviews and development planning for facility managers, ensuring they have the skills and support needed to succeed.
  • Align with the facilities leadership team as a senior manager and provide strategic direction for all facilities matters at the assigned locations.
  • Act as an ambassador for JLL, adopting and maintaining the firm's core values of Teamwork, Ethics, and Excellence while modeling leadership behaviors for facility managers.

Sound like you? To apply you need to possess:
  • Bachelor's degree or equivalent
  • Relevant certifications and industry designations preferred (i.e., LEED, CFM, FMP, or food service/hospitality management certifications)
  • 7+ years of leadership in a facility management environment with at least 3 years managing other facility managers who oversee retail, banking, or hospitality facilities
  • Proven experience managing remote teams and facility managers across multiple time zones and geographic regions
  • Ability to travel up to 30% to visit locations across the portfolio and support facility managers
  • Proficiency in a range of information technology tools and platforms
  • Strong interpersonal skills, strategic thinking ability, and problem-solving capability, particularly in customer-facing environments
  • Excellent verbal/written communication and presentation skills with ability to interface with senior client stakeholders
  • Proven record of developing high-performing facility management teams and providing excellent internal and external customer service in retail or hospitality settings


This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position:

125,000.00 - 145,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Remote -New York, NY, Richmond, VA

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • Early access to earned wages through Daily Pay


At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Accepting applications on an ongoing basis until candidate identified.

About Jones Lang LaSalle Incorporated

Jones Lang LaSalle is a financial and professional services firm that specializes in commercial real estate services and investment management. Its services include: tenant representation for organizations that lease office, industrial and retail spaces; consulting, which supports companies to develop workplace strategies such as occupancy planning, relocations, and energy and environmental sustainability initiatives; project and development services to manage ground-up creation, building construction, and major interior renovations; capital markets and real estate investment banking, which helps organizations buy and sell properties, and improve the financial impact of their real estate; facilities management for a variety of properties including office towers, retail and exhibition centers, and government, collegiate and industrial complexes; property management services, that provide on-site administration to help owners of office, industrial, retail and specialty properties reduce costs and enhance their property values; and valuations that provide impartial assessments of real estate worth through more than 200 corporate offices in 70 countries. Jones Lang LaSalle was formed by the merger of Jones Lang Wootton, a British firm with origins dating back to 1783, and LaSalle Partners, an American company formed from a predecessor launched in 1968. Jones Lang Wootton opened its first US office in New York in 1975. In 1997, the initial public offering was completed by LaSalle Partners for the company's common stock in the market.

Jones Lang LaSalle Incorporated Careers

Join the dynamic team at Jones Lang LaSalle Incorporated (JLL), a global leader in real estate services, where your career journey is just as important as the professional milestones you aim to achieve. At JLL, we offer more than just job opportunities; we provide a platform for growth, innovation, and leadership in an industry that shapes the world around us.

Work You’ll Do

At JLL, you will be part of a culture that prizes diversity, teamwork, and forward-thinking. Whether you are looking for a full-time position or an internship, JLL offers a variety of roles that cater to your professional skills and personal development goals. Our team is composed of the brightest minds in real estate, providing you with unparalleled mentorship and networking opportunities that foster career advancement.

Innovate and Lead

Embrace the opportunity to lead projects that redefine the real estate landscape, leveraging JLL’s global scale and deep industry expertise. Our commitment to innovation is evident in every strategy we implement and every building we manage. By joining our team, you will collaborate with professionals who are eager to share their knowledge and push the boundaries of what is possible in real estate.

Professional Growth and Development

JLL is dedicated to the professional growth of its employees. We offer robust training programs, including leadership development and diversity training, to ensure you are equipped for success. Our benefits extend beyond the basics, encompassing health, wellness, and financial planning to support you and your family at all stages of life.

Explore Job Opportunities

JLL is continuously expanding, and we are hiring across multiple disciplines. Explore positions that match your skills and interests in areas such as property management, sustainability, financial analysis, and more. We look for driven, curious, and innovative team players who are ready to make an impact.

Internship Programs

Kickstart your career with a JLL internship. Gain hands-on experience, build your resume, and make invaluable industry connections. Our internships provide a deep dive into the real estate sector, allowing you to apply academic learning to real-world challenges.

Join Our Team

Ready to advance your career at Jones Lang LaSalle Incorporated? Search open positions, read about our employment benefits, and prepare your resume. The interview process at JLL not only assesses your fit for the company but also ensures our culture aligns with your career aspirations.

Stay Connected

Keep up to date with the latest from JLL Careers by subscribing to our job alert emails. Receive personalized updates that align with your career preferences and learn about new opportunities in real-time.

Networking and Industry Leadership

At JLL, networking doesn’t end with your hire date. Continue to connect with leaders and peers through our various professional networks and community engagement initiatives. Lead the way in industry discussions, participate in global conferences, and contribute to innovative solutions that drive the future of real estate. At Jones Lang LaSalle Incorporated, we don’t just offer jobs—we offer careers that make a difference. Join us in shaping the future of real estate, one innovation at a time.
Learn more about Jones Lang LaSalle Incorporated
Size
98,000 employees
Market Cap
$7.4 billion
Industry
Real Estate & Construction
Net Income
$402.5 million
Founded
1783
5 Year Trend
+8.3%
Revenue
$16.5 billion
NASDAQ
JLL
* Ladders Estimates

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