Amazon

Sr. Manager, Customer Solutions, US Fed Financials

Amazon$201K — $272K *
Education, Government & Non-Profit
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3+ years of leadership/supervisory experience
  • 5+ years of experience with U.S. Federal customers
  • Bachelor's degree in a STEM field or equivalent experience
  • 10+ years leading large-scale IT programs
  • 2+ years in a client-facing role in a Federal Program
  • 1+ years of implementing AWS/cloud services
  • Proven ability to work across cross-functional teams to deliver complex IT solutions

Responsibilities

  • Collaborate with AWS sales, solutions architecture, and service teams
  • Define needs and set goals with stakeholders
  • Track progress and report outcomes to stakeholders
  • Assess risks and manage critical issues
  • Facilitate resource allocation to meet customer goals
  • Encourage risk-taking to maximize business value
  • Evangelize and influence resources for AWS Federal customers

Benefits

  • Comprehensive health insurance including medical, dental, vision, and prescription
  • 401(k) matching
  • Paid time off and parental leave
  • Supplemental life plans, Mental Health Support, and Employee Assistance Programs
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
Full Job Description
This position requires that the candidate selected be a US Citizen.

Key job responsibilities

As a manager within the Customer Solutions organization, you will have the opportunity to work closely with AWS Federal customers as they work towards solutions that support Federal missions. As a manager, you and your team will need to collaborate with AWS sales, solutions architecture, software development and service teams. You will work with all stakeholders to define needs, identify appropriate resources, set goals, track and report progress, develop schedules, and communicate to all necessary stakeholders. You will also assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-taking to maximize business value. You will evangelize on behalf of AWS and influence customers to allocate the appropriate resources to achieve their goals.

Must be willing to pass the Certified Solution Architect, Associate within the first year of employment.

BASIC QUALIFICATIONS

- 3+ years of direct leadership/supervisory experience

- 5+ years of work with U.S. Federal customers experience

- Bachelor's degree in a STEM field, or equivalent industry experience

- 10+ years leading complex IT programs with large-scale impact.

- 2+ years in a client facing role within a Federal Program.

- 1+ years of direct experience implementing AWS/cloud services.

- Demonstrated ability to work across cross-functional teams to deliver complex IT solutions.

- The ability to deal with ambiguity and a changing environment, as well as a rapid work pace.

PREFERRED QUALIFICATIONS

- Experience implementing AWS/cloud services

- AWS Certification: either AWS Certified Cloud Practitioner or Certified Solution Architect, Associate.

- A proven track record of being detail-oriented with a demonstrated ability to self-motivate and follow through on projects.

- Ability to work with both technical and non-technical individuals.

- PMP or related project management certification, or equivalent experience.

- Experience with Agile methodology.

- Effective written and oral communication with multiple levels of leadership involving both business and technical sides of the business.

- Maturity, judgment, negotiation/influence skills, analytical skills, and leadership skills.

- Ability to credibly coordinate between project teams and customers to meet unique customer requirements.

- Fluency and comfort with business applications such as Word, Excel and Project.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Arlington - 201,000.00 - 272,000.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ

Similar Jobs

More Jobs at Amazon

More Education, Government & Non-Profit Jobs

Find similar Sr. Manager, Customer Solutions, US Fed Financials jobs: